{
  "ucid": "21112178962489461",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:31:34",
  "end_time": "2026-09-17 11:32:15",
  "duration_sec": 41,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7dd7426974323bef37983d6286af37ec.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1633,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962489461__DIA7dd7426974323bef37983d6286af37ec.mp3",
  "audio_bytes": 67176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 22.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Sudhir ji, how are you?   (सुधीर जी, कैसे हो?)\n[3s] CUSTOMER: Good.   (बढ़िया।)\n[3s] AGENT: I am Manak Mehta calling from JSW One.   (मानक मेहता from JSW One से बात कर रहा हूं।)\n[5s] AGENT: Sir, is there any requirement for GP coil this month for your end users?   (सर GP coil में कुछ requirement आ रही है अभी ये month के आपके end users के लिए?)\n[9s] CUSTOMER: No no, I have left the company now.   (नहीं नहीं, अभी तो मैंने company छोड़ दिया है।)\n[11s] AGENT: Okay. Okay sir.\n[13s] AGENT: Okay, so any other   (ठीक है, तो कोई दूसरे)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The customer states they have left the company, ending the sales conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the permission and hook steps, which makes the opening feel abrupt. Always ask if it's a good time to talk before presenting a clear benefit to earn the customer's attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to inquire about requirements for GP coil. The customer immediately stated that he has left the company, which is a lead quality issue. The call ended before any discovery or next steps could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for GP coil this month for your end users?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for GP coil this month for your end users?\", \"comment\": \"The agent did not provide a supply or price hook; instead, he asked a direct qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"नहीं नहीं, अभी तो मैंने company छोड़ दिया है।\", \"comment\": \"The call ended before any discovery questions could be asked as the customer stated they had left the company.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for GP coil this month for your end users?\", \"comment\": \"The agent successfully asked if a current requirement exists, though the call ended immediately after.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है, तो कोई दूसरे\", \"comment\": \"The call ended without a committed next step; the agent's attempt to ask for another contact was incomplete.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook steps, which makes the opening feel abrupt. Always ask if it's a good time to talk before presenting a clear benefit to earn the customer's attention.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to inquire about requirements for GP coil. The customer immediately stated that he has left the company, which is a lead quality issue. The call ended before any discovery or next steps could be established.\"}",
  "error": null,
  "latency_ms": 31370,
  "input_tokens": 2742,
  "output_tokens": 728,
  "created_at": "2026-09-25 12:05:53",
  "sentiment": "negative",
  "sentiment_score": -0.238,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.765,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 29.1,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 224.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 34,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178962489461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.43,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178962489461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.56,
      "end_s": 2.49,
      "text_en": "Sudhir ji, how are you?",
      "text_native": "सुधीर जी, कैसे हो?"
    },
    {
      "ucid": "21112178962489461",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 2.99,
      "text_en": "Good.",
      "text_native": "बढ़िया।"
    },
    {
      "ucid": "21112178962489461",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.09,
      "end_s": 5.0,
      "text_en": "I am Manak Mehta calling from JSW One.",
      "text_native": "मानक मेहता from JSW One से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178962489461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 8.64,
      "text_en": "Sir, is there any requirement for GP coil this month for your end users?",
      "text_native": "सर GP coil में कुछ requirement आ रही है अभी ये month के आपके end users के लिए?"
    },
    {
      "ucid": "21112178962489461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.82,
      "end_s": 10.83,
      "text_en": "No no, I have left the company now.",
      "text_native": "नहीं नहीं, अभी तो मैंने company छोड़ दिया है।"
    },
    {
      "ucid": "21112178962489461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.04,
      "end_s": 12.54,
      "text_en": "Okay. Okay sir.",
      "text_native": "Okay. Okay sir."
    },
    {
      "ucid": "21112178962489461",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 14.21,
      "text_en": "Okay, so any other",
      "text_native": "ठीक है, तो कोई दूसरे"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962489461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for GP coil this month for your end users?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a question about requirements."
    },
    {
      "ucid": "21112178962489461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for GP coil this month for your end users?",
      "comment": "The agent did not provide a supply or price hook; instead, he asked a direct qualification question."
    },
    {
      "ucid": "21112178962489461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "नहीं नहीं, अभी तो मैंने company छोड़ दिया है।",
      "comment": "The call ended before any discovery questions could be asked as the customer stated they had left the company."
    },
    {
      "ucid": "21112178962489461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178962489461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for GP coil this month for your end users?",
      "comment": "The agent successfully asked if a current requirement exists, though the call ended immediately after."
    },
    {
      "ucid": "21112178962489461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है, तो कोई दूसरे",
      "comment": "The call ended without a committed next step; the agent's attempt to ask for another contact was incomplete."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}