{
  "ucid": "21112178963118222",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:16:22",
  "end_time": "2026-09-17 13:17:08",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA19cd18a78ad9042083faf877bb81fcea.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1589,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963118222__DIA19cd18a78ad9042083faf877bb81fcea.mp3",
  "audio_bytes": 43200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 14.4,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: For everyone   (सबके लिए)\n[2s] UNKNOWN: Hello   (ഹലോ)\n[5s] AGENT: Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries?   (ഹലോ, സർ, വണക്കം. ഇത് ശ്രീ രാജേശ്വരി എഞ്ചിനീയറിംഗ് ഇൻഡസ്ട്രീസ് ആണ്.)\n[8s] CUSTOMER: No no, it's nothing like that.   (ഇല്ല ഇല്ല, അങ്ങനെ ഒന്നും ഇല്ല.)\n[10s] AGENT: No? Okay okay, thanks.   (ഇല്ലയാ? ശരി ശരി, താങ്ക്സ്.)\n[12s] UNKNOWN: [inaudible]",
  "language": "Malayalam",
  "languages": "[\"Malayalam\", \"Tamil\", \"English\", \"Hindi\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation and crosstalk throughout the call, making it difficult to isolate the main speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (17% inaudible)",
  "band_language": "Malayalam",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always introduce yourself and JSW One at the start of the call to establish context, even before confirming the contact's identity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact Shri Rajeshwari Engineering Industries. The person who answered stated it was the wrong number. The agent acknowledged this and politely ended the call without proceeding with the pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries?\", \"comment\": \"Agent greeted and used the company name, but failed to identify themself as calling from JSW One.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before the hook could be delivered as it was a wrong number.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery was attempted as the call was identified as a wrong number.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call ended before qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay, thanks.\", \"comment\": \"The call was closed appropriately for a wrong number, but no next step was established per the rubric.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always introduce yourself and JSW One at the start of the call to establish context, even before confirming the contact's identity.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact Shri Rajeshwari Engineering Industries. The person who answered stated it was the wrong number. The agent acknowledged this and politely ended the call without proceeding with the pitch.\"}",
  "error": null,
  "latency_ms": 27263,
  "input_tokens": 2687,
  "output_tokens": 642,
  "created_at": "2026-09-25 12:04:05",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.78,
  "agent_talk_sec": 4.6,
  "customer_talk_sec": 1.3,
  "dead_air_sec": 40.1,
  "longest_monologue_sec": 3.4,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 1,
  "discovery_qs": 2,
  "words_agent": 13,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178963118222",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.87,
      "end_s": 1.55,
      "text_en": "For everyone",
      "text_native": "सबके लिए"
    },
    {
      "ucid": "21112178963118222",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.5,
      "end_s": 3.8,
      "text_en": "Hello",
      "text_native": "ഹലോ"
    },
    {
      "ucid": "21112178963118222",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.56,
      "end_s": 8.0,
      "text_en": "Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries?",
      "text_native": "ഹലോ, സർ, വണക്കം. ഇത് ശ്രീ രാജേശ്വരി എഞ്ചിനീയറിംഗ് ഇൻഡസ്ട്രീസ് ആണ്."
    },
    {
      "ucid": "21112178963118222",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.8,
      "text_en": "No no, it's nothing like that.",
      "text_native": "ഇല്ല ഇല്ല, അങ്ങനെ ഒന്നും ഇല്ല."
    },
    {
      "ucid": "21112178963118222",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.2,
      "text_en": "No? Okay okay, thanks.",
      "text_native": "ഇല്ലയാ? ശരി ശരി, താങ്ക്സ്."
    },
    {
      "ucid": "21112178963118222",
      "idx": 5,
      "speaker": "unknown",
      "start_s": 11.5,
      "end_s": 12.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178963118222",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, sir, greetings. Is this Shri Rajeshwari Engineering Industries?",
      "comment": "Agent greeted and used the company name, but failed to identify themself as calling from JSW One."
    },
    {
      "ucid": "21112178963118222",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before the hook could be delivered as it was a wrong number."
    },
    {
      "ucid": "21112178963118222",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery was attempted as the call was identified as a wrong number."
    },
    {
      "ucid": "21112178963118222",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178963118222",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call ended before qualification could be attempted."
    },
    {
      "ucid": "21112178963118222",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay, thanks.",
      "comment": "The call was closed appropriately for a wrong number, but no next step was established per the rubric."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}