{
  "ucid": "21112178962411511",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:18:35",
  "end_time": "2026-09-17 11:19:23",
  "duration_sec": 48,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA81c827b94bbc47f261fdd9ddf18fea32.mp3",
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  "agent_status": null,
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  "excel_row": 1643,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962411511__DIA81c827b94bbc47f261fdd9ddf18fea32.mp3",
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  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.672,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes Padma Nanda.\n[4s] AGENT: Yeah tell me.\n[5s] AGENT: Yeah hi, good morning sir. Rohit here from JSW One platforms.\n[8s] CUSTOMER: Sorry?\n[9s] AGENT: Rohit Mishra here from JSW One platforms.\n[11s] CUSTOMER: Regarding?\n[12s] AGENT: Uh regarding sir, uh like I saw your company Amatronics Engineering and Services Private Limited. So you have any requirement right now?\n[18s] CUSTOMER: Uh currently there is no requirement.\n[20s] AGENT: Okay okay no problem. Happy Vishwakarma Puja sir.\n[22s] CUSTOMER: Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the opportunity to create interest by skipping the supply-led hook and asking directly for a requirement, which led to an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing company but did not follow the pitch structure. After a brief introduction, the agent immediately asked for a requirement without providing a hook. The customer stated they had no current need, and the agent ended the call politely without establishing a next step.",
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  "error": null,
  "latency_ms": 29843,
  "input_tokens": 2726,
  "output_tokens": 639,
  "created_at": "2026-09-25 12:06:19",
  "sentiment": "negative",
  "sentiment_score": -0.525,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 14,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.727,
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  "customer_talk_sec": 4.8,
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  "longest_monologue_sec": 5.5,
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  "interruptions": 0,
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  "customer_turns": 6,
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  "words_agent": 52,
  "words_customer": 13,
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      "ucid": "21112178962411511",
      "idx": 0,
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      "start_s": 0.89,
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      "text_en": "Hello.",
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      "text_en": "Yes Padma Nanda.",
      "text_native": "Yes Padma Nanda."
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    {
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      "idx": 3,
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      "text_en": "Yeah tell me.",
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      "text_en": "Yeah hi, good morning sir. Rohit here from JSW One platforms.",
      "text_native": "Yeah hi, good morning sir. Rohit here from JSW One platforms."
    },
    {
      "ucid": "21112178962411511",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.93,
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      "text_en": "Sorry?",
      "text_native": "Sorry?"
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      "text_en": "Rohit Mishra here from JSW One platforms.",
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      "idx": 7,
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      "text_en": "Regarding?",
      "text_native": "Regarding?"
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    {
      "ucid": "21112178962411511",
      "idx": 8,
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      "text_en": "Uh regarding sir, uh like I saw your company Amatronics Engineering and Services Private Limited. So you have any requirement right now?",
      "text_native": "Uh regarding sir, uh like I saw your company Amatronics Engineering and Services Private Limited. So you have any requirement right now?"
    },
    {
      "ucid": "21112178962411511",
      "idx": 9,
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      "text_en": "Uh currently there is no requirement.",
      "text_native": "Uh currently there is no requirement."
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    {
      "ucid": "21112178962411511",
      "idx": 10,
      "speaker": "agent",
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      "text_en": "Okay okay no problem. Happy Vishwakarma Puja sir.",
      "text_native": "Okay okay no problem. Happy Vishwakarma Puja sir."
    },
    {
      "ucid": "21112178962411511",
      "idx": 11,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
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    {
      "ucid": "21112178962411511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak."
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    {
      "ucid": "21112178962411511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "comment": "Agent did not provide a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "21112178962411511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178962411511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to that stage."
    },
    {
      "ucid": "21112178962411511",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "result": "pass",
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      "questions_hit": null,
      "evidence": "So you have any requirement right now?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178962411511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed politely but without establishing any specific next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}