{
  "ucid": "21112178962420632",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:20:06",
  "end_time": "2026-09-17 11:21:00",
  "duration_sec": 54,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe50b3f88ca20fe956d6ff7348b694469.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1641,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962420632__DIAe50b3f88ca20fe956d6ff7348b694469.mp3",
  "audio_bytes": 116208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.736,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Aniket?   (अनिकेत?)\n[3s] AGENT: Hello?   (हॅलो?)\n[3s] AGENT: Aniket ji good morning, Sudip here from JSW One MSME.\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[7s] AGENT: This your company, Moson Drytronics, was registered on the portal, right?   (ये अपना कंपनी Moson Drytronics registered था ना पोर्टल पे?)\n[10s] AGENT: I was following up regarding your steel procurement.   (आपके steel procurement को लेके फॉलो अप कर रहा था।)\n[12s] CUSTOMER: Okay.\n[13s] AGENT: Just wanted to understand, do you have any requirement for CR, GP right now?   (Just wanted to understand, अभी कुछ है requirement आपको CR, GP में?)\n[16s] CUSTOMER: No, not for now.   (नहीं, अभी फिलहाल तो नहीं है।)\n[18s] AGENT: Okay, not an issue.\n[19s] AGENT: By when will your requirement be live?   (कब तक लाइव होगा आपका requirement?)\n[21s] CUSTOMER: Uh, post October.\n[23s] AGENT: Post October. Okay, let's go.   (Post October. ठीक है, चलो।)\n[24s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open with a value proposition (the hook) and ask discovery questions to understand the customer's business *before* asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "Post October",
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead to follow up on steel procurement. The agent immediately asked for a requirement, which the customer did not have at the moment. The customer indicated a need might arise 'post October', and the call ended without any discovery or a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello? Aniket ji good morning, Sudip here from JSW One MSME.\", \"comment\": \"Agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I was following up regarding your steel procurement.\", \"comment\": \"Agent did not provide a supply or price hook, instead stating a generic follow-up reason.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement patterns.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just wanted to understand, do you have any requirement for CR, GP right now?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Post October. ठीक है, चलो.\", \"comment\": \"Agent acknowledged the customer's timeline but did not set a specific, committed next step like a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open with a value proposition (the hook) and ask discovery questions to understand the customer's business *before* asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"Post October\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead to follow up on steel procurement. The agent immediately asked for a requirement, which the customer did not have at the moment. The customer indicated a need might arise 'post October', and the call ended without any discovery or a firm next step.\"}",
  "error": null,
  "latency_ms": 21138,
  "input_tokens": 2894,
  "output_tokens": 712,
  "created_at": "2026-09-25 12:06:02",
  "sentiment": "negative",
  "sentiment_score": -0.238,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.749,
  "agent_talk_sec": 13.4,
  "customer_talk_sec": 4.5,
  "dead_air_sec": 36.1,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 273.1,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 7,
  "discovery_qs": 5,
  "words_agent": 61,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178962420632",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.09,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.7,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.89,
      "end_s": 2.39,
      "text_en": "Aniket?",
      "text_native": "अनिकेत?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.89,
      "end_s": 3.29,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 6.0,
      "text_en": "Aniket ji good morning, Sudip here from JSW One MSME.",
      "text_native": "Aniket ji good morning, Sudip here from JSW One MSME."
    },
    {
      "ucid": "21112178962420632",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 6.89,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178962420632",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.5,
      "text_en": "This your company, Moson Drytronics, was registered on the portal, right?",
      "text_native": "ये अपना कंपनी Moson Drytronics registered था ना पोर्टल पे?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.0,
      "text_en": "I was following up regarding your steel procurement.",
      "text_native": "आपके steel procurement को लेके फॉलो अप कर रहा था।"
    },
    {
      "ucid": "21112178962420632",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178962420632",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 15.8,
      "text_en": "Just wanted to understand, do you have any requirement for CR, GP right now?",
      "text_native": "Just wanted to understand, अभी कुछ है requirement आपको CR, GP में?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 17.8,
      "text_en": "No, not for now.",
      "text_native": "नहीं, अभी फिलहाल तो नहीं है।"
    },
    {
      "ucid": "21112178962420632",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.2,
      "text_en": "Okay, not an issue.",
      "text_native": "Okay, not an issue."
    },
    {
      "ucid": "21112178962420632",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 20.5,
      "text_en": "By when will your requirement be live?",
      "text_native": "कब तक लाइव होगा आपका requirement?"
    },
    {
      "ucid": "21112178962420632",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.2,
      "text_en": "Uh, post October.",
      "text_native": "Uh, post October."
    },
    {
      "ucid": "21112178962420632",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 23.8,
      "text_en": "Post October. Okay, let's go.",
      "text_native": "Post October. ठीक है, चलो।"
    },
    {
      "ucid": "21112178962420632",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 24.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178962420632",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello? Aniket ji good morning, Sudip here from JSW One MSME.",
      "comment": "Agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "21112178962420632",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I was following up regarding your steel procurement.",
      "comment": "Agent did not provide a supply or price hook, instead stating a generic follow-up reason."
    },
    {
      "ucid": "21112178962420632",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement patterns."
    },
    {
      "ucid": "21112178962420632",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178962420632",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Just wanted to understand, do you have any requirement for CR, GP right now?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178962420632",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Post October. ठीक है, चलो.",
      "comment": "Agent acknowledged the customer's timeline but did not set a specific, committed next step like a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}