Call 21112178962423071 2026-09-17 · Jeevan Jeejo · 4:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 38 turns, clean transcript (3% inaudible) | English | 38 | supply_led (campaign_name:medium) |
Audio: clear: The call begins in Tamil but the main business discussion is conducted in English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +30/−24
from 61 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a qualifying question after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call was derailed by a customer complaint before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So, I was calling to ask if you have any requirement at the moment, ma'am.
Closure with next step
how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportun
Summary
The customer, a manufacturer, immediately raised a complaint about a slow response to a previous inquiry. The agent acknowledged the issue and, despite not being able to follow the pitch structure, managed to secure a next step. The customer confirmed no current requirement but agreed to take the agent's personal contact details to be passed to their procurement manager for future inquiries.
Coaching
When a customer raises a past service issue, acknowledge it and pivot to a next step you personally own, rather than explaining internal problems.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to a qualifying question after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was derailed by a customer complaint before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no relevant USPs were pitched; the agent only clarified the business model. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, I was calling to ask if you have any requirement at the moment, ma'am. Agent successfully asked if a current requirement exists and received a clear 'no'. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order Agent successfully recovered the call to establish a clear next step of sharing contact details for a future opportunity. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | By the time he responded and all that, okay, we had already finished our we finished our entire order itself. |
how about I just share you my personal message... so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.431 | 54.0s | 71.2s | 152.8s | 12.0s | 355.6 | 0 | 19 | 19 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
agent
6.1s
Uh hello, is this Vanja Steels Private Limited, ma'am?
Uh hello, idhu Vanja Steels Private Limited ah, ma'am?
customer
8.8s
Tell me.
Sollunga pa.
agent
10.0s
Ma'am, this is Jeevan speaking from the JSW One platform. You have registered here, right, under the name Vanja Steels Private Limited, for JSW steels.
Ma'am, idhu Jeevan pesuren JSW One platform la irundhu. Neenga inga register pannirukeenga la, Vanja Steels Private Limited perla, JSW steels kaga.
customer
15.0s
Yes, yes.
Aama aama.
agent
16.4s
So, I was calling to ask if you have any requirement at the moment, ma'am.
Appo ipothaiku edhavadhu requirement iruka nu kekaradhukaga ma'am.
customer
18.5s
No Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself.
Nahi Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself.
agent
32.0s
Okay.
customer
32.3s
Okay.
agent
33.3s
Uh but to to make a point clear, yes, as a marketplace B2B commerce platform, we do supplies from the different brands. But also if you mention that you need JSW make, then we give it directly from our JSW plant itself.
customer
40.8s
With a That is what from day one I have only asked for in every inquiry I have asked only for JSW material. That's why I'm coming to JSW One. Okay. So the only thing is I know people in Chennai, okay, where I know I can go directly to them and buy. You don't have to do that service to me, right?
agent
50.0s
Okay, yeah.
customer
50.8s
If I wanted JSW and any inquiry which I sent to JSW, it's only for JSW.
agent
53.5s
Understood.
customer
54.4s
At least somebody would have come forward to check with me but then the when the inquiry goes, when reminders go, nobody is replying, then after one or two days or three days, maybe the reply is coming, they're saying I you still open with the inquiry. Then it's too late for me to also respond, you know.
agent
64.5s
I understand, I understand. I think that's because ma'am, that's because ma'am, you know, for a couple of months or I can say a couple of years, what happens is in the salesforce, once when the sales team sees that the customer is from South India region, they don't literally, you know, take a call because they say there is language barrier, this, that, blah blah, some stuff they say. So yeah.
customer
76.5s
I can speak Hindi very well.
agent
78.1s
Okay.
customer
78.8s
Yeah.
agent
79.5s
Yeah.
customer
80.0s
So yeah, I can speak Hindi. So I'm from North India. Okay, but currently I'm in South India now, but I can speak Tamil, I can speak in Hindi, I can speak English. So it's not an issue. But at least somebody could touch, no? It's not a problem on the language is never a barrier, okay? It's only the approach.
agent
89.8s
Okay, that'd be great.
customer
90.6s
Yeah.
agent
91.4s
Got it, got it, ma'am. So but this is the first time that I'm
customer
93.3s
Right now I don't have any open inquiry for raw material. Okay. The day I have, I will again put it through Sapan.
agent
97.2s
Okay.
agent
97.8s
Uh yeah, ma'am. But in case I would suggest how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call.
customer
105.5s
Like definitely we can do that. Okay, you can share me your you share me your card, okay, through WhatsApp on this same number. I'll forward it to Lawrence who is handling all raw material operations currently. Okay. So once he views and in case if there is an inquiry next for any other order, he will probably contact.
agent
116.0s
Got it.
customer
116.4s
Okay. For small orders we don't go, only for the bulk requirement I normally approach.
agent
119.5s
Okay. Yeah, that that's the thing ma'am. We also have a minimum order of quantity of five metric tons, so yeah.
customer
122.8s
Yes.
agent
123.8s
So I'm currently sending you a message in your this WhatsApp number. You can forward it to your team and then you can ask them to get in touch with me for your next order. I can help you out with that.
customer
130.3s
Done. Okay.
agent
131.2s
Perfect. Sounds great. Thank you so much, ma'am. Have a great day.
customer
133.8s
Done, done.
agent
135.0s
Yeah.
customer
136.0s
[inaudible]