Call 21112178963118222 2026-09-17 · Jeevan Jeejo · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 6 turns, clean transcript (17% inaudible) | Malayalam | 6 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation and crosstalk throughout the call, making it difficult to isolate the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and used the company name, but failed to identify themself as calling from JSW One.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Call ended before the hook could be delivered as it was a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call was identified as a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to contact Shri Rajeshwari Engineering Industries. The person who answered stated it was the wrong number. The agent acknowledged this and politely ended the call without proceeding with the pitch.
Coaching
Always introduce yourself and JSW One at the start of the call to establish context, even before confirming the contact's identity.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries? Agent greeted and used the company name, but failed to identify themself as calling from JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Call ended before the hook could be delivered as it was a wrong number. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call was identified as a wrong number. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay, thanks. The call was closed appropriately for a wrong number, but no next step was established per the rubric. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.78 heavy | 4.6s | 1.3s | 40.1s | 3.4s | too short | 0 | 2 | 1 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
For everyone
सबके लिए
unknown
2.5s
Hello
ഹലോ
agent
4.6s
Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries?
ഹലോ, സർ, വണക്കം. ഇത് ശ്രീ രാജേശ്വരി എഞ്ചിനീയറിംഗ് ഇൻഡസ്ട്രീസ് ആണ്.
customer
8.5s
No no, it's nothing like that.
ഇല്ല ഇല്ല, അങ്ങനെ ഒന്നും ഇല്ല.
agent
10.0s
No? Okay okay, thanks.
ഇല്ലയാ? ശരി ശരി, താങ്ക്സ്.
unknown
11.5s
[inaudible]