{
  "ucid": "21112178963944471",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:34:04",
  "end_time": "2026-09-17 15:35:30",
  "duration_sec": 86,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9e4ba33097a2dd65ee43acd0f656c3bc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1543,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963944471__DIA9e4ba33097a2dd65ee43acd0f656c3bc.mp3",
  "audio_bytes": 184680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 61.56,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (ஹலோ)\n[3s] AGENT: Hello   (ஹலோ)\n[4s] CUSTOMER: Hello   (ஹலோ)\n[5s] AGENT: Uh, is this VV Engineering?   (அஹ் வாக்கோ டு விவி இன்ஜினியரிங் அல்லியா?)\n[8s] CUSTOMER: Hello   (ஹலோ)\n[9s] AGENT: Hello   (ஹலோ)\n[10s] CUSTOMER: Hello   (ஹலோ)\n[11s] AGENT: Ah ma'am, is this VV Engineering speaking?   (அஹ் மேம் இது விவி இன்ஜினியரிங் பேசுறியா?)\n[14s] CUSTOMER: Who?   (யாரு?)\n[15s] AGENT: Ma'am, I am Jeevan speaking, from the JSW One platform.   (மேம் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.)\n[18s] CUSTOMER: What do you want?   (என்ன வேணும்?)\n[19s] AGENT: Here, have you done a registration in the name of VV Engineering on the JSW One platform? So I'm calling to ask about that. Is there any HR, CR sheet, coil requirement here?   (இங்க விவி இன்ஜினியரிங் பேர்ல நீங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்காங்களா JSW One பிளாட்பார்ம்ல? அப்போ அத பத்தி கேக்குறதுக்கு தான். இங்க ஏதாவது HR, CR ஷீட், கோயில் ரெகுயர்மென்ட் இருக்கோ?)\n[26s] CUSTOMER: What do you want?   (என்ன வேணும்?)\n[28s] AGENT: Huh?   (ஹ?)\n[29s] CUSTOMER: What do you want?   (என்ன வேணும்?)\n[33s] AGENT: Hello?   (ஹலோ?)\n[34s] CUSTOMER: Oh hello, tell me.   (ஓ ஹலோ சொல்லுங்க.)\n[35s] AGENT: Ah ma'am, is there any requirement for CR, HR sheet, coil?   (ஆ மேம், CR, HR ஷீட், கோயில்ல ரெகுயர்மென்ட் இருக்கா?)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side, including a child's voice, which occasionally makes their speech difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call opening is critical. After introducing yourself, you must ask for permission to speak ('Is this a good time?') to ensure the customer is ready to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact VV Engineering regarding a platform registration. The person who answered seemed confused, repeatedly asking what the agent wanted, and did not confirm their identity. The agent asked about material requirements but could not advance the conversation, which ended without establishing contact or purpose, corroborating the 'Wrong_Number' disposition.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call did not progress past the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any HR, CR sheet, coil requirement here?\", \"comment\": \"The agent asked if a requirement existed, but the call ended before any qualification details could be captured.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before any next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call opening is critical. After introducing yourself, you must ask for permission to speak ('Is this a good time?') to ensure the customer is ready to engage.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact VV Engineering regarding a platform registration. The person who answered seemed confused, repeatedly asking what the agent wanted, and did not confirm their identity. The agent asked about material requirements but could not advance the conversation, which ended without establishing contact or purpose, corroborating the 'Wrong_Number' disposition.\"}",
  "error": null,
  "latency_ms": 28614,
  "input_tokens": 3041,
  "output_tokens": 675,
  "created_at": "2026-09-25 12:02:11",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.761,
  "agent_talk_sec": 17.8,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 62.6,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 236.0,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 7,
  "words_agent": 70,
  "words_customer": 21,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178963944471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.78,
      "end_s": 2.28,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 4.5,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.0,
      "text_en": "Uh, is this VV Engineering?",
      "text_native": "அஹ் வாக்கோ டு விவி இன்ஜினியரிங் அல்லியா?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 8.9,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 9.7,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.4,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178963944471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.2,
      "text_en": "Ah ma'am, is this VV Engineering speaking?",
      "text_native": "அஹ் மேம் இது விவி இன்ஜினியரிங் பேசுறியா?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 14.2,
      "text_en": "Who?",
      "text_native": "யாரு?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 17.8,
      "text_en": "Ma'am, I am Jeevan speaking, from the JSW One platform.",
      "text_native": "மேம் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178963944471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 18.8,
      "text_en": "What do you want?",
      "text_native": "என்ன வேணும்?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 25.5,
      "text_en": "Here, have you done a registration in the name of VV Engineering on the JSW One platform? So I'm calling to ask about that. Is there any HR, CR sheet, coil requirement here?",
      "text_native": "இங்க விவி இன்ஜினியரிங் பேர்ல நீங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்காங்களா JSW One பிளாட்பார்ம்ல? அப்போ அத பத்தி கேக்குறதுக்கு தான். இங்க ஏதாவது HR, CR ஷீட், கோயில் ரெகுயர்மென்ட் இருக்கோ?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 26.6,
      "text_en": "What do you want?",
      "text_native": "என்ன வேணும்?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 28.3,
      "text_en": "Huh?",
      "text_native": "ஹ?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 29.7,
      "text_en": "What do you want?",
      "text_native": "என்ன வேணும்?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 33.2,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178963944471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.6,
      "end_s": 34.6,
      "text_en": "Oh hello, tell me.",
      "text_native": "ஓ ஹலோ சொல்லுங்க."
    },
    {
      "ucid": "21112178963944471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 38.2,
      "text_en": "Ah ma'am, is there any requirement for CR, HR sheet, coil?",
      "text_native": "ஆ மேம், CR, HR ஷீட், கோயில்ல ரெகுயர்மென்ட் இருக்கா?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178963944471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced themself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178963944471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements."
    },
    {
      "ucid": "21112178963944471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call did not progress past the introduction."
    },
    {
      "ucid": "21112178963944471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178963944471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any HR, CR sheet, coil requirement here?",
      "comment": "The agent asked if a requirement existed, but the call ended before any qualification details could be captured."
    },
    {
      "ucid": "21112178963944471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before any next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}