Call 21112178962489461 2026-09-17 · Ronak Mehta · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer states they have left the company, ending the sales conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook; instead, he asked a direct qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked as the customer stated they had left the company.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, is there any requirement for GP coil this month for your end users?
Summary
The agent called to inquire about requirements for GP coil. The customer immediately stated that he has left the company, which is a lead quality issue. The call ended before any discovery or next steps could be established.
Coaching
You skipped the permission and hook steps, which makes the opening feel abrupt. Always ask if it's a good time to talk before presenting a clear benefit to earn the customer's attention.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, is there any requirement for GP coil this month for your end users? The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement for GP coil this month for your end users? The agent did not provide a supply or price hook; instead, he asked a direct qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | नहीं नहीं, अभी तो मैंने company छोड़ दिया है। The call ended before any discovery questions could be asked as the customer stated they had left the company. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for GP coil this month for your end users? The agent successfully asked if a current requirement exists, though the call ended immediately after. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है, तो कोई दूसरे The call ended without a committed next step; the agent's attempt to ask for another contact was incomplete. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.765 heavy | 9.1s | 2.8s | 29.1s | 5.5s | 224.2 | 0 | 5 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello.
हॅलो.
agent
1.6s
Sudhir ji, how are you?
सुधीर जी, कैसे हो?
customer
2.6s
Good.
बढ़िया।
agent
3.1s
I am Manak Mehta calling from JSW One.
मानक मेहता from JSW One से बात कर रहा हूं।
agent
5.1s
Sir, is there any requirement for GP coil this month for your end users?
सर GP coil में कुछ requirement आ रही है अभी ये month के आपके end users के लिए?
customer
8.8s
No no, I have left the company now.
नहीं नहीं, अभी तो मैंने company छोड़ दिया है।
agent
11.0s
Okay. Okay sir.
agent
13.0s
Okay, so any other
ठीक है, तो कोई दूसरे