Call 21112178962730271 2026-09-17 · Jeevan Jeejo · 3:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Qualification Successful | full conversation 52 turns, clean transcript (2% inaudible) | English | 52 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a mix of Tamil and English, with the substantive details mostly discussed in English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +2/−2
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price signal hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent covered business type, volume, brands, and application (via contractor status), but did not ask about JSW % or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Anytime you ready stock means I can place the vehicle immediately.
Closure with next step
Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.
Summary
The agent connected with a government contractor who had a large, immediate requirement for TMT bars (multiple trailers of 30-40 tons each). The agent skipped the standard opening and pitch, focusing instead on qualifying the requirement's size, quantity, and location. The call ended with the agent promising to provide a quote via WhatsApp, despite annoying the customer with repetitive questions.
Coaching
Start the call by asking for permission to speak before asking for requirements; this builds rapport and prevents the call from feeling like an interrogation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement right now? HR, CR sheet, coil, anything? Agent did not ask if it was a good time to talk, instead jumping directly to a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement right now? HR, CR sheet, coil, anything? Agent did not lead with a supply or price signal hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | are you a trader or manufacturer? ... what are the attributes that you need? Like 8mm, 10mm, how much? ... Which which make exactly? Like JSW, Tata or something? Agent covered business type, volume, brands, and application (via contractor status), but did not ask about JSW % or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation remained focused on qualifying the customer's stated requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Anytime you ready stock means I can place the vehicle immediately. Agent successfully captured the material (TMT), sizes (8-25mm), quantity (~30-40T per size), location (Manali), and immediate urgency. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing. Agent established a clear next step of connecting on WhatsApp to share the order details and provide pricing, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all. |
Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also... Then I'll just connect you in WhatsApp... and then I'll get you the pricing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 71.2s | 44.3s | 120.5s | 5.8s | 311.8 | 0 | 26 | 26 | 25 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.9s
Hello, greetings sir, I am Jeevan speaking from the JSW One platform.
ஹலோ, வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்ஃபார்ம்ல இருந்து.
customer
5.2s
Huh?
ஆ?
agent
5.8s
I am Jeevan speaking, sir, from the JSW One platform.
நான் ஜீவன் பேசுறேன் சார், JSW One ப்ளாட்ஃபார்ம்ல இருந்து.
customer
8.2s
Ah.
ஆ.
agent
8.7s
Sir, do you have any requirement right now? HR, CR sheet, coil, anything?
சார், இப்போதைக்கு ஏதாவது requirement இருக்குங்களா? HR, CR sheet, coil ஏதாவது?
customer
12.0s
CR sheet, TMT only we are dealing sir, long product.
agent
15.8s
Oh, you are looking for TMT right now?
customer
17.8s
Yes sir, yes sir.
agent
18.6s
Okay, okay. So can you just help me out with the details like are you looking for primary brand or secondary brand?
customer
22.5s
Primary brand sir.
agent
23.8s
Primary brand. Which which make exactly? Like JSW, Tata or something?
customer
26.9s
SAIL or JSW or Tata, anything okay.
agent
29.6s
Okay, SAIL, JSW, Tata. Okay. And what are the attributes that you need? Like 8mm, 10mm, how much?
customer
34.1s
Each one one trailer I can give sir, 30 tons, 40 tons.
agent
36.9s
Oh, like from 8 to almost 25mm, 26mm?
customer
39.0s
Yes sir.
agent
40.0s
Everything almost 30, 30 metric ton?
customer
41.8s
Each 30 tons, 35 tons, one trailer.
agent
43.5s
Each 30 tons. Okay. And also may I know you are working with Sri Shivani and Company, right?
customer
46.6s
Yes sir.
agent
47.6s
Okay, and are you the proprietor?
customer
49.0s
Yes sir.
agent
49.8s
Oh, okay. What is your good name, sir?
customer
51.4s
Dhanashekar sir.
agent
52.5s
Dhanashekar, okay. Uh what do you do in Sri Shivani? Like are you a trader or manufacturer?
customer
56.4s
Sir, I am a supplier only, main government contractor supplier only.
சார், நான் வந்து supplier only, main government contractor supplier only.
agent
60.8s
Oh okay, government contractor, understood. So this is like for your current live project or something or
customer
64.4s
Yes sir, yes sir, current live project, current live project only.
agent
66.4s
Oh, current live project. So you have the funding and everything done for that?
customer
69.1s
Yes sir, yes sir, yes sir.
agent
70.2s
Okay, okay, got it. So 30 metric ton and have you enquired with anyone else?
customer
73.0s
No sir.
agent
73.9s
Okay, this is your first enquiry for TMT, right?
customer
75.4s
Yes sir, yes sir.
agent
76.2s
Okay, understood, understood. So how soon is your procurement timeline?
customer
79.2s
Anytime you ready stock means I can place the vehicle immediately.
agent
82.2s
Okay, okay. So no worries that I can help you out with. Uh, just wanted to confirm, uh, are is it for the straight or U-bend that you're looking for?
customer
86.8s
Straight, straight only. I need straight only.
agent
88.4s
Straight only, no? Straight only, that too primary brand and 30 metric ton each.
customer
91.2s
Each 30 tons, one trailer sir, one trailer capacity sir, one trailer capacity how much you want.
agent
94.8s
Okay, alright, alright. No worries. Uh, then primary brand, 8mm to, I mean you need all the mm, right? 8mm to the
customer
99.0s
How many times you will ask sir? Already I told each size 8 to 25, each size 35 to 40 tons, each one trailer I told. Again and again you are asking sir.
agent
103.4s
Yeah, yeah, it is because we need to confirm it and at the last moment there should not be any changes, right? That's the reason.
customer
106.8s
No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all. 8 to 25 I need one one trailer I need. What are the available, you just inform, I can find out what is the rate and all, semi-rate.
agent
113.4s
Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also. What is your delivery location?
customer
116.4s
I am Manali only.
agent
117.8s
Manali itself?
customer
118.6s
Yes sir.
agent
119.4s
Okay, got it. No worries. Okay, fine. Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.
customer
125.4s
Okay sir, right.
agent
126.2s
Okay, thank you sir, thank you.
customer
127.8s
[inaudible]