Call 21112178962431691 2026-09-17 · dhruv · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on both sides, especially the customer's, which slightly impacts clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +4/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, moving directly from the introduction to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was terminated by the customer before any could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So were you looking for any requirement in sheet material etc. right now?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer ('Vijay Sagar Engineering Works') had a requirement for sheet material. The customer stated they had no current need. The call ended quickly without any discovery or a firm next step being established.
Coaching
Remember to ask for permission to speak and then use the supply hook to create interest before asking if the customer has a requirement, as this will help you engage them for longer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook to create interest, moving directly from the introduction to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was terminated by the customer before any could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the customer stated no immediate need. |
| SL5 Qualify | 2 | pass | – | 2.0 | So were you looking for any requirement in sheet material etc. right now? The agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything, then please... The call ended without a committed next step; the agent's closing statement was a vague, unfinished sentence. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 10.5s | 5.0s | 36.5s | 2.5s | 234.3 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.3s
Hello.
customer
2.0s
Yes?
हां जी?
agent
3.0s
Vijay Sagar Engineering Works?
customer
4.9s
Huh? Yes.
हां? Yes.
agent
5.7s
Sagar ji, I was calling from JSW One MSME.
Sagar ji, main baat kar raha tha JSW One MSME se.
customer
8.2s
From where?
कहां से?
agent
8.9s
JSW One MSME, Jindal Steel Works Mumbai.
customer
11.3s
Okay.
agent
13.0s
So were you looking for any requirement in sheet material etc. right now?
तो कुछ requirement में देख रहे थे अभी sheet material वगेरा में?
customer
15.8s
No, there's nothing for now.
नहीं, अभी फिलहाल कुछ नहीं है।
agent
17.5s
If there's anything, then please...
कुछ रहता है तो please...
customer
18.6s
Okay, okay, okay.
agent
19.8s
Thank you.