{
  "ucid": "21112178962730271",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:11:42",
  "end_time": "2026-09-17 12:15:38",
  "duration_sec": 236,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Qualification Successful",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1eb54ab507e97666154853cce09b72d4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1615,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962730271__DIA1eb54ab507e97666154853cce09b72d4.mp3",
  "audio_bytes": 644976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 214.992,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, greetings sir, I am Jeevan speaking from the JSW One platform.   (ஹலோ, வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்ஃபார்ம்ல இருந்து.)\n[5s] CUSTOMER: Huh?   (ஆ?)\n[6s] AGENT: I am Jeevan speaking, sir, from the JSW One platform.   (நான் ஜீவன் பேசுறேன் சார், JSW One ப்ளாட்ஃபார்ம்ல இருந்து.)\n[8s] CUSTOMER: Ah.   (ஆ.)\n[9s] AGENT: Sir, do you have any requirement right now? HR, CR sheet, coil, anything?   (சார், இப்போதைக்கு ஏதாவது requirement இருக்குங்களா? HR, CR sheet, coil ஏதாவது?)\n[12s] CUSTOMER: CR sheet, TMT only we are dealing sir, long product.\n[16s] AGENT: Oh, you are looking for TMT right now?\n[18s] CUSTOMER: Yes sir, yes sir.\n[19s] AGENT: Okay, okay. So can you just help me out with the details like are you looking for primary brand or secondary brand?\n[22s] CUSTOMER: Primary brand sir.\n[24s] AGENT: Primary brand. Which which make exactly? Like JSW, Tata or something?\n[27s] CUSTOMER: SAIL or JSW or Tata, anything okay.\n[30s] AGENT: Okay, SAIL, JSW, Tata. Okay. And what are the attributes that you need? Like 8mm, 10mm, how much?\n[34s] CUSTOMER: Each one one trailer I can give sir, 30 tons, 40 tons.\n[37s] AGENT: Oh, like from 8 to almost 25mm, 26mm?\n[39s] CUSTOMER: Yes sir.\n[40s] AGENT: Everything almost 30, 30 metric ton?\n[42s] CUSTOMER: Each 30 tons, 35 tons, one trailer.\n[44s] AGENT: Each 30 tons. Okay. And also may I know you are working with Sri Shivani and Company, right?\n[47s] CUSTOMER: Yes sir.\n[48s] AGENT: Okay, and are you the proprietor?\n[49s] CUSTOMER: Yes sir.\n[50s] AGENT: Oh, okay. What is your good name, sir?\n[51s] CUSTOMER: Dhanashekar sir.\n[52s] AGENT: Dhanashekar, okay. Uh what do you do in Sri Shivani? Like are you a trader or manufacturer?\n[56s] CUSTOMER: Sir, I am a supplier only, main government contractor supplier only.   (சார், நான் வந்து supplier only, main government contractor supplier only.)\n[61s] AGENT: Oh okay, government contractor, understood. So this is like for your current live project or something or\n[64s] CUSTOMER: Yes sir, yes sir, current live project, current live project only.\n[66s] AGENT: Oh, current live project. So you have the funding and everything done for that?\n[69s] CUSTOMER: Yes sir, yes sir, yes sir.\n[70s] AGENT: Okay, okay, got it. So 30 metric ton and have you enquired with anyone else?\n[73s] CUSTOMER: No sir.\n[74s] AGENT: Okay, this is your first enquiry for TMT, right?\n[75s] CUSTOMER: Yes sir, yes sir.\n[76s] AGENT: Okay, understood, understood. So how soon is your procurement timeline?\n[79s] CUSTOMER: Anytime you ready stock means I can place the vehicle immediately.\n[82s] AGENT: Okay, okay. So no worries that I can help you out with. Uh, just wanted to confirm, uh, are is it for the straight or U-bend that you're looking for?\n[87s] CUSTOMER: Straight, straight only. I need straight only.\n[88s] AGENT: Straight only, no? Straight only, that too primary brand and 30 metric ton each.\n[91s] CUSTOMER: Each 30 tons, one trailer sir, one trailer capacity sir, one trailer capacity how much you want.\n[95s] AGENT: Okay, alright, alright. No worries. Uh, then primary brand, 8mm to, I mean you need all the mm, right? 8mm to the\n[99s] CUSTOMER: How many times you will ask sir? Already I told each size 8 to 25, each size 35 to 40 tons, each one trailer I told. Again and again you are asking sir.\n[103s] AGENT: Yeah, yeah, it is because we need to confirm it and at the last moment there should not be any changes, right? That's the reason.\n[107s] CUSTOMER: No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all. 8 to 25 I need one one trailer I need. What are the available, you just inform, I can find out what is the rate and all, semi-rate.\n[113s] AGENT: Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also. What is your delivery location?\n[116s] CUSTOMER: I am Manali only.\n[118s] AGENT: Manali itself?\n[119s] CUSTOMER: Yes sir.\n[119s] AGENT: Okay, got it. No worries. Okay, fine. Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.\n[125s] CUSTOMER: Okay sir, right.\n[126s] AGENT: Okay, thank you sir, thank you.\n[128s] CUSTOMER: [inaudible]",
  "language": "English",
  "languages": "[\"English\", \"Tamil\"]",
  "turn_count": 52,
  "connected": 1,
  "audio_notes": "clear: The conversation is a mix of Tamil and English, with the substantive details mostly discussed in English.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "52 turns, clean transcript (2% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Start the call by asking for permission to speak before asking for requirements; this builds rapport and prevents the call from feeling like an interrogation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with a government contractor who had a large, immediate requirement for TMT bars (multiple trailers of 30-40 tons each). The agent skipped the standard opening and pitch, focusing instead on qualifying the requirement's size, quantity, and location. The call ended with the agent promising to provide a quote via WhatsApp, despite annoying the customer with repetitive questions.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now? HR, CR sheet, coil, anything?\", \"comment\": \"Agent did not ask if it was a good time to talk, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now? HR, CR sheet, coil, anything?\", \"comment\": \"Agent did not lead with a supply or price signal hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"are you a trader or manufacturer? ... what are the attributes that you need? Like 8mm, 10mm, how much? ... Which which make exactly? Like JSW, Tata or something?\", \"comment\": \"Agent covered business type, volume, brands, and application (via contractor status), but did not ask about JSW % or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation remained focused on qualifying the customer's stated requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Anytime you ready stock means I can place the vehicle immediately.\", \"comment\": \"Agent successfully captured the material (TMT), sizes (8-25mm), quantity (~30-40T per size), location (Manali), and immediate urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.\", \"comment\": \"Agent established a clear next step of connecting on WhatsApp to share the order details and provide pricing, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start the call by asking for permission to speak before asking for requirements; this builds rapport and prevents the call from feeling like an interrogation.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all.\", \"response\": \"Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also... Then I'll just connect you in WhatsApp... and then I'll get you the pricing.\"}], \"call_summary\": \"The agent connected with a government contractor who had a large, immediate requirement for TMT bars (multiple trailers of 30-40 tons each). The agent skipped the standard opening and pitch, focusing instead on qualifying the requirement's size, quantity, and location. The call ended with the agent promising to provide a quote via WhatsApp, despite annoying the customer with repetitive questions.\"}",
  "error": null,
  "latency_ms": 35079,
  "input_tokens": 3942,
  "output_tokens": 964,
  "created_at": "2026-09-25 12:05:07",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.616,
  "agent_talk_sec": 71.2,
  "customer_talk_sec": 44.3,
  "dead_air_sec": 120.5,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 311.8,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 26,
  "discovery_qs": 25,
  "words_agent": 370,
  "words_customer": 213,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962730271",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.88,
      "end_s": 4.9,
      "text_en": "Hello, greetings sir, I am Jeevan speaking from the JSW One platform.",
      "text_native": "ஹலோ, வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்ஃபார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178962730271",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.49,
      "text_en": "Huh?",
      "text_native": "ஆ?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.78,
      "end_s": 7.88,
      "text_en": "I am Jeevan speaking, sir, from the JSW One platform.",
      "text_native": "நான் ஜீவன் பேசுறேன் சார், JSW One ப்ளாட்ஃபார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178962730271",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.43,
      "text_en": "Ah.",
      "text_native": "ஆ."
    },
    {
      "ucid": "21112178962730271",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 11.6,
      "text_en": "Sir, do you have any requirement right now? HR, CR sheet, coil, anything?",
      "text_native": "சார், இப்போதைக்கு ஏதாவது requirement இருக்குங்களா? HR, CR sheet, coil ஏதாவது?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 15.1,
      "text_en": "CR sheet, TMT only we are dealing sir, long product.",
      "text_native": "CR sheet, TMT only we are dealing sir, long product."
    },
    {
      "ucid": "21112178962730271",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 17.6,
      "text_en": "Oh, you are looking for TMT right now?",
      "text_native": "Oh, you are looking for TMT right now?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.4,
      "text_en": "Yes sir, yes sir.",
      "text_native": "Yes sir, yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 22.2,
      "text_en": "Okay, okay. So can you just help me out with the details like are you looking for primary brand or secondary brand?",
      "text_native": "Okay, okay. So can you just help me out with the details like are you looking for primary brand or secondary brand?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 23.4,
      "text_en": "Primary brand sir.",
      "text_native": "Primary brand sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 26.4,
      "text_en": "Primary brand. Which which make exactly? Like JSW, Tata or something?",
      "text_native": "Primary brand. Which which make exactly? Like JSW, Tata or something?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 29.4,
      "text_en": "SAIL or JSW or Tata, anything okay.",
      "text_native": "SAIL or JSW or Tata, anything okay."
    },
    {
      "ucid": "21112178962730271",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 33.8,
      "text_en": "Okay, SAIL, JSW, Tata. Okay. And what are the attributes that you need? Like 8mm, 10mm, how much?",
      "text_native": "Okay, SAIL, JSW, Tata. Okay. And what are the attributes that you need? Like 8mm, 10mm, how much?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 36.4,
      "text_en": "Each one one trailer I can give sir, 30 tons, 40 tons.",
      "text_native": "Each one one trailer I can give sir, 30 tons, 40 tons."
    },
    {
      "ucid": "21112178962730271",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 39.0,
      "text_en": "Oh, like from 8 to almost 25mm, 26mm?",
      "text_native": "Oh, like from 8 to almost 25mm, 26mm?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 39.8,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 16,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 41.6,
      "text_en": "Everything almost 30, 30 metric ton?",
      "text_native": "Everything almost 30, 30 metric ton?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 43.5,
      "text_en": "Each 30 tons, 35 tons, one trailer.",
      "text_native": "Each 30 tons, 35 tons, one trailer."
    },
    {
      "ucid": "21112178962730271",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 46.4,
      "text_en": "Each 30 tons. Okay. And also may I know you are working with Sri Shivani and Company, right?",
      "text_native": "Each 30 tons. Okay. And also may I know you are working with Sri Shivani and Company, right?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.2,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 20,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 48.8,
      "text_en": "Okay, and are you the proprietor?",
      "text_native": "Okay, and are you the proprietor?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 21,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 49.5,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 22,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 51.2,
      "text_en": "Oh, okay. What is your good name, sir?",
      "text_native": "Oh, okay. What is your good name, sir?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.4,
      "end_s": 52.3,
      "text_en": "Dhanashekar sir.",
      "text_native": "Dhanashekar sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 56.0,
      "text_en": "Dhanashekar, okay. Uh what do you do in Sri Shivani? Like are you a trader or manufacturer?",
      "text_native": "Dhanashekar, okay. Uh what do you do in Sri Shivani? Like are you a trader or manufacturer?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 25,
      "speaker": "customer",
      "start_s": 56.4,
      "end_s": 60.2,
      "text_en": "Sir, I am a supplier only, main government contractor supplier only.",
      "text_native": "சார், நான் வந்து supplier only, main government contractor supplier only."
    },
    {
      "ucid": "21112178962730271",
      "idx": 26,
      "speaker": "agent",
      "start_s": 60.8,
      "end_s": 64.4,
      "text_en": "Oh okay, government contractor, understood. So this is like for your current live project or something or",
      "text_native": "Oh okay, government contractor, understood. So this is like for your current live project or something or"
    },
    {
      "ucid": "21112178962730271",
      "idx": 27,
      "speaker": "customer",
      "start_s": 64.4,
      "end_s": 66.4,
      "text_en": "Yes sir, yes sir, current live project, current live project only.",
      "text_native": "Yes sir, yes sir, current live project, current live project only."
    },
    {
      "ucid": "21112178962730271",
      "idx": 28,
      "speaker": "agent",
      "start_s": 66.4,
      "end_s": 69.0,
      "text_en": "Oh, current live project. So you have the funding and everything done for that?",
      "text_native": "Oh, current live project. So you have the funding and everything done for that?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 29,
      "speaker": "customer",
      "start_s": 69.1,
      "end_s": 70.0,
      "text_en": "Yes sir, yes sir, yes sir.",
      "text_native": "Yes sir, yes sir, yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 30,
      "speaker": "agent",
      "start_s": 70.2,
      "end_s": 72.8,
      "text_en": "Okay, okay, got it. So 30 metric ton and have you enquired with anyone else?",
      "text_native": "Okay, okay, got it. So 30 metric ton and have you enquired with anyone else?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 31,
      "speaker": "customer",
      "start_s": 73.0,
      "end_s": 73.6,
      "text_en": "No sir.",
      "text_native": "No sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 32,
      "speaker": "agent",
      "start_s": 73.9,
      "end_s": 75.4,
      "text_en": "Okay, this is your first enquiry for TMT, right?",
      "text_native": "Okay, this is your first enquiry for TMT, right?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 33,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 76.0,
      "text_en": "Yes sir, yes sir.",
      "text_native": "Yes sir, yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 34,
      "speaker": "agent",
      "start_s": 76.2,
      "end_s": 78.6,
      "text_en": "Okay, understood, understood. So how soon is your procurement timeline?",
      "text_native": "Okay, understood, understood. So how soon is your procurement timeline?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 35,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 81.8,
      "text_en": "Anytime you ready stock means I can place the vehicle immediately.",
      "text_native": "Anytime you ready stock means I can place the vehicle immediately."
    },
    {
      "ucid": "21112178962730271",
      "idx": 36,
      "speaker": "agent",
      "start_s": 82.2,
      "end_s": 86.8,
      "text_en": "Okay, okay. So no worries that I can help you out with. Uh, just wanted to confirm, uh, are is it for the straight or U-bend that you're looking for?",
      "text_native": "Okay, okay. So no worries that I can help you out with. Uh, just wanted to confirm, uh, are is it for the straight or U-bend that you're looking for?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 37,
      "speaker": "customer",
      "start_s": 86.8,
      "end_s": 88.4,
      "text_en": "Straight, straight only. I need straight only.",
      "text_native": "Straight, straight only. I need straight only."
    },
    {
      "ucid": "21112178962730271",
      "idx": 38,
      "speaker": "agent",
      "start_s": 88.4,
      "end_s": 91.2,
      "text_en": "Straight only, no? Straight only, that too primary brand and 30 metric ton each.",
      "text_native": "Straight only, no? Straight only, that too primary brand and 30 metric ton each."
    },
    {
      "ucid": "21112178962730271",
      "idx": 39,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 94.6,
      "text_en": "Each 30 tons, one trailer sir, one trailer capacity sir, one trailer capacity how much you want.",
      "text_native": "Each 30 tons, one trailer sir, one trailer capacity sir, one trailer capacity how much you want."
    },
    {
      "ucid": "21112178962730271",
      "idx": 40,
      "speaker": "agent",
      "start_s": 94.8,
      "end_s": 99.0,
      "text_en": "Okay, alright, alright. No worries. Uh, then primary brand, 8mm to, I mean you need all the mm, right? 8mm to the",
      "text_native": "Okay, alright, alright. No worries. Uh, then primary brand, 8mm to, I mean you need all the mm, right? 8mm to the"
    },
    {
      "ucid": "21112178962730271",
      "idx": 41,
      "speaker": "customer",
      "start_s": 99.0,
      "end_s": 103.4,
      "text_en": "How many times you will ask sir? Already I told each size 8 to 25, each size 35 to 40 tons, each one trailer I told. Again and again you are asking sir.",
      "text_native": "How many times you will ask sir? Already I told each size 8 to 25, each size 35 to 40 tons, each one trailer I told. Again and again you are asking sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 42,
      "speaker": "agent",
      "start_s": 103.4,
      "end_s": 106.8,
      "text_en": "Yeah, yeah, it is because we need to confirm it and at the last moment there should not be any changes, right? That's the reason.",
      "text_native": "Yeah, yeah, it is because we need to confirm it and at the last moment there should not be any changes, right? That's the reason."
    },
    {
      "ucid": "21112178962730271",
      "idx": 43,
      "speaker": "customer",
      "start_s": 106.8,
      "end_s": 113.2,
      "text_en": "No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all. 8 to 25 I need one one trailer I need. What are the available, you just inform, I can find out what is the rate and all, semi-rate.",
      "text_native": "No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all. 8 to 25 I need one one trailer I need. What are the available, you just inform, I can find out what is the rate and all, semi-rate."
    },
    {
      "ucid": "21112178962730271",
      "idx": 44,
      "speaker": "agent",
      "start_s": 113.4,
      "end_s": 116.2,
      "text_en": "Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also. What is your delivery location?",
      "text_native": "Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also. What is your delivery location?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 45,
      "speaker": "customer",
      "start_s": 116.4,
      "end_s": 117.6,
      "text_en": "I am Manali only.",
      "text_native": "I am Manali only."
    },
    {
      "ucid": "21112178962730271",
      "idx": 46,
      "speaker": "agent",
      "start_s": 117.8,
      "end_s": 118.6,
      "text_en": "Manali itself?",
      "text_native": "Manali itself?"
    },
    {
      "ucid": "21112178962730271",
      "idx": 47,
      "speaker": "customer",
      "start_s": 118.6,
      "end_s": 119.0,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178962730271",
      "idx": 48,
      "speaker": "agent",
      "start_s": 119.4,
      "end_s": 125.2,
      "text_en": "Okay, got it. No worries. Okay, fine. Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.",
      "text_native": "Okay, got it. No worries. Okay, fine. Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing."
    },
    {
      "ucid": "21112178962730271",
      "idx": 49,
      "speaker": "customer",
      "start_s": 125.4,
      "end_s": 126.0,
      "text_en": "Okay sir, right.",
      "text_native": "Okay sir, right."
    },
    {
      "ucid": "21112178962730271",
      "idx": 50,
      "speaker": "agent",
      "start_s": 126.2,
      "end_s": 127.4,
      "text_en": "Okay, thank you sir, thank you.",
      "text_native": "Okay, thank you sir, thank you."
    },
    {
      "ucid": "21112178962730271",
      "idx": 51,
      "speaker": "customer",
      "start_s": 127.8,
      "end_s": 129.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962730271",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now? HR, CR sheet, coil, anything?",
      "comment": "Agent did not ask if it was a good time to talk, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178962730271",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now? HR, CR sheet, coil, anything?",
      "comment": "Agent did not lead with a supply or price signal hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178962730271",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "are you a trader or manufacturer? ... what are the attributes that you need? Like 8mm, 10mm, how much? ... Which which make exactly? Like JSW, Tata or something?",
      "comment": "Agent covered business type, volume, brands, and application (via contractor status), but did not ask about JSW % or payment terms."
    },
    {
      "ucid": "21112178962730271",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation remained focused on qualifying the customer's stated requirement."
    },
    {
      "ucid": "21112178962730271",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Anytime you ready stock means I can place the vehicle immediately.",
      "comment": "Agent successfully captured the material (TMT), sizes (8-25mm), quantity (~30-40T per size), location (Manali), and immediate urgency."
    },
    {
      "ucid": "21112178962730271",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Then I'll just connect you in WhatsApp. I'll share this, I will share this order and then I'll get you the pricing.",
      "comment": "Agent established a clear next step of connecting on WhatsApp to share the order details and provide pricing, which the customer accepted."
    }
  ],
  "objections": [
    {
      "ucid": "21112178962730271",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "No sir, you enquire what is the rate and all, just inform, accordingly we will confirm it, that's all.",
      "response": "Okay, fine, fine. Then, okay, just just wanted to understand your delivery location also... Then I'll just connect you in WhatsApp... and then I'll get you the pricing."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}