{
  "ucid": "21112178962431691",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:21:56",
  "end_time": "2026-09-17 11:22:48",
  "duration_sec": 52,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA50443dc93f1e800b0aba4a0a682cb790.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1638,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962431691__DIA50443dc93f1e800b0aba4a0a682cb790.mp3",
  "audio_bytes": 90504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.168,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Vijay Sagar Engineering Works?\n[5s] CUSTOMER: Huh? Yes.   (हां? Yes.)\n[6s] AGENT: Sagar ji, I was calling from JSW One MSME.   (Sagar ji, main baat kar raha tha JSW One MSME se.)\n[8s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: JSW One MSME, Jindal Steel Works Mumbai.\n[11s] CUSTOMER: Okay.\n[13s] AGENT: So were you looking for any requirement in sheet material etc. right now?   (तो कुछ requirement में देख रहे थे अभी sheet material वगेरा में?)\n[16s] CUSTOMER: No, there's nothing for now.   (नहीं, अभी फिलहाल कुछ नहीं है।)\n[18s] AGENT: If there's anything, then please...   (कुछ रहता है तो please...)\n[19s] CUSTOMER: Okay, okay, okay.\n[20s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on both sides, especially the customer's, which slightly impacts clarity.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to ask for permission to speak and then use the supply hook to create interest before asking if the customer has a requirement, as this will help you engage them for longer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then immediately asked if the customer ('Vijay Sagar Engineering Works') had a requirement for sheet material. The customer stated they had no current need. The call ended quickly without any discovery or a firm next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook to create interest, moving directly from the introduction to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call was terminated by the customer before any could be attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted and the customer stated no immediate need.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So were you looking for any requirement in sheet material etc. right now?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there's anything, then please...\", \"comment\": \"The call ended without a committed next step; the agent's closing statement was a vague, unfinished sentence.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to ask for permission to speak and then use the supply hook to create interest before asking if the customer has a requirement, as this will help you engage them for longer.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then immediately asked if the customer ('Vijay Sagar Engineering Works') had a requirement for sheet material. The customer stated they had no current need. The call ended quickly without any discovery or a firm next step being established.\"}",
  "error": null,
  "latency_ms": 19903,
  "input_tokens": 2812,
  "output_tokens": 710,
  "created_at": "2026-09-25 12:05:49",
  "sentiment": "neutral",
  "sentiment_score": 0.006,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.677,
  "agent_talk_sec": 10.5,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 36.5,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 234.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 41,
  "words_customer": 15,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178962431691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.05,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178962431691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.67,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178962431691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.96,
      "end_s": 2.34,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178962431691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.96,
      "end_s": 4.56,
      "text_en": "Vijay Sagar Engineering Works?",
      "text_native": "Vijay Sagar Engineering Works?"
    },
    {
      "ucid": "21112178962431691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.86,
      "end_s": 5.5,
      "text_en": "Huh? Yes.",
      "text_native": "हां? Yes."
    },
    {
      "ucid": "21112178962431691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 8.0,
      "text_en": "Sagar ji, I was calling from JSW One MSME.",
      "text_native": "Sagar ji, main baat kar raha tha JSW One MSME se."
    },
    {
      "ucid": "21112178962431691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.24,
      "end_s": 8.74,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178962431691",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.94,
      "end_s": 11.24,
      "text_en": "JSW One MSME, Jindal Steel Works Mumbai.",
      "text_native": "JSW One MSME, Jindal Steel Works Mumbai."
    },
    {
      "ucid": "21112178962431691",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.3,
      "end_s": 12.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178962431691",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 15.54,
      "text_en": "So were you looking for any requirement in sheet material etc. right now?",
      "text_native": "तो कुछ requirement में देख रहे थे अभी sheet material वगेरा में?"
    },
    {
      "ucid": "21112178962431691",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 17.24,
      "text_en": "No, there's nothing for now.",
      "text_native": "नहीं, अभी फिलहाल कुछ नहीं है।"
    },
    {
      "ucid": "21112178962431691",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.54,
      "end_s": 18.54,
      "text_en": "If there's anything, then please...",
      "text_native": "कुछ रहता है तो please..."
    },
    {
      "ucid": "21112178962431691",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.6,
      "end_s": 19.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178962431691",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.2,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178962431691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178962431691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook to create interest, moving directly from the introduction to asking for a requirement."
    },
    {
      "ucid": "21112178962431691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call was terminated by the customer before any could be attempted."
    },
    {
      "ucid": "21112178962431691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted and the customer stated no immediate need."
    },
    {
      "ucid": "21112178962431691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So were you looking for any requirement in sheet material etc. right now?",
      "comment": "The agent successfully asked if a current requirement existed, which is the primary goal of this step."
    },
    {
      "ucid": "21112178962431691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there's anything, then please...",
      "comment": "The call ended without a committed next step; the agent's closing statement was a vague, unfinished sentence."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}