Call 21112178962420632 2026-09-17 · sudeeps · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it Post October;
we committed to no date
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +2/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead stating a generic follow-up reason.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement patterns.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Just wanted to understand, do you have any requirement for CR, GP right now?
Summary
The agent contacted a registered lead to follow up on steel procurement. The agent immediately asked for a requirement, which the customer did not have at the moment. The customer indicated a need might arise 'post October', and the call ended without any discovery or a firm next step.
Coaching
You must open with a value proposition (the hook) and ask discovery questions to understand the customer's business *before* asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello? Aniket ji good morning, Sudip here from JSW One MSME. Agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I was following up regarding your steel procurement. Agent did not provide a supply or price hook, instead stating a generic follow-up reason. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement patterns. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to understand, do you have any requirement for CR, GP right now? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Post October. ठीक है, चलो. Agent acknowledged the customer's timeline but did not set a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.749 heavy | 13.4s | 4.5s | 36.1s | 4.0s | 273.1 | 0 | 9 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.3s
Hello?
हॅलो?
customer
1.9s
Aniket?
अनिकेत?
agent
2.9s
Hello?
हॅलो?
agent
3.4s
Aniket ji good morning, Sudip here from JSW One MSME.
customer
6.4s
Yes, tell me.
हां बोलिए।
agent
7.0s
This your company, Moson Drytronics, was registered on the portal, right?
ये अपना कंपनी Moson Drytronics registered था ना पोर्टल पे?
agent
9.5s
I was following up regarding your steel procurement.
आपके steel procurement को लेके फॉलो अप कर रहा था।
customer
11.8s
Okay.
agent
13.0s
Just wanted to understand, do you have any requirement for CR, GP right now?
Just wanted to understand, अभी कुछ है requirement आपको CR, GP में?
customer
16.5s
No, not for now.
नहीं, अभी फिलहाल तो नहीं है।
agent
18.5s
Okay, not an issue.
agent
19.2s
By when will your requirement be live?
कब तक लाइव होगा आपका requirement?
customer
21.2s
Uh, post October.
agent
22.6s
Post October. Okay, let's go.
Post October. ठीक है, चलो।
customer
24.5s
Okay.