{ "ucid": "21112178962423071", "call_date": "2026-09-17", "start_time": "2026-09-17 11:20:30", "end_time": "2026-09-17 11:25:08", "duration_sec": 278, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd27d7be9e8a253eef4e78ea4b32a8e70.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1640, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962423071__DIAd27d7be9e8a253eef4e78ea4b32a8e70.mp3", "audio_bytes": 753192, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 251.064, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Uh hello, is this Vanja Steels Private Limited, ma'am? (Uh hello, idhu Vanja Steels Private Limited ah, ma'am?)\n[9s] CUSTOMER: Tell me. (Sollunga pa.)\n[10s] AGENT: Ma'am, this is Jeevan speaking from the JSW One platform. You have registered here, right, under the name Vanja Steels Private Limited, for JSW steels. (Ma'am, idhu Jeevan pesuren JSW One platform la irundhu. Neenga inga register pannirukeenga la, Vanja Steels Private Limited perla, JSW steels kaga.)\n[15s] CUSTOMER: Yes, yes. (Aama aama.)\n[16s] AGENT: So, I was calling to ask if you have any requirement at the moment, ma'am. (Appo ipothaiku edhavadhu requirement iruka nu kekaradhukaga ma'am.)\n[18s] CUSTOMER: No Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself. (Nahi Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself.)\n[32s] AGENT: Okay.\n[32s] CUSTOMER: Okay.\n[33s] AGENT: Uh but to to make a point clear, yes, as a marketplace B2B commerce platform, we do supplies from the different brands. But also if you mention that you need JSW make, then we give it directly from our JSW plant itself.\n[41s] CUSTOMER: With a That is what from day one I have only asked for in every inquiry I have asked only for JSW material. That's why I'm coming to JSW One. Okay. So the only thing is I know people in Chennai, okay, where I know I can go directly to them and buy. You don't have to do that service to me, right?\n[50s] AGENT: Okay, yeah.\n[51s] CUSTOMER: If I wanted JSW and any inquiry which I sent to JSW, it's only for JSW.\n[54s] AGENT: Understood.\n[54s] CUSTOMER: At least somebody would have come forward to check with me but then the when the inquiry goes, when reminders go, nobody is replying, then after one or two days or three days, maybe the reply is coming, they're saying I you still open with the inquiry. Then it's too late for me to also respond, you know.\n[64s] AGENT: I understand, I understand. I think that's because ma'am, that's because ma'am, you know, for a couple of months or I can say a couple of years, what happens is in the salesforce, once when the sales team sees that the customer is from South India region, they don't literally, you know, take a call because they say there is language barrier, this, that, blah blah, some stuff they say. So yeah.\n[76s] CUSTOMER: I can speak Hindi very well.\n[78s] AGENT: Okay.\n[79s] CUSTOMER: Yeah.\n[80s] AGENT: Yeah.\n[80s] CUSTOMER: So yeah, I can speak Hindi. So I'm from North India. Okay, but currently I'm in South India now, but I can speak Tamil, I can speak in Hindi, I can speak English. So it's not an issue. But at least somebody could touch, no? It's not a problem on the language is never a barrier, okay? It's only the approach.\n[90s] AGENT: Okay, that'd be great.\n[91s] CUSTOMER: Yeah.\n[91s] AGENT: Got it, got it, ma'am. So but this is the first time that I'm\n[93s] CUSTOMER: Right now I don't have any open inquiry for raw material. Okay. The day I have, I will again put it through Sapan.\n[97s] AGENT: Okay.\n[98s] AGENT: Uh yeah, ma'am. But in case I would suggest how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call.\n[106s] CUSTOMER: Like definitely we can do that. Okay, you can share me your you share me your card, okay, through WhatsApp on this same number. I'll forward it to Lawrence who is handling all raw material operations currently. Okay. So once he views and in case if there is an inquiry next for any other order, he will probably contact.\n[116s] AGENT: Got it.\n[116s] CUSTOMER: Okay. For small orders we don't go, only for the bulk requirement I normally approach.\n[120s] AGENT: Okay. Yeah, that that's the thing ma'am. We also have a minimum order of quantity of five metric tons, so yeah.\n[123s] CUSTOMER: Yes.\n[124s] AGENT: So I'm currently sending you a message in your this WhatsApp number. You can forward it to your team and then you can ask them to get in touch with me for your next order. I can help you out with that.\n[130s] CUSTOMER: Done. Okay.\n[131s] AGENT: Perfect. Sounds great. Thank you so much, ma'am. Have a great day.\n[134s] CUSTOMER: Done, done.\n[135s] AGENT: Yeah.\n[136s] CUSTOMER: [inaudible]", "language": "English", "languages": "[\"Tamil\", \"English\", \"Hindi\"]", "turn_count": 38, "connected": 1, "audio_notes": "clear: The call begins in Tamil but the main business discussion is conducted in English.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "38 turns, clean transcript (3% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "When a customer raises a past service issue, acknowledge it and pivot to a next step you personally own, rather than explaining internal problems.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer, immediately raised a complaint about a slow response to a previous inquiry. The agent acknowledged the issue and, despite not being able to follow the pitch structure, managed to secure a next step. The customer confirmed no current requirement but agreed to take the agent's personal contact details to be passed to their procurement manager for future inquiries.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to a qualifying question after the introduction.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead asking directly for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call was derailed by a customer complaint before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, so no relevant USPs were pitched; the agent only clarified the business model.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, I was calling to ask if you have any requirement at the moment, ma'am.\", \"comment\": \"Agent successfully asked if a current requirement exists and received a clear 'no'.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order\", \"comment\": \"Agent successfully recovered the call to establish a clear next step of sharing contact details for a future opportunity.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a past service issue, acknowledge it and pivot to a next step you personally own, rather than explaining internal problems.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"By the time he responded and all that, okay, we had already finished our we finished our entire order itself.\", \"response\": \"how about I just share you my personal message... so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call.\"}], \"call_summary\": \"The customer, a manufacturer, immediately raised a complaint about a slow response to a previous inquiry. The agent acknowledged the issue and, despite not being able to follow the pitch structure, managed to secure a next step. The customer confirmed no current requirement but agreed to take the agent's personal contact details to be passed to their procurement manager for future inquiries.\"}", "error": null, "latency_ms": 45944, "input_tokens": 4053, "output_tokens": 843, "created_at": "2026-09-25 12:06:21", "sentiment": "neutral", "sentiment_score": -0.039, "sentiment_confidence": "high", "pos": 30, "neg": 24, "lex_hits": 61, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.431, "agent_talk_sec": 54.0, "customer_talk_sec": 71.2, "dead_air_sec": 152.8, "longest_monologue_sec": 12.0, "agent_wpm": 355.6, "interruptions": 0, "agent_turns": 19, "customer_turns": 19, "discovery_qs": 1, "words_agent": 320, "words_customer": 393, "monologue_heavy": 0, "turns": [ { "ucid": "21112178962423071", "idx": 0, "speaker": "customer", "start_s": 5.07, "end_s": 5.47, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178962423071", "idx": 1, "speaker": "agent", "start_s": 6.11, "end_s": 8.4, "text_en": "Uh hello, is this Vanja Steels Private Limited, ma'am?", "text_native": "Uh hello, idhu Vanja Steels Private Limited ah, ma'am?" }, { "ucid": "21112178962423071", "idx": 2, "speaker": "customer", "start_s": 8.78, "end_s": 9.5, "text_en": "Tell me.", "text_native": "Sollunga pa." }, { "ucid": "21112178962423071", "idx": 3, "speaker": "agent", "start_s": 10.0, "end_s": 15.0, "text_en": "Ma'am, this is Jeevan speaking from the JSW One platform. You have registered here, right, under the name Vanja Steels Private Limited, for JSW steels.", "text_native": "Ma'am, idhu Jeevan pesuren JSW One platform la irundhu. Neenga inga register pannirukeenga la, Vanja Steels Private Limited perla, JSW steels kaga." }, { "ucid": "21112178962423071", "idx": 4, "speaker": "customer", "start_s": 15.0, "end_s": 15.9, "text_en": "Yes, yes.", "text_native": "Aama aama." }, { "ucid": "21112178962423071", "idx": 5, "speaker": "agent", "start_s": 16.4, "end_s": 18.5, "text_en": "So, I was calling to ask if you have any requirement at the moment, ma'am.", "text_native": "Appo ipothaiku edhavadhu requirement iruka nu kekaradhukaga ma'am." }, { "ucid": "21112178962423071", "idx": 6, "speaker": "customer", "start_s": 18.5, "end_s": 32.0, "text_en": "No Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself.", "text_native": "Nahi Jeevan, requirement was there, but I came to understand that you it's just a platform where you people arrange material not from JSW, from other vendors. Okay. So the delay which is there in arranging material, I don't have that kind of time, Jeevan. Okay. I recently spoke to Sapan also. Sapan Parikh. Okay, for one inquiry. By the time he responded and all that, okay, we had already finished our we finished our entire order itself." }, { "ucid": "21112178962423071", "idx": 7, "speaker": "agent", "start_s": 32.0, "end_s": 32.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962423071", "idx": 8, "speaker": "customer", "start_s": 32.3, "end_s": 32.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962423071", "idx": 9, "speaker": "agent", "start_s": 33.3, "end_s": 40.8, "text_en": "Uh but to to make a point clear, yes, as a marketplace B2B commerce platform, we do supplies from the different brands. But also if you mention that you need JSW make, then we give it directly from our JSW plant itself.", "text_native": "Uh but to to make a point clear, yes, as a marketplace B2B commerce platform, we do supplies from the different brands. But also if you mention that you need JSW make, then we give it directly from our JSW plant itself." }, { "ucid": "21112178962423071", "idx": 10, "speaker": "customer", "start_s": 40.8, "end_s": 50.0, "text_en": "With a That is what from day one I have only asked for in every inquiry I have asked only for JSW material. That's why I'm coming to JSW One. Okay. So the only thing is I know people in Chennai, okay, where I know I can go directly to them and buy. You don't have to do that service to me, right?", "text_native": "With a That is what from day one I have only asked for in every inquiry I have asked only for JSW material. That's why I'm coming to JSW One. Okay. So the only thing is I know people in Chennai, okay, where I know I can go directly to them and buy. You don't have to do that service to me, right?" }, { "ucid": "21112178962423071", "idx": 11, "speaker": "agent", "start_s": 50.0, "end_s": 50.6, "text_en": "Okay, yeah.", "text_native": "Okay, yeah." }, { "ucid": "21112178962423071", "idx": 12, "speaker": "customer", "start_s": 50.8, "end_s": 53.5, "text_en": "If I wanted JSW and any inquiry which I sent to JSW, it's only for JSW.", "text_native": "If I wanted JSW and any inquiry which I sent to JSW, it's only for JSW." }, { "ucid": "21112178962423071", "idx": 13, "speaker": "agent", "start_s": 53.5, "end_s": 54.1, "text_en": "Understood.", "text_native": "Understood." }, { "ucid": "21112178962423071", "idx": 14, "speaker": "customer", "start_s": 54.4, "end_s": 64.5, "text_en": "At least somebody would have come forward to check with me but then the when the inquiry goes, when reminders go, nobody is replying, then after one or two days or three days, maybe the reply is coming, they're saying I you still open with the inquiry. Then it's too late for me to also respond, you know.", "text_native": "At least somebody would have come forward to check with me but then the when the inquiry goes, when reminders go, nobody is replying, then after one or two days or three days, maybe the reply is coming, they're saying I you still open with the inquiry. Then it's too late for me to also respond, you know." }, { "ucid": "21112178962423071", "idx": 15, "speaker": "agent", "start_s": 64.5, "end_s": 76.5, "text_en": "I understand, I understand. I think that's because ma'am, that's because ma'am, you know, for a couple of months or I can say a couple of years, what happens is in the salesforce, once when the sales team sees that the customer is from South India region, they don't literally, you know, take a call because they say there is language barrier, this, that, blah blah, some stuff they say. So yeah.", "text_native": "I understand, I understand. I think that's because ma'am, that's because ma'am, you know, for a couple of months or I can say a couple of years, what happens is in the salesforce, once when the sales team sees that the customer is from South India region, they don't literally, you know, take a call because they say there is language barrier, this, that, blah blah, some stuff they say. So yeah." }, { "ucid": "21112178962423071", "idx": 16, "speaker": "customer", "start_s": 76.5, "end_s": 77.8, "text_en": "I can speak Hindi very well.", "text_native": "I can speak Hindi very well." }, { "ucid": "21112178962423071", "idx": 17, "speaker": "agent", "start_s": 78.1, "end_s": 78.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962423071", "idx": 18, "speaker": "customer", "start_s": 78.8, "end_s": 79.1, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178962423071", "idx": 19, "speaker": "agent", "start_s": 79.5, "end_s": 79.8, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178962423071", "idx": 20, "speaker": "customer", "start_s": 80.0, "end_s": 89.8, "text_en": "So yeah, I can speak Hindi. So I'm from North India. Okay, but currently I'm in South India now, but I can speak Tamil, I can speak in Hindi, I can speak English. So it's not an issue. But at least somebody could touch, no? It's not a problem on the language is never a barrier, okay? It's only the approach.", "text_native": "So yeah, I can speak Hindi. So I'm from North India. Okay, but currently I'm in South India now, but I can speak Tamil, I can speak in Hindi, I can speak English. So it's not an issue. But at least somebody could touch, no? It's not a problem on the language is never a barrier, okay? It's only the approach." }, { "ucid": "21112178962423071", "idx": 21, "speaker": "agent", "start_s": 89.8, "end_s": 90.6, "text_en": "Okay, that'd be great.", "text_native": "Okay, that'd be great." }, { "ucid": "21112178962423071", "idx": 22, "speaker": "customer", "start_s": 90.6, "end_s": 91.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178962423071", "idx": 23, "speaker": "agent", "start_s": 91.4, "end_s": 93.0, "text_en": "Got it, got it, ma'am. So but this is the first time that I'm", "text_native": "Got it, got it, ma'am. So but this is the first time that I'm" }, { "ucid": "21112178962423071", "idx": 24, "speaker": "customer", "start_s": 93.3, "end_s": 97.2, "text_en": "Right now I don't have any open inquiry for raw material. Okay. The day I have, I will again put it through Sapan.", "text_native": "Right now I don't have any open inquiry for raw material. Okay. The day I have, I will again put it through Sapan." }, { "ucid": "21112178962423071", "idx": 25, "speaker": "agent", "start_s": 97.2, "end_s": 97.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962423071", "idx": 26, "speaker": "agent", "start_s": 97.8, "end_s": 105.5, "text_en": "Uh yeah, ma'am. But in case I would suggest how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call.", "text_native": "Uh yeah, ma'am. But in case I would suggest how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call." }, { "ucid": "21112178962423071", "idx": 27, "speaker": "customer", "start_s": 105.5, "end_s": 116.0, "text_en": "Like definitely we can do that. Okay, you can share me your you share me your card, okay, through WhatsApp on this same number. I'll forward it to Lawrence who is handling all raw material operations currently. Okay. So once he views and in case if there is an inquiry next for any other order, he will probably contact.", "text_native": "Like definitely we can do that. Okay, you can share me your you share me your card, okay, through WhatsApp on this same number. I'll forward it to Lawrence who is handling all raw material operations currently. Okay. So once he views and in case if there is an inquiry next for any other order, he will probably contact." }, { "ucid": "21112178962423071", "idx": 28, "speaker": "agent", "start_s": 116.0, "end_s": 116.4, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "21112178962423071", "idx": 29, "speaker": "customer", "start_s": 116.4, "end_s": 119.5, "text_en": "Okay. For small orders we don't go, only for the bulk requirement I normally approach.", "text_native": "Okay. For small orders we don't go, only for the bulk requirement I normally approach." }, { "ucid": "21112178962423071", "idx": 30, "speaker": "agent", "start_s": 119.5, "end_s": 122.8, "text_en": "Okay. Yeah, that that's the thing ma'am. We also have a minimum order of quantity of five metric tons, so yeah.", "text_native": "Okay. Yeah, that that's the thing ma'am. We also have a minimum order of quantity of five metric tons, so yeah." }, { "ucid": "21112178962423071", "idx": 31, "speaker": "customer", "start_s": 122.8, "end_s": 123.3, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178962423071", "idx": 32, "speaker": "agent", "start_s": 123.8, "end_s": 130.0, "text_en": "So I'm currently sending you a message in your this WhatsApp number. You can forward it to your team and then you can ask them to get in touch with me for your next order. I can help you out with that.", "text_native": "So I'm currently sending you a message in your this WhatsApp number. You can forward it to your team and then you can ask them to get in touch with me for your next order. I can help you out with that." }, { "ucid": "21112178962423071", "idx": 33, "speaker": "customer", "start_s": 130.3, "end_s": 131.0, "text_en": "Done. Okay.", "text_native": "Done. Okay." }, { "ucid": "21112178962423071", "idx": 34, "speaker": "agent", "start_s": 131.2, "end_s": 133.5, "text_en": "Perfect. Sounds great. Thank you so much, ma'am. Have a great day.", "text_native": "Perfect. Sounds great. Thank you so much, ma'am. Have a great day." }, { "ucid": "21112178962423071", "idx": 35, "speaker": "customer", "start_s": 133.8, "end_s": 134.5, "text_en": "Done, done.", "text_native": "Done, done." }, { "ucid": "21112178962423071", "idx": 36, "speaker": "agent", "start_s": 135.0, "end_s": 135.3, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178962423071", "idx": 37, "speaker": "customer", "start_s": 136.0, "end_s": 138.0, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178962423071", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak, jumping directly to a qualifying question after the introduction." }, { "ucid": "21112178962423071", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a supply or price hook, instead asking directly for requirements." }, { "ucid": "21112178962423071", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Call was derailed by a customer complaint before any discovery questions could be asked." }, { "ucid": "21112178962423071", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was conducted, so no relevant USPs were pitched; the agent only clarified the business model." }, { "ucid": "21112178962423071", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So, I was calling to ask if you have any requirement at the moment, ma'am.", "comment": "Agent successfully asked if a current requirement exists and received a clear 'no'." }, { "ucid": "21112178962423071", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "how about I just share you my personal message, I mean personal number and text you through that so that next time you just kindly give me an opportunity to, you know, help you out with the order", "comment": "Agent successfully recovered the call to establish a clear next step of sharing contact details for a future opportunity." } ], "objections": [ { "ucid": "21112178962423071", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "By the time he responded and all that, okay, we had already finished our we finished our entire order itself.", "response": "how about I just share you my personal message... so that next time you just kindly give me an opportunity to, you know, help you out with the order and then you can take your call." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }