{
  "ucid": "21112178963084091",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 13:10:40",
  "end_time": "2026-09-17 13:13:49",
  "duration_sec": 189,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc8951b5b66cc29304a2983b6336d5c47.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1592,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963084091__DIAc8951b5b66cc29304a2983b6336d5c47.mp3",
  "audio_bytes": 521640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 173.88,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હલો)\n[2s] AGENT: Hello.   (હલો)\n[3s] CUSTOMER: Speak.   (બોલો)\n[3s] AGENT: Sir, is this Ronak Jakhar speaking?   (સર, રોનક જાખરની વાત કરે?)\n[5s] CUSTOMER: Yes.   (હા)\n[5s] AGENT: Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.   (સર, જી, JSW સે કોલ કર રહી હું મેં આપકો, JSW One પ્લેટફોર્મ પ્રાઇવેટ લિમિટેડ બેંગલોર ઓફિસ સે.)\n[10s] CUSTOMER: From which platform?   (કયા પ્લેટફોર્મમાંથી?)\n[12s] AGENT: From JSW.   (JSW સે.)\n[13s] CUSTOMER: Yes.   (હા.)\n[14s] AGENT: Yes sir, do you have any inquiry for structural steel right now?   (હા સર, આપકા કોઈ સ્ટ્રક્ચરલ સ્ટીલ કા ઇન્ક્વાયરી હોગા અભી?)\n[16s] CUSTOMER: No.   (નહીં.)\n[17s] AGENT: Uh, MS sheet, coil, GI, GP?   (અ MS શીટ, કોઈલ, GI, GP?)\n[19s] CUSTOMER: Means what is GI, GP?   (મીન્સ ક્યાં હોતા હૈ GI, GP?)\n[21s] AGENT: Sir, do you buy structural material? Stainless steel, structural steel?   (સર, આપ સ્ટ્રક્ચરલ મટીરીયલ ખરીદતે હૈ? સ્ટેનલેસ સ્ટીલ, સ્ટ્રક્ચરલ સ્ટીલ?)\n[24s] CUSTOMER: Oh, structural means construction work?   (અરે સ્ટ્રક્ચરલ એટલે કોન્ટ્રાક્શનનું કામકાજ?)\n[26s] AGENT: Okay, so you don't have any steel requirement?   (અચ્છા, તો આપકી કોઈ સ્ટીલ રિક્વાયરમેન્ટ નહીં હોતી હૈ?)\n[28s] CUSTOMER: No, no.   (નહીં નહીં.)\n[28s] AGENT: For cement or steel? Cement TMT bars?   (સિમેન્ટ યા સ્ટીલ કી? સિમેન્ટ TMT બાર્સ કી?)\n[30s] CUSTOMER: Yes, we have a requirement for cement.   (હા, સિમેન્ટની હોય છે અમારી.)\n[32s] AGENT: Okay, so you are a contractor?   (અચ્છા, તો આપ કોન્ટ્રાક્ટર હો?)\n[33s] CUSTOMER: No, I am a manufacturer myself.   (નહીં, મેં ખુદ મેન્યુફેક્ચરર હું.)\n[35s] AGENT: You are a manufacturer yourself?   (ખુદ મેન્યુફેક્ચરર હો આપ?)\n[36s] CUSTOMER: Yes.\n[37s] AGENT: Do you buy JSW material, sir? Cement, do you have a requirement for cement? So generally what material   (JSW મટીરીયલ ખરીદતે હૈ સર? સિમેન્ટ, સિમેન્ટ કા રિક્વાયરમેન્ટ હોતા હૈ? તો જનરલી ક્યાં મટીરીયલ)\n[40s] CUSTOMER: We only go to buy cement.   (અમે તો સિમેન્ટ જ ખરીદને જાતે હૈ.)\n[42s] AGENT: Hmm hmm.   (હં હં.)\n[43s] CUSTOMER: Yes. Okay. OPC 53 grade comes, right?   (Yes. ઓકે. OPC 53 ગ્રેડ આવે છે ને?)\n[45s] AGENT: Hmm hmm hmm.   (હં હં હં.)\n[46s] CUSTOMER: That material.   (ઓ મટીરીયલ.)\n[47s] AGENT: Do you have an agency?   (એજન્સી હૈ આપકી?)\n[48s] CUSTOMER: I don't have an agency.   (એજન્સી નથી.)\n[49s] AGENT: Hmm.   (હં.)\n[49s] CUSTOMER: The products that are made from cement, I make those products.   (મેં સિમેન્ટમાંથી જે પ્રોડક્ટ બનતી હોય ને, એ પ્રોડક્ટ બનાવું છું.)\n[52s] AGENT: Cement is used in that?   (ઉસી મેં સિમેન્ટ લગતા હૈ?)\n[53s] CUSTOMER: Cement is used, I make the product.   (સિમેન્ટ લગતા હૈ, પ્રોડક્ટ બનાતા હું મેં.)\n[55s] AGENT: Okay, precast, right?   (અચ્છા, પ્રીકાસ્ટ ના?)\n[56s] CUSTOMER: Yes, precast.   (હા, પ્રીકાસ્ટ.)\n[57s] AGENT: Hmm, precast poles, electric poles, all that, that's the one.   (હં, પ્રીકાસ્ટ પોલ્સ, ઇલેક્ટ્રિક પોલ્સ, સબ હોતા હૈ, વહી વાલા.)\n[59s] CUSTOMER: Yes yes.   (યસ યસ.)\n[60s] AGENT: Okay. So sir, which cement do you buy?   (ઠીક હૈ. તો સર, કોનસા સિમેન્ટ ખરીદતે હો આપ?)\n[1s] CUSTOMER: Right now I use the JK one, JK Super.   (મેં અભી તો જેકે વાલા યુઝ કરતા હું, જેકે સુપર.)\n[4s] AGENT: Okay.   (ઓકે.)\n[5s] CUSTOMER: Yes, but what would be the price of your cement bag?   (યસ, બટ આપકા સિમેન્ટ કા બેગ કા પ્રાઇસ ક્યાં હોગા?)\n[7s] AGENT: Sir, JSW is currently not supplied in your region, it's in bulk, not in bags. But if you will consider alternative brands, then there is JK Lakshmi, Wonder, all these.   (સર, JSW તો આપકે રીજન મેં ફિલહાલ સપ્લાય નહીં હૈ, બલ્ક મેં હૈ વો, બેગ્સ મેં નહીં હૈ. બટ અગર ઓલ્ટરનેટિવ બ્રાન્ડ્સ કન્સિડર કરેંગે તો જેકે લક્ષ્મી, વન્ડર, યે સબ હૈ.)\n[13s] CUSTOMER: Yes.   (હા.)\n[14s] AGENT: Yes.   (હા.)\n[14s] CUSTOMER: So in our area, JSW is not available?   (તો હમારે હમારે એરિયા મેં JSW અવેલેબલ નહીં હૈ?)\n[16s] AGENT: For JSW, sir, I will check and tell you the bulk prices. Where is your delivery location?   (JSW કા સર, મેં બલ્ક કા પ્રાઇસિસ આપકો દેકે બતાતી હું. કહાં ડિલિવરી હૈ આપકા?)\n[18s] CUSTOMER: Botad, in Gujarat, India license.   (બોટાદ, ગુજરાત મેં, ઇન્ડિયા લાયસન્સ.)\n[20s] AGENT: Sir, where is this Botad located?   (સર, યે બોટાદ કહાં આયા?)\n[22s] CUSTOMER: In Gujarat.   (ગુજરાત મેં.)\n[22s] AGENT: Gujarat, yes sir, in which district?   (ગુજરાત, વહી સર, કોનસે ડિસ્ટ્રિક્ટ મેં?)\n[24s] CUSTOMER: Botad, Botad is the district.   (બોટાદ, બોટાદ ડિસ્ટ્રિક્ટ હૈ.)\n[25s] AGENT: Okay, okay, alright. Sir, I will find out the price for this pin code, Bhavnagar, and give you the prices. Okay?   (અચ્છા, ઓકે, ઠીક હૈ. સર, મેં યે પિન કોડ કા જો પ્રાઇસ હોગા, ભાવનગર, મેં પતા કરકે આપકો પ્રાઇસિસ દે દુંગી. ઠીક હૈ?)\n[30s] CUSTOMER: Okay.   (ઓકે.)\n[31s] AGENT: Okay, I will WhatsApp you, okay?   (ઓકે, આપકો WhatsApp કરતી હું આપકો મેં, ઠીક હૈ?)\n[32s] CUSTOMER: Okay okay, alright.   (ઓકે ઓકે, ઠીક હૈ.)\n[34s] AGENT: Right sir, thank you.   (રાઇટ સર, થેન્ક યુ.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 58,
  "connected": 1,
  "audio_notes": "clear: The call is a code-mix of Gujarati and Hindi. The agent primarily speaks Hindi and the customer primarily speaks Gujarati.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "58 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly pivoted from steel to the customer's actual need for cement, but after discovering JSW bags weren't available, you missed the chance to build a case for alternative brands or explore a bulk JSW order by asking for their monthly quantity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 1,
  "geo_reason": "policy_excluded",
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires cement in bags, but agent states JSW only supplies in bulk in the customer's region.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a precast manufacturer in Botad, Gujarat, clarified that he needs cement, not steel. He currently uses JK Super. The agent discovered that JSW cement is not supplied in bags in the customer's region, only in bulk. The agent ended the call by promising to check prices for bulk JSW and alternative brands and send them via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.\", \"comment\": \"The agent provided a standard, professional introduction without applying sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Sir, is this Ronak Jakhar speaking?\", \"comment\": \"The agent confirmed the customer's name, delivery location (Botad), contact method (WhatsApp), and implicitly confirmed their role as the decision-maker ('I am a manufacturer myself').\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Okay, precast, right?\", \"comment\": \"The agent successfully identified the business type (precast manufacturer), current brand used (JK Super), and asked about current JSW usage, but failed to ask about monthly tonnage, payment terms, or reasons for not buying JSW previously.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent never explained the JSW One platform or its benefits; the call went directly to product inquiry.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"While a need for cement was identified, the agent did not capture the full specification, such as required quantity or delivery timeline.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent promised to send prices via WhatsApp but did not schedule a specific follow-up time or confirm any other formal next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly pivoted from steel to the customer's actual need for cement, but after discovering JSW bags weren't available, you missed the chance to build a case for alternative brands or explore a bulk JSW order by asking for their monthly quantity.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": true, \"geo_reason\": \"policy_excluded\", \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires cement in bags, but agent states JSW only supplies in bulk in the customer's region.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a precast manufacturer in Botad, Gujarat, clarified that he needs cement, not steel. He currently uses JK Super. The agent discovered that JSW cement is not supplied in bags in the customer's region, only in bulk. The agent ended the call by promising to check prices for bulk JSW and alternative brands and send them via WhatsApp.\"}",
  "error": null,
  "latency_ms": 41980,
  "input_tokens": 4600,
  "output_tokens": 837,
  "created_at": "2026-09-25 12:04:26",
  "sentiment": "negative",
  "sentiment_score": -0.319,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 14,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.612,
  "agent_talk_sec": 45.3,
  "customer_talk_sec": 28.7,
  "dead_air_sec": 115.0,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 299.3,
  "interruptions": 0,
  "agent_turns": 29,
  "customer_turns": 29,
  "discovery_qs": 21,
  "words_agent": 226,
  "words_customer": 121,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178963084091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "હલો"
    },
    {
      "ucid": "21112178963084091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.81,
      "end_s": 2.18,
      "text_en": "Hello.",
      "text_native": "હલો"
    },
    {
      "ucid": "21112178963084091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.54,
      "end_s": 2.88,
      "text_en": "Speak.",
      "text_native": "બોલો"
    },
    {
      "ucid": "21112178963084091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.29,
      "end_s": 4.6,
      "text_en": "Sir, is this Ronak Jakhar speaking?",
      "text_native": "સર, રોનક જાખરની વાત કરે?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.2,
      "text_en": "Yes.",
      "text_native": "હા"
    },
    {
      "ucid": "21112178963084091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.49,
      "end_s": 9.8,
      "text_en": "Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.",
      "text_native": "સર, જી, JSW સે કોલ કર રહી હું મેં આપકો, JSW One પ્લેટફોર્મ પ્રાઇવેટ લિમિટેડ બેંગલોર ઓફિસ સે."
    },
    {
      "ucid": "21112178963084091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.78,
      "text_en": "From which platform?",
      "text_native": "કયા પ્લેટફોર્મમાંથી?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 12.2,
      "text_en": "From JSW.",
      "text_native": "JSW સે."
    },
    {
      "ucid": "21112178963084091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 12.8,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178963084091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 16.1,
      "text_en": "Yes sir, do you have any inquiry for structural steel right now?",
      "text_native": "હા સર, આપકા કોઈ સ્ટ્રક્ચરલ સ્ટીલ કા ઇન્ક્વાયરી હોગા અભી?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.4,
      "end_s": 16.8,
      "text_en": "No.",
      "text_native": "નહીં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 18.9,
      "text_en": "Uh, MS sheet, coil, GI, GP?",
      "text_native": "અ MS શીટ, કોઈલ, GI, GP?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 20.4,
      "text_en": "Means what is GI, GP?",
      "text_native": "મીન્સ ક્યાં હોતા હૈ GI, GP?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 23.5,
      "text_en": "Sir, do you buy structural material? Stainless steel, structural steel?",
      "text_native": "સર, આપ સ્ટ્રક્ચરલ મટીરીયલ ખરીદતે હૈ? સ્ટેનલેસ સ્ટીલ, સ્ટ્રક્ચરલ સ્ટીલ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 25.2,
      "text_en": "Oh, structural means construction work?",
      "text_native": "અરે સ્ટ્રક્ચરલ એટલે કોન્ટ્રાક્શનનું કામકાજ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 27.4,
      "text_en": "Okay, so you don't have any steel requirement?",
      "text_native": "અચ્છા, તો આપકી કોઈ સ્ટીલ રિક્વાયરમેન્ટ નહીં હોતી હૈ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.7,
      "end_s": 28.2,
      "text_en": "No, no.",
      "text_native": "નહીં નહીં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.4,
      "end_s": 30.0,
      "text_en": "For cement or steel? Cement TMT bars?",
      "text_native": "સિમેન્ટ યા સ્ટીલ કી? સિમેન્ટ TMT બાર્સ કી?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 31.5,
      "text_en": "Yes, we have a requirement for cement.",
      "text_native": "હા, સિમેન્ટની હોય છે અમારી."
    },
    {
      "ucid": "21112178963084091",
      "idx": 19,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.9,
      "text_en": "Okay, so you are a contractor?",
      "text_native": "અચ્છા, તો આપ કોન્ટ્રાક્ટર હો?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 20,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 34.7,
      "text_en": "No, I am a manufacturer myself.",
      "text_native": "નહીં, મેં ખુદ મેન્યુફેક્ચરર હું."
    },
    {
      "ucid": "21112178963084091",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 36.0,
      "text_en": "You are a manufacturer yourself?",
      "text_native": "ખુદ મેન્યુફેક્ચરર હો આપ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 22,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.5,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178963084091",
      "idx": 23,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 39.8,
      "text_en": "Do you buy JSW material, sir? Cement, do you have a requirement for cement? So generally what material",
      "text_native": "JSW મટીરીયલ ખરીદતે હૈ સર? સિમેન્ટ, સિમેન્ટ કા રિક્વાયરમેન્ટ હોતા હૈ? તો જનરલી ક્યાં મટીરીયલ"
    },
    {
      "ucid": "21112178963084091",
      "idx": 24,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 41.4,
      "text_en": "We only go to buy cement.",
      "text_native": "અમે તો સિમેન્ટ જ ખરીદને જાતે હૈ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.7,
      "end_s": 42.1,
      "text_en": "Hmm hmm.",
      "text_native": "હં હં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 26,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 44.5,
      "text_en": "Yes. Okay. OPC 53 grade comes, right?",
      "text_native": "Yes. ઓકે. OPC 53 ગ્રેડ આવે છે ને?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 27,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 45.3,
      "text_en": "Hmm hmm hmm.",
      "text_native": "હં હં હં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 28,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 46.2,
      "text_en": "That material.",
      "text_native": "ઓ મટીરીયલ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 29,
      "speaker": "agent",
      "start_s": 46.7,
      "end_s": 47.4,
      "text_en": "Do you have an agency?",
      "text_native": "એજન્સી હૈ આપકી?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 30,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 48.3,
      "text_en": "I don't have an agency.",
      "text_native": "એજન્સી નથી."
    },
    {
      "ucid": "21112178963084091",
      "idx": 31,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 48.8,
      "text_en": "Hmm.",
      "text_native": "હં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 32,
      "speaker": "customer",
      "start_s": 49.3,
      "end_s": 51.6,
      "text_en": "The products that are made from cement, I make those products.",
      "text_native": "મેં સિમેન્ટમાંથી જે પ્રોડક્ટ બનતી હોય ને, એ પ્રોડક્ટ બનાવું છું."
    },
    {
      "ucid": "21112178963084091",
      "idx": 33,
      "speaker": "agent",
      "start_s": 51.9,
      "end_s": 52.7,
      "text_en": "Cement is used in that?",
      "text_native": "ઉસી મેં સિમેન્ટ લગતા હૈ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 34,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 54.3,
      "text_en": "Cement is used, I make the product.",
      "text_native": "સિમેન્ટ લગતા હૈ, પ્રોડક્ટ બનાતા હું મેં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 35,
      "speaker": "agent",
      "start_s": 54.7,
      "end_s": 55.5,
      "text_en": "Okay, precast, right?",
      "text_native": "અચ્છા, પ્રીકાસ્ટ ના?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 36,
      "speaker": "customer",
      "start_s": 55.8,
      "end_s": 56.5,
      "text_en": "Yes, precast.",
      "text_native": "હા, પ્રીકાસ્ટ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 37,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 59.1,
      "text_en": "Hmm, precast poles, electric poles, all that, that's the one.",
      "text_native": "હં, પ્રીકાસ્ટ પોલ્સ, ઇલેક્ટ્રિક પોલ્સ, સબ હોતા હૈ, વહી વાલા."
    },
    {
      "ucid": "21112178963084091",
      "idx": 38,
      "speaker": "customer",
      "start_s": 59.1,
      "end_s": 59.7,
      "text_en": "Yes yes.",
      "text_native": "યસ યસ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 39,
      "speaker": "agent",
      "start_s": 59.7,
      "end_s": 1.1,
      "text_en": "Okay. So sir, which cement do you buy?",
      "text_native": "ઠીક હૈ. તો સર, કોનસા સિમેન્ટ ખરીદતે હો આપ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 40,
      "speaker": "customer",
      "start_s": 1.1,
      "end_s": 3.2,
      "text_en": "Right now I use the JK one, JK Super.",
      "text_native": "મેં અભી તો જેકે વાલા યુઝ કરતા હું, જેકે સુપર."
    },
    {
      "ucid": "21112178963084091",
      "idx": 41,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 4.1,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    },
    {
      "ucid": "21112178963084091",
      "idx": 42,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 6.5,
      "text_en": "Yes, but what would be the price of your cement bag?",
      "text_native": "યસ, બટ આપકા સિમેન્ટ કા બેગ કા પ્રાઇસ ક્યાં હોગા?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 43,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 12.8,
      "text_en": "Sir, JSW is currently not supplied in your region, it's in bulk, not in bags. But if you will consider alternative brands, then there is JK Lakshmi, Wonder, all these.",
      "text_native": "સર, JSW તો આપકે રીજન મેં ફિલહાલ સપ્લાય નહીં હૈ, બલ્ક મેં હૈ વો, બેગ્સ મેં નહીં હૈ. બટ અગર ઓલ્ટરનેટિવ બ્રાન્ડ્સ કન્સિડર કરેંગે તો જેકે લક્ષ્મી, વન્ડર, યે સબ હૈ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 44,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 13.3,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178963084091",
      "idx": 45,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 13.7,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178963084091",
      "idx": 46,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 15.4,
      "text_en": "So in our area, JSW is not available?",
      "text_native": "તો હમારે હમારે એરિયા મેં JSW અવેલેબલ નહીં હૈ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 47,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 18.2,
      "text_en": "For JSW, sir, I will check and tell you the bulk prices. Where is your delivery location?",
      "text_native": "JSW કા સર, મેં બલ્ક કા પ્રાઇસિસ આપકો દેકે બતાતી હું. કહાં ડિલિવરી હૈ આપકા?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 48,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 20.0,
      "text_en": "Botad, in Gujarat, India license.",
      "text_native": "બોટાદ, ગુજરાત મેં, ઇન્ડિયા લાયસન્સ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 49,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.3,
      "text_en": "Sir, where is this Botad located?",
      "text_native": "સર, યે બોટાદ કહાં આયા?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 50,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 22.2,
      "text_en": "In Gujarat.",
      "text_native": "ગુજરાત મેં."
    },
    {
      "ucid": "21112178963084091",
      "idx": 51,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 23.7,
      "text_en": "Gujarat, yes sir, in which district?",
      "text_native": "ગુજરાત, વહી સર, કોનસે ડિસ્ટ્રિક્ટ મેં?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 52,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 25.1,
      "text_en": "Botad, Botad is the district.",
      "text_native": "બોટાદ, બોટાદ ડિસ્ટ્રિક્ટ હૈ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 53,
      "speaker": "agent",
      "start_s": 25.4,
      "end_s": 30.0,
      "text_en": "Okay, okay, alright. Sir, I will find out the price for this pin code, Bhavnagar, and give you the prices. Okay?",
      "text_native": "અચ્છા, ઓકે, ઠીક હૈ. સર, મેં યે પિન કોડ કા જો પ્રાઇસ હોગા, ભાવનગર, મેં પતા કરકે આપકો પ્રાઇસિસ દે દુંગી. ઠીક હૈ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 54,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 30.6,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    },
    {
      "ucid": "21112178963084091",
      "idx": 55,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.5,
      "text_en": "Okay, I will WhatsApp you, okay?",
      "text_native": "ઓકે, આપકો WhatsApp કરતી હું આપકો મેં, ઠીક હૈ?"
    },
    {
      "ucid": "21112178963084091",
      "idx": 56,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 33.4,
      "text_en": "Okay okay, alright.",
      "text_native": "ઓકે ઓકે, ઠીક હૈ."
    },
    {
      "ucid": "21112178963084091",
      "idx": 57,
      "speaker": "agent",
      "start_s": 33.7,
      "end_s": 34.6,
      "text_en": "Right sir, thank you.",
      "text_native": "રાઇટ સર, થેન્ક યુ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178963084091",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, yes, I am calling you from JSW, from JSW One Platforms Private Limited, Bangalore office.",
      "comment": "The agent provided a standard, professional introduction without applying sales pressure."
    },
    {
      "ucid": "21112178963084091",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "full",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Sir, is this Ronak Jakhar speaking?",
      "comment": "The agent confirmed the customer's name, delivery location (Botad), contact method (WhatsApp), and implicitly confirmed their role as the decision-maker ('I am a manufacturer myself')."
    },
    {
      "ucid": "21112178963084091",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Okay, precast, right?",
      "comment": "The agent successfully identified the business type (precast manufacturer), current brand used (JK Super), and asked about current JSW usage, but failed to ask about monthly tonnage, payment terms, or reasons for not buying JSW previously."
    },
    {
      "ucid": "21112178963084091",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent never explained the JSW One platform or its benefits; the call went directly to product inquiry."
    },
    {
      "ucid": "21112178963084091",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "While a need for cement was identified, the agent did not capture the full specification, such as required quantity or delivery timeline."
    },
    {
      "ucid": "21112178963084091",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent promised to send prices via WhatsApp but did not schedule a specific follow-up time or confirm any other formal next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}