21112178962387711 · Call

Call 21112178962387711 2026-09-17 · Abdul Ansari · 4:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	—	full conversation 67 turns, clean transcript (0% inaudible)	Hindi	67	supply_led (campaign_name:medium)

Audio: clear: The customer's voice is slightly lower in volume than the agent's, but still clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

spec_not_available

Agent stated the system cannot process slit widths with decimal points; customer requested 116.2mm, and the agent could only offer 116mm or 117mm.

4 · Sentiment

the CUSTOMER

-0.42

confidence high · +6/−15 from 17 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask if it was a good time to talk, instead jumping directly to the reason for the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook; he opened with a direct question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Qualify The agent failed to capture all necessary details for a full quote, specifically missing the customer's location and required delivery date.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Discovery (6 Qs)

What is your end application? ... what do you manufacture? ... And which makes do you use? ... Do you take JSW's or not? ... And what quantity in tons

Summary

The agent contacted a manufacturing customer (stamping) who expressed frustration from a previous interaction. The agent successfully conducted discovery, identifying a 100-ton monthly requirement for 0.5mm CRCA coil. A 10-ton trial order was discussed, but the agent failed to pitch any value propositions or establish a firm next step with a quote, ending the call without a clear commitment.

Coaching

You did a great job with discovery, asking 5 out of 6 key questions. To turn that information into a sale, your next step is to pitch 1-2 USPs that solve the customer's specific needs before you ask for the order, and always close by confirming exactly when they will receive the quote.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sir, did you have any requirement for HR, CR? That's why I called. The agent did not ask if it was a good time to talk, instead jumping directly to the reason for the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not lead with a supply or price hook; he opened with a direct question about requirements.
SL3 Discovery (6 Qs)	2	full	5	2.0	What is your end application? ... what do you manufacture? ... And which makes do you use? ... Do you take JSW's or not? ... And what quantity in tons do you need, sir? Agent successfully asked 5 of the 6 discovery questions, missing only the question about payment terms.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs after discovery, moving directly from questions to asking for the order quantity.
SL5 Qualify	2	fail	–	0.0	The agent failed to capture all necessary details for a full quote, specifically missing the customer's location and required delivery date.
SL6 Closure with next step	1	fail	–	0.0	Okay sir, I'll give you the rate, okay? The agent did not establish a committed next step; 'I'll give you the rate' is vague and lacks an agreed-upon turnaround time.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.	No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya... Sir, you can start with 10 tons.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.567	61.3s	46.8s	138.9s	4.6s	372.9	0	34	33	21

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.1s

Hello.

हॅलो.

agent

6.1s

Hello.

हॅलो.

customer

6.9s

Yes.

हां जी.

agent

7.5s

Yeah, am I speaking with Shubham Enterprises, sir?

Yeah, शुभम इंटरप्राइजेस से बात कर रहे हैं सर?

customer

9.3s

Yes.

हां जी.

agent

9.9s

Greetings, this is Abdul speaking from JSW One, sir.

नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।

customer

12.3s

Yes.

हां जी.

agent

13.0s

Sir, did you have any requirement for HR, CR? That's why I called.

सर, कुछ रिक्वायरमेंट था क्या सर आपको HR, CR में? इसीलिए फोन किया था मैंने।

customer

15.9s

Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.

हां, माल तो देते नहीं हो, फोन करते हो बस। इंक्वायरी के ऊपर थोड़ी काम होते हैं।

agent

19.0s

No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya. You were saying you are getting the material for 66.5. It's written like that here on the system.

नहीं नहीं सर, माल देते हैं। पिछले बार I think आपकी कार्तिकेय से बात हो रही थी। आप बोल रहे थे आपको 66.5 में मिल रहा है मटेरियल। ऐसा लिखा है यहां पे सिस्टम पे।

customer

24.0s

Yes.

हां।

agent

24.8s

Do you still have a requirement at that same rate?

अभी भी वही रेट पे रिक्वायरमेंट है?

customer

26.5s

Right now sir, the rate is, I think, around 75, 76, sir.

अभी तो सर रेट I think 75, 76 का रेट चल रहा है सर अभी।

agent

29.2s

Then tell me the final rate. Is it 75 or 76?

तो मुझे फाइनल रेट बताओ ना। 75 है कि 76 है?

customer

30.9s

Sir, I will have to put the final rate on the system, sir. I will get it only after putting it in the system. What is your thickness, what is the width, you will give it to me, then I will put it on the system, sir. Then the category team will give me the rate.

सर, फाइनल रेट मुझे सिस्टम पे डालना पड़ेगा सर। सिस्टम डालने के बाद ही मिलेगा मेरेको। क्या आपका थिकनेस है, क्या विड्थ है, आप मुझे देंगे, फिर मैं सिस्टम पे डालूंगा सर। फिर कैटेगरी टीम मेरेको रेट डालेगी।

agent

36.9s

Brother, I need only one type of material, 0.5 thickness, CRCA coil.

भैया मुझे एक ही माल लगता है, 0.5 की थिकनेस वाला, CRCA coil.

customer

40.0s

CRCA coil?

agent

40.6s

Yes, yes. CR coil.

जी जी। CR coil.

customer

42.0s

And okay, what do you do? What is your end application, sir?

और अच्छा, क्या करते हैं आप? एंड एप्लीकेशन क्या है सर आपका?

agent

44.2s

Yes?

हां जी?

customer

44.9s

What is your end application? Do you do some manufacturing or are you into trading?

आपका एंड एप्लीकेशन क्या है? कुछ मैन्युफैक्चरिंग करते हैं कि ट्रेडिंग करते हैं आप?

agent

47.6s

I am an end user.

मैं एंड यूजर हूं।

customer

48.9s

You are an end user. Okay. So what, what do you manufacture? Electrical panels?

एंड यूजर हैं। अच्छा। तो क्या, क्या मैन्युफैक्चरिंग करते हैं? इलेक्ट्रिकल पैनल?

agent

51.8s

This... we do that, stamping.

ये आपका वो करते हैं, स्टैंपिंग।

customer

53.8s

Stamping. Understood.

स्टैंपिंग। समझ गया।

customer

55.6s

Yes, so you must be using CR2 material, right? CR2 IS 513.

हां, तो आपको CR2 मटेरियल चलता होगा ना? CR2 IS 513.

agent

58.0s

Yes, the one that is electrical grade.

हां, इलेक्ट्रिकल ग्रेड जो होता है।

customer

59.5s

Yes, yes, yes. Do you need it in 0.5 into 1250?

जी जी जी। 0.5 into 1250 में चाहिए?

agent

62.3s

Yes. I will tell you from the mother coil what size is needed, what size is needed.

हां जी। वो आपको मैं मदर कॉइल में से बता दूंगा कितना साइज चाहिए, क्या साइज चाहिए।

customer

65.1s

No no, it's okay. I mean length, will you take a coil or will you take, a sheet, cut to size? Will you take it in plate, in sheet?

नहीं नहीं, ठीक है। मैं लेंथ, आप कॉइल लेंगे कि लेंगे, शीट लेंगे, कट टू साइज? प्लेट में लेंगे आप, शीट में?

agent

68.9s

I will take a coil.

कॉइल लूंगा मैं।

customer

69.8s

You'll take a coil. 0.5 into 1250.

कॉइल लेंगे। 0.5 into 1250.

agent

71.5s

Yes, the sizes will be cut from the coil, right?

हां, उसके साइज कटेंगे ना कॉइल के।

customer

72.8s

Yes, yes.

जी जी।

agent

73.7s

So what will be your sizes, sir?

तो क्या साइजेस रहेंगे सर आपका?

customer

75.3s

I use 116.2.

मेरा 116.2 चलता है।

agent

77.0s

Do you basically need to slit it, slit?

स्लिट करना है क्या बेसिकली आपको, स्लिट?

customer

78.4s

Yes. It comes after slitting.

हां जी। स्लिट करके आता है।

agent

79.6s

Yes, so you will have to tell the slit size, sir. For that, only after that will I be able to give the rate, sir.

हां, तो स्लिट का साइज बताना पड़ेगा ना सर आपको। उसके लिए, उसके बाद ही ना मैं रेट दे पाऊंगा सर।

customer

82.3s

116.2.

agent

83.8s

0.5, 116.2, right? You need this much slitting.

0.5, 116.2 ना? आपका इतना चाहिए स्लिटिंग।

customer

86.6s

Yes.

हां जी।

agent

87.1s

Okay, coil. It doesn't go in points. It will either be 116 or 117 for you, sir. The system doesn't take points, fractions.

ठीक है, कॉइल। पॉइंट में नहीं जाता है। 116 जाएगा या तो 117 जाएगा सर आपको। पॉइंट में, फ्रैक्शन नहीं लेता सिस्टम में।

customer

91.2s

You make it 116.

आप 116 कर दो।

agent

92.6s

Hmm. For 116 sir, 0.5 into 116, okay?

हम्म। 116 का सर, 0.5 into 116, ठीक है?

customer

95.4s

Hmm.

हम्म।

agent

96.0s

And which makes do you use? Make, brand, which brands do you take?

और मेक कौन-कौन सा चलता है आपको? मेक, ब्रांड, कौन-कौन सा ब्रांड लेते हैं आप?

customer

98.9s

I take Uttam's material, I take Tata's.

मैं उत्तम का मटेरियल लेता हूं, टाटा का लेता हूं।

agent

101.5s

You take Tata's, you take Uttam's. Do you take JSW's or not?

टाटा का लेते हैं, उत्तम का लेते हैं। JSW का लेते हैं कि नहीं?

customer

103.6s

No, I don't take JSW's.

नहीं, JSW का नहीं लेते।

agent

105.0s

Will JSW work for you?

JSW चलेगा आपको?

customer

106.1s

Yes, it will work.

हां, चलेगा।

agent

107.0s

Okay. AMNS?

ठीक है। AMNS?

customer

108.2s

AMNS, AMNS.

agent

109.3s

Hmm?

हम्म?

agent

109.8s

You also use AMNS's material, AMNS's?

AMNS का भी मटेरियल चलता है आपको, AMNS का?

customer

111.8s

I didn't understand. Are you asking for the quantity?

मैं समझा नहीं। आप क्वांटिटी पूछ रहे हो?

agent

113.4s

No no, I am not asking for the quantity, sir. I am asking for the brand, like there is JSW, Tata, similarly there is AMNS. Do you use AMNS's material or not, that's what I'm asking, sir.

नहीं नहीं, क्वांटिटी नहीं पूछ रहा हूं सर। मैं ब्रांड पूछ रहा हूं, जैसे होता है JSW, Tata, वैसे होता है AMNS. AMNS का आपको माल चलता है कि नहीं, मैं ये पूछ रहा हूं सर।

customer

118.4s

Dude, any electrical grade will work for me. I don't care about the name...

यार, इलेक्ट्रिकल ग्रेड कोई भी चल जाएगा मुझे। मुझे नाम से...

agent

120.4s

Okay, okay. Okay sir, I'll give you the rate, okay?

ठीक है, ठीक है। ठीक है सर, मैं आपको रेट देता हूं, ठीक है?

agent

122.6s

And what quantity in tons do you need, sir?

और क्वांटिटी कितना टन चाहिए सर आपको?

customer

124.6s

I get 100 tons.

100 टन मिलता है।

agent

125.9s

Sir, you can start with 10 tons. The market is increasing right now, then I will get you a benefit in the next order, okay?

सर, आप 10 टन से स्टार्ट कर लीजिए। अभी इंक्रीजिंग मार्केट है, फिर आपको नेक्स्ट ऑर्डर में बेनिफिट दिला दूंगा, ठीक है?

customer

129.6s

Yes, that's not an issue. I understand that thing. My average monthly quantity...

हां, वो कोई इशू नहीं है। मुझे समझ है उस चीज को। मेरी एवरेज क्वांटिटी मंथली...

agent

132.1s

I will give you 100 tons in the next order, okay? In this order, I will give 10 tons.

100 टन मैं आपको अगले ऑर्डर में दूंगा, ठीक है? इस ऑर्डर में 10 टन दूंगा।

customer

134.6s

Yes yes, no problem.

हां हां, कोई प्रॉब्लम नहीं है।

agent

136.0s

Okay sir. Take 10 tons.

ठीक है सर। 10 टन लीजिए।