{ "ucid": "21112178962464051", "call_date": "2026-09-17", "start_time": "2026-09-17 11:27:20", "end_time": "2026-09-17 11:31:27", "duration_sec": 247, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Send_Email", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA82dd54d4712d0ad8fed1e856d6450423.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1634, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962464051__DIA82dd54d4712d0ad8fed1e856d6450423.mp3", "audio_bytes": 720792, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 240.264, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello. Sanwariya Metals?\n[4s] CUSTOMER: Yes.\n[4s] AGENT: Uh sir, this is Anupreeti from JSW One.\n[7s] CUSTOMER: Ha, yes, tell me.\n[8s] AGENT: Uh I wanted to inquire whether you are having any requirement in Galvanized sheet.\n[12s] CUSTOMER: Uh yeah, I was having. What's your today's rate?\n[14s] AGENT: Uh I need to generate an inquiry sir for getting the rates. May I know what dimensions are you looking for?\n[19s] CUSTOMER: What dimensions?\n[19s] AGENT: Yes. Yeah.\n[20s] CUSTOMER: So 4 by 8, 1 mm, 1.2 mm, 1.5 mm, 2 mm.\n[25s] AGENT: Uh and 1220 or 1250?\n[27s] CUSTOMER: Width?\n[28s] CUSTOMER: Hmm 12 how much will it be, let's see. 1220. (Hmm 12 कितना आएगा देखो ना। 1220.)\n[30s] AGENT: Okay. And sir, are you in trading or in manufacturing? (Okay. और सर ये मतलब आप ट्रेडिंग में हो या मैन्युफैक्चरिंग में हो?)\n[34s] CUSTOMER: I am into trading.\n[35s] AGENT: Okay. And sir, I will WhatsApp you. Could you just share me the required thickness which you are looking for? (Okay. और सर मैं आपको WhatsApp करती हूं। Could you just share me the required thickness which you are looking for?)\n[39s] CUSTOMER: Which which location you are talking from like?\n[41s] AGENT: I am calling from Mumbai.\n[43s] CUSTOMER: Mumbai headquarters?\n[44s] AGENT: Yes sir.\n[45s] CUSTOMER: Mumbai headquarters. Where is it? In BKC or where?\n[47s] AGENT: Yeah, in BKC.\n[48s] CUSTOMER: Okay. Ma'am, is it like uh can someone walk in and meet someone over there? Because I wanted to discuss multiple things.\n[54s] AGENT: So you can you can come over. But\n[56s] CUSTOMER: Yeah because I am into a trading so we want to discuss that how we can take it forward, what all rates we can uh compromise at. So\n[102s] AGENT: Hm hm. (हम्म हम्म।)\n[102s] CUSTOMER: So for that uh instead of call, uh if we could meet personally. Uh so is your team available on this Saturday?\n[108s] AGENT: Saturday, sir Saturdays are off.\n[110s] CUSTOMER: All Saturdays are off? Sunday?\n[112s] AGENT: Sunday, sir. Saturdays and Sundays are off.\n[114s] CUSTOMER: All Saturdays, Sundays are off. Okay.\n[116s] CUSTOMER: So coming Friday? Next Friday? Anant Chaturdashi or you are having a holiday on that day?\n[120s] AGENT: No no, we are we are working on that day. (नहीं नहीं, we are we are working on that day.)\n[122s] CUSTOMER: So you're working on Anant Chaturdashi?\n[123s] AGENT: Yes, yes.\n[124s] CUSTOMER: Okay. Then we I will try to meet you guys because uh I see what I wanted to tell you is that I don't have an order of 10-15 tons. I have an order bulk order of 100-200 tons at a time. And even at times 6 to 700 tons.\n[132s] AGENT: Okay.\n[133s] CUSTOMER: So if JSW can fulfill my demands then I can think of getting with JSW. Else uh at present I'm dealing with Tata.\n[138s] AGENT: Okay, got it sir.\n[140s] CUSTOMER: Hm. So you have you are you guys into MS, HR, CR coils?\n[142s] AGENT: Yes yes sir. HR sheets, we are like we are very competitive in HR.\n[146s] CUSTOMER: Okay, but JSW One also uh works with works with Tata as well, right?\n[148s] AGENT: No. The thing is, it is a MSME platform, so we supply A&NS and Tata make also.\n[152s] CUSTOMER: But that's what I'm saying. So is it a separate private entity owned by JSW, is it?\n[155s] AGENT: Yes. We come under group itself but we are a separate entity.\n[158s] CUSTOMER: Okay. Okay. And who's the owner?\n[200s] AGENT: Parth Jindal.\n[202s] CUSTOMER: Okay. So it's from Jindal family only.\n[203s] AGENT: Yes, yes.\n[204s] CUSTOMER: Okay. So ma'am, your good name please?\n[206s] AGENT: Anupreeti Mahadik.\n[207s] CUSTOMER: Anupreeti Mahadik?\n[208s] AGENT: Yes. (हां।)\n[209s] CUSTOMER: Are you Marathi? (मराठी है तुम्ही?)\n[210s] AGENT: Yes, yes. I am Marathi. (हो हो. मराठीच आहे.)\n[212s] CUSTOMER: Is this number yours then? The one with 580 (हा नंबर तुमचाच आहे का मग? 580 ला)\n[214s] AGENT: No no sir, this is system generated, sir. I will give you mine, this one ends in 5254, right? (नाही नाही सर, हा सिस्टम जनरेटेड आहे सर. मी तुम्हाला माझा, मी तुम्हाला हे 5254 आहे ना एन्ड मध्ये?)\n[217s] CUSTOMER: Yes yes yes. (हो हो हो.)\n[218s] AGENT: I will send a 'hi' to that. (त्याला मी हाय पाठवते.)\n[220s] CUSTOMER: WhatsApp me. Then I will tell you, okay? (मला WhatsApp करा. मग सांगतो तुम्हाला, ठीक आहे?)\n[222s] AGENT: Will do, will do. (चालेल, चालेल.)\n[223s] CUSTOMER: Okay, okay.\n[224s] AGENT: You and we how... (तुम्ही आणि आपण कसं)", "language": "English", "languages": "[\"English\", \"Hindi\", \"Marathi\"]", "turn_count": 64, "connected": 1, "audio_notes": "noisy: Agent's side has significant background noise from a call center environment, but speech is mostly intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "64 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must maintain control of the call by following the pitch structure; you missed the hook and discovery, which left you unable to build value before the customer changed the subject.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a large-volume trader currently sourcing from Tata, expressed interest in JSW and requested an in-person meeting to discuss rates. The agent did not follow the sales script, failing to execute the hook, discovery, or a proper pitch. The call ended with the agent agreeing to connect on WhatsApp, without a firm next step being established.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh sir, this is Anupreeti from JSW One.\", \"comment\": \"The agent identified herself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh I wanted to inquire whether you are having any requirement in Galvanized sheet.\", \"comment\": \"The agent did not lead with a supply or price hook, instead moving directly to requirement gathering.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: And sir, are you in trading or in manufacturing?\", \"comment\": \"The agent only asked one of the six discovery questions; all other information was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: HR sheets, we are like we are very competitive in HR.\", \"comment\": \"The agent only mentioned one USP, not the required 2-3, and it was a weak, generic statement.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: May I know what dimensions are you looking for?\", \"comment\": \"The agent started qualification by asking for dimensions but failed to capture quantity, location, or required-by date.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I will send a 'hi' to that.\", \"comment\": \"The call ended with a vague agreement to connect on WhatsApp, not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must maintain control of the call by following the pitch structure; you missed the hook and discovery, which left you unable to build value before the customer changed the subject.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: at present I'm dealing with Tata.\", \"response\": \"AGENT: Okay, got it sir.\"}], \"call_summary\": \"The customer, a large-volume trader currently sourcing from Tata, expressed interest in JSW and requested an in-person meeting to discuss rates. The agent did not follow the sales script, failing to execute the hook, discovery, or a proper pitch. The call ended with the agent agreeing to connect on WhatsApp, without a firm next step being established.\"}", "error": null, "latency_ms": 41060, "input_tokens": 4153, "output_tokens": 853, "created_at": "2026-09-25 12:06:03", "sentiment": "positive", "sentiment_score": 0.733, "sentiment_confidence": "high", "pos": 18, "neg": 2, "lex_hits": 30, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.315, "agent_talk_sec": 51.7, "customer_talk_sec": 112.6, "dead_air_sec": 82.7, "longest_monologue_sec": 3.7, "agent_wpm": 257.6, "interruptions": 0, "agent_turns": 31, "customer_turns": 33, "discovery_qs": 6, "words_agent": 222, "words_customer": 336, "monologue_heavy": 0, "turns": [ { "ucid": "21112178962464051", "idx": 0, "speaker": "customer", "start_s": 0.67, "end_s": 1.1, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178962464051", "idx": 1, "speaker": "agent", "start_s": 1.64, "end_s": 3.3, "text_en": "Hello. Sanwariya Metals?", "text_native": "Hello. Sanwariya Metals?" }, { "ucid": "21112178962464051", "idx": 2, "speaker": "customer", "start_s": 3.64, "end_s": 4.1, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178962464051", "idx": 3, "speaker": "agent", "start_s": 4.44, "end_s": 6.54, "text_en": "Uh sir, this is Anupreeti from JSW One.", "text_native": "Uh sir, this is Anupreeti from JSW One." }, { "ucid": "21112178962464051", "idx": 4, "speaker": "customer", "start_s": 6.9, "end_s": 7.84, "text_en": "Ha, yes, tell me.", "text_native": "Ha, yes, tell me." }, { "ucid": "21112178962464051", "idx": 5, "speaker": "agent", "start_s": 8.26, "end_s": 12.0, "text_en": "Uh I wanted to inquire whether you are having any requirement in Galvanized sheet.", "text_native": "Uh I wanted to inquire whether you are having any requirement in Galvanized sheet." }, { "ucid": "21112178962464051", "idx": 6, "speaker": "customer", "start_s": 12.3, "end_s": 14.04, "text_en": "Uh yeah, I was having. What's your today's rate?", "text_native": "Uh yeah, I was having. What's your today's rate?" }, { "ucid": "21112178962464051", "idx": 7, "speaker": "agent", "start_s": 14.44, "end_s": 18.04, "text_en": "Uh I need to generate an inquiry sir for getting the rates. May I know what dimensions are you looking for?", "text_native": "Uh I need to generate an inquiry sir for getting the rates. May I know what dimensions are you looking for?" }, { "ucid": "21112178962464051", "idx": 8, "speaker": "customer", "start_s": 18.52, "end_s": 19.34, "text_en": "What dimensions?", "text_native": "What dimensions?" }, { "ucid": "21112178962464051", "idx": 9, "speaker": "agent", "start_s": 19.44, "end_s": 20.0, "text_en": "Yes. Yeah.", "text_native": "Yes. Yeah." }, { "ucid": "21112178962464051", "idx": 10, "speaker": "customer", "start_s": 20.3, "end_s": 23.84, "text_en": "So 4 by 8, 1 mm, 1.2 mm, 1.5 mm, 2 mm.", "text_native": "So 4 by 8, 1 mm, 1.2 mm, 1.5 mm, 2 mm." }, { "ucid": "21112178962464051", "idx": 11, "speaker": "agent", "start_s": 24.74, "end_s": 26.34, "text_en": "Uh and 1220 or 1250?", "text_native": "Uh and 1220 or 1250?" }, { "ucid": "21112178962464051", "idx": 12, "speaker": "customer", "start_s": 26.9, "end_s": 27.3, "text_en": "Width?", "text_native": "Width?" }, { "ucid": "21112178962464051", "idx": 13, "speaker": "customer", "start_s": 27.54, "end_s": 30.0, "text_en": "Hmm 12 how much will it be, let's see. 1220.", "text_native": "Hmm 12 कितना आएगा देखो ना। 1220." }, { "ucid": "21112178962464051", "idx": 14, "speaker": "agent", "start_s": 30.3, "end_s": 33.0, "text_en": "Okay. And sir, are you in trading or in manufacturing?", "text_native": "Okay. और सर ये मतलब आप ट्रेडिंग में हो या मैन्युफैक्चरिंग में हो?" }, { "ucid": "21112178962464051", "idx": 15, "speaker": "customer", "start_s": 33.64, "end_s": 34.84, "text_en": "I am into trading.", "text_native": "I am into trading." }, { "ucid": "21112178962464051", "idx": 16, "speaker": "agent", "start_s": 35.1, "end_s": 38.84, "text_en": "Okay. And sir, I will WhatsApp you. Could you just share me the required thickness which you are looking for?", "text_native": "Okay. और सर मैं आपको WhatsApp करती हूं। Could you just share me the required thickness which you are looking for?" }, { "ucid": "21112178962464051", "idx": 17, "speaker": "customer", "start_s": 39.0, "end_s": 40.84, "text_en": "Which which location you are talking from like?", "text_native": "Which which location you are talking from like?" }, { "ucid": "21112178962464051", "idx": 18, "speaker": "agent", "start_s": 41.2, "end_s": 42.5, "text_en": "I am calling from Mumbai.", "text_native": "I am calling from Mumbai." }, { "ucid": "21112178962464051", "idx": 19, "speaker": "customer", "start_s": 42.8, "end_s": 43.8, "text_en": "Mumbai headquarters?", "text_native": "Mumbai headquarters?" }, { "ucid": "21112178962464051", "idx": 20, "speaker": "agent", "start_s": 44.1, "end_s": 44.7, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178962464051", "idx": 21, "speaker": "customer", "start_s": 45.0, "end_s": 47.0, "text_en": "Mumbai headquarters. Where is it? In BKC or where?", "text_native": "Mumbai headquarters. Where is it? In BKC or where?" }, { "ucid": "21112178962464051", "idx": 22, "speaker": "agent", "start_s": 47.3, "end_s": 48.2, "text_en": "Yeah, in BKC.", "text_native": "Yeah, in BKC." }, { "ucid": "21112178962464051", "idx": 23, "speaker": "customer", "start_s": 48.5, "end_s": 54.0, "text_en": "Okay. Ma'am, is it like uh can someone walk in and meet someone over there? Because I wanted to discuss multiple things.", "text_native": "Okay. Ma'am, is it like uh can someone walk in and meet someone over there? Because I wanted to discuss multiple things." }, { "ucid": "21112178962464051", "idx": 24, "speaker": "agent", "start_s": 54.5, "end_s": 56.2, "text_en": "So you can you can come over. But", "text_native": "So you can you can come over. But" }, { "ucid": "21112178962464051", "idx": 25, "speaker": "customer", "start_s": 56.2, "end_s": 102.0, "text_en": "Yeah because I am into a trading so we want to discuss that how we can take it forward, what all rates we can uh compromise at. So", "text_native": "Yeah because I am into a trading so we want to discuss that how we can take it forward, what all rates we can uh compromise at. So" }, { "ucid": "21112178962464051", "idx": 26, "speaker": "agent", "start_s": 102.0, "end_s": 102.5, "text_en": "Hm hm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178962464051", "idx": 27, "speaker": "customer", "start_s": 102.5, "end_s": 107.8, "text_en": "So for that uh instead of call, uh if we could meet personally. Uh so is your team available on this Saturday?", "text_native": "So for that uh instead of call, uh if we could meet personally. Uh so is your team available on this Saturday?" }, { "ucid": "21112178962464051", "idx": 28, "speaker": "agent", "start_s": 108.2, "end_s": 109.8, "text_en": "Saturday, sir Saturdays are off.", "text_native": "Saturday, sir Saturdays are off." }, { "ucid": "21112178962464051", "idx": 29, "speaker": "customer", "start_s": 110.1, "end_s": 111.2, "text_en": "All Saturdays are off? Sunday?", "text_native": "All Saturdays are off? Sunday?" }, { "ucid": "21112178962464051", "idx": 30, "speaker": "agent", "start_s": 111.5, "end_s": 113.2, "text_en": "Sunday, sir. Saturdays and Sundays are off.", "text_native": "Sunday, sir. Saturdays and Sundays are off." }, { "ucid": "21112178962464051", "idx": 31, "speaker": "customer", "start_s": 113.5, "end_s": 115.0, "text_en": "All Saturdays, Sundays are off. Okay.", "text_native": "All Saturdays, Sundays are off. Okay." }, { "ucid": "21112178962464051", "idx": 32, "speaker": "customer", "start_s": 115.8, "end_s": 119.2, "text_en": "So coming Friday? Next Friday? Anant Chaturdashi or you are having a holiday on that day?", "text_native": "So coming Friday? Next Friday? Anant Chaturdashi or you are having a holiday on that day?" }, { "ucid": "21112178962464051", "idx": 33, "speaker": "agent", "start_s": 119.5, "end_s": 121.2, "text_en": "No no, we are we are working on that day.", "text_native": "नहीं नहीं, we are we are working on that day." }, { "ucid": "21112178962464051", "idx": 34, "speaker": "customer", "start_s": 121.5, "end_s": 122.8, "text_en": "So you're working on Anant Chaturdashi?", "text_native": "So you're working on Anant Chaturdashi?" }, { "ucid": "21112178962464051", "idx": 35, "speaker": "agent", "start_s": 123.0, "end_s": 123.6, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178962464051", "idx": 36, "speaker": "customer", "start_s": 123.9, "end_s": 132.0, "text_en": "Okay. Then we I will try to meet you guys because uh I see what I wanted to tell you is that I don't have an order of 10-15 tons. I have an order bulk order of 100-200 tons at a time. And even at times 6 to 700 tons.", "text_native": "Okay. Then we I will try to meet you guys because uh I see what I wanted to tell you is that I don't have an order of 10-15 tons. I have an order bulk order of 100-200 tons at a time. And even at times 6 to 700 tons." }, { "ucid": "21112178962464051", "idx": 37, "speaker": "agent", "start_s": 132.3, "end_s": 132.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962464051", "idx": 38, "speaker": "customer", "start_s": 132.8, "end_s": 137.8, "text_en": "So if JSW can fulfill my demands then I can think of getting with JSW. Else uh at present I'm dealing with Tata.", "text_native": "So if JSW can fulfill my demands then I can think of getting with JSW. Else uh at present I'm dealing with Tata." }, { "ucid": "21112178962464051", "idx": 39, "speaker": "agent", "start_s": 138.2, "end_s": 139.2, "text_en": "Okay, got it sir.", "text_native": "Okay, got it sir." }, { "ucid": "21112178962464051", "idx": 40, "speaker": "customer", "start_s": 139.8, "end_s": 142.0, "text_en": "Hm. So you have you are you guys into MS, HR, CR coils?", "text_native": "Hm. So you have you are you guys into MS, HR, CR coils?" }, { "ucid": "21112178962464051", "idx": 41, "speaker": "agent", "start_s": 142.2, "end_s": 145.0, "text_en": "Yes yes sir. HR sheets, we are like we are very competitive in HR.", "text_native": "Yes yes sir. HR sheets, we are like we are very competitive in HR." }, { "ucid": "21112178962464051", "idx": 42, "speaker": "customer", "start_s": 145.6, "end_s": 148.2, "text_en": "Okay, but JSW One also uh works with works with Tata as well, right?", "text_native": "Okay, but JSW One also uh works with works with Tata as well, right?" }, { "ucid": "21112178962464051", "idx": 43, "speaker": "agent", "start_s": 148.5, "end_s": 152.0, "text_en": "No. The thing is, it is a MSME platform, so we supply A&NS and Tata make also.", "text_native": "No. The thing is, it is a MSME platform, so we supply A&NS and Tata make also." }, { "ucid": "21112178962464051", "idx": 44, "speaker": "customer", "start_s": 152.0, "end_s": 155.0, "text_en": "But that's what I'm saying. So is it a separate private entity owned by JSW, is it?", "text_native": "But that's what I'm saying. So is it a separate private entity owned by JSW, is it?" }, { "ucid": "21112178962464051", "idx": 45, "speaker": "agent", "start_s": 155.0, "end_s": 158.0, "text_en": "Yes. We come under group itself but we are a separate entity.", "text_native": "Yes. We come under group itself but we are a separate entity." }, { "ucid": "21112178962464051", "idx": 46, "speaker": "customer", "start_s": 158.5, "end_s": 159.8, "text_en": "Okay. Okay. And who's the owner?", "text_native": "Okay. Okay. And who's the owner?" }, { "ucid": "21112178962464051", "idx": 47, "speaker": "agent", "start_s": 200.3, "end_s": 201.0, "text_en": "Parth Jindal.", "text_native": "Parth Jindal." }, { "ucid": "21112178962464051", "idx": 48, "speaker": "customer", "start_s": 201.5, "end_s": 203.0, "text_en": "Okay. So it's from Jindal family only.", "text_native": "Okay. So it's from Jindal family only." }, { "ucid": "21112178962464051", "idx": 49, "speaker": "agent", "start_s": 203.2, "end_s": 203.7, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178962464051", "idx": 50, "speaker": "customer", "start_s": 204.0, "end_s": 205.2, "text_en": "Okay. So ma'am, your good name please?", "text_native": "Okay. So ma'am, your good name please?" }, { "ucid": "21112178962464051", "idx": 51, "speaker": "agent", "start_s": 205.5, "end_s": 206.8, "text_en": "Anupreeti Mahadik.", "text_native": "Anupreeti Mahadik." }, { "ucid": "21112178962464051", "idx": 52, "speaker": "customer", "start_s": 207.1, "end_s": 208.0, "text_en": "Anupreeti Mahadik?", "text_native": "Anupreeti Mahadik?" }, { "ucid": "21112178962464051", "idx": 53, "speaker": "agent", "start_s": 208.2, "end_s": 208.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178962464051", "idx": 54, "speaker": "customer", "start_s": 208.8, "end_s": 209.8, "text_en": "Are you Marathi?", "text_native": "मराठी है तुम्ही?" }, { "ucid": "21112178962464051", "idx": 55, "speaker": "agent", "start_s": 210.0, "end_s": 211.2, "text_en": "Yes, yes. I am Marathi.", "text_native": "हो हो. मराठीच आहे." }, { "ucid": "21112178962464051", "idx": 56, "speaker": "customer", "start_s": 211.5, "end_s": 213.5, "text_en": "Is this number yours then? The one with 580", "text_native": "हा नंबर तुमचाच आहे का मग? 580 ला" }, { "ucid": "21112178962464051", "idx": 57, "speaker": "agent", "start_s": 213.5, "end_s": 216.8, "text_en": "No no sir, this is system generated, sir. I will give you mine, this one ends in 5254, right?", "text_native": "नाही नाही सर, हा सिस्टम जनरेटेड आहे सर. मी तुम्हाला माझा, मी तुम्हाला हे 5254 आहे ना एन्ड मध्ये?" }, { "ucid": "21112178962464051", "idx": 58, "speaker": "customer", "start_s": 217.0, "end_s": 217.5, "text_en": "Yes yes yes.", "text_native": "हो हो हो." }, { "ucid": "21112178962464051", "idx": 59, "speaker": "agent", "start_s": 217.5, "end_s": 219.0, "text_en": "I will send a 'hi' to that.", "text_native": "त्याला मी हाय पाठवते." }, { "ucid": "21112178962464051", "idx": 60, "speaker": "customer", "start_s": 219.8, "end_s": 221.8, "text_en": "WhatsApp me. Then I will tell you, okay?", "text_native": "मला WhatsApp करा. मग सांगतो तुम्हाला, ठीक आहे?" }, { "ucid": "21112178962464051", "idx": 61, "speaker": "agent", "start_s": 222.0, "end_s": 222.8, "text_en": "Will do, will do.", "text_native": "चालेल, चालेल." }, { "ucid": "21112178962464051", "idx": 62, "speaker": "customer", "start_s": 223.0, "end_s": 223.6, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178962464051", "idx": 63, "speaker": "agent", "start_s": 223.8, "end_s": 224.8, "text_en": "You and we how...", "text_native": "तुम्ही आणि आपण कसं" } ], "steps": [ { "ucid": "21112178962464051", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Uh sir, this is Anupreeti from JSW One.", "comment": "The agent identified herself and the company but failed to ask for permission to speak." }, { "ucid": "21112178962464051", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Uh I wanted to inquire whether you are having any requirement in Galvanized sheet.", "comment": "The agent did not lead with a supply or price hook, instead moving directly to requirement gathering." }, { "ucid": "21112178962464051", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "AGENT: And sir, are you in trading or in manufacturing?", "comment": "The agent only asked one of the six discovery questions; all other information was volunteered by the customer." }, { "ucid": "21112178962464051", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: HR sheets, we are like we are very competitive in HR.", "comment": "The agent only mentioned one USP, not the required 2-3, and it was a weak, generic statement." }, { "ucid": "21112178962464051", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: May I know what dimensions are you looking for?", "comment": "The agent started qualification by asking for dimensions but failed to capture quantity, location, or required-by date." }, { "ucid": "21112178962464051", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: I will send a 'hi' to that.", "comment": "The call ended with a vague agreement to connect on WhatsApp, not a committed next step like a quote or a scheduled callback." } ], "objections": [ { "ucid": "21112178962464051", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "CUSTOMER: at present I'm dealing with Tata.", "response": "AGENT: Okay, got it sir." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }