21112178962411511 · Call

Call 21112178962411511 2026-09-17 · Rohit Mishra · 0:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	English	12	supply_led (campaign_name:medium)

Audio: clear: There is some background noise on the customer's side, but it does not impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.53

confidence high · +0/−14 from 4 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead asking directly for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer immediately stated they had no requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Qualify

So you have any requirement right now?

Summary

The agent contacted a manufacturing company but did not follow the pitch structure. After a brief introduction, the agent immediately asked for a requirement without providing a hook. The customer stated they had no current need, and the agent ended the call politely without establishing a next step.

Coaching

You missed the opportunity to create interest by skipping the supply-led hook and asking directly for a requirement, which led to an immediate shutdown.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not provide a supply or price hook, instead asking directly for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer immediately stated they had no requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as the call did not progress to that stage.
SL5 Qualify	2	pass	–	2.0	So you have any requirement right now? Agent successfully asked if a current requirement exists.
SL6 Closure with next step	1	fail	–	0.0	The call was closed politely but without establishing any specific next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.727 heavy	12.8s	4.8s	30.4s	5.5s	243.7	0	6	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

agent

1.8s

Hello.

customer

2.8s

Yes Padma Nanda.

agent

4.0s

Yeah tell me.

agent

4.8s

Yeah hi, good morning sir. Rohit here from JSW One platforms.

customer

7.9s

Sorry?

agent

8.6s

Rohit Mishra here from JSW One platforms.

customer

11.0s

Regarding?

agent

12.0s

Uh regarding sir, uh like I saw your company Amatronics Engineering and Services Private Limited. So you have any requirement right now?

customer

17.8s

Uh currently there is no requirement.

agent

19.7s

Okay okay no problem. Happy Vishwakarma Puja sir.

customer

21.7s

Yeah.