{
  "ucid": "21112178962387711",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:14:37",
  "end_time": "2026-09-17 11:18:44",
  "duration_sec": 247,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA61b750057ab6eaa1381a0d17985233d3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1644,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962387711__DIA61b750057ab6eaa1381a0d17985233d3.mp3",
  "audio_bytes": 703728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 234.576,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[6s] AGENT: Hello.   (हॅलो.)\n[7s] CUSTOMER: Yes.   (हां जी.)\n[8s] AGENT: Yeah, am I speaking with Shubham Enterprises, sir?   (Yeah, शुभम इंटरप्राइजेस से बात कर रहे हैं सर?)\n[9s] CUSTOMER: Yes.   (हां जी.)\n[10s] AGENT: Greetings, this is Abdul speaking from JSW One, sir.   (नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।)\n[12s] CUSTOMER: Yes.   (हां जी.)\n[13s] AGENT: Sir, did you have any requirement for HR, CR? That's why I called.   (सर, कुछ रिक्वायरमेंट था क्या सर आपको HR, CR में? इसीलिए फोन किया था मैंने।)\n[16s] CUSTOMER: Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.   (हां, माल तो देते नहीं हो, फोन करते हो बस। इंक्वायरी के ऊपर थोड़ी काम होते हैं।)\n[19s] AGENT: No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya. You were saying you are getting the material for 66.5. It's written like that here on the system.   (नहीं नहीं सर, माल देते हैं। पिछले बार I think आपकी कार्तिकेय से बात हो रही थी। आप बोल रहे थे आपको 66.5 में मिल रहा है मटेरियल। ऐसा लिखा है यहां पे सिस्टम पे।)\n[24s] CUSTOMER: Yes.   (हां।)\n[25s] AGENT: Do you still have a requirement at that same rate?   (अभी भी वही रेट पे रिक्वायरमेंट है?)\n[26s] CUSTOMER: Right now sir, the rate is, I think, around 75, 76, sir.   (अभी तो सर रेट I think 75, 76 का रेट चल रहा है सर अभी।)\n[29s] AGENT: Then tell me the final rate. Is it 75 or 76?   (तो मुझे फाइनल रेट बताओ ना। 75 है कि 76 है?)\n[31s] CUSTOMER: Sir, I will have to put the final rate on the system, sir. I will get it only after putting it in the system. What is your thickness, what is the width, you will give it to me, then I will put it on the system, sir. Then the category team will give me the rate.   (सर, फाइनल रेट मुझे सिस्टम पे डालना पड़ेगा सर। सिस्टम डालने के बाद ही मिलेगा मेरेको। क्या आपका थिकनेस है, क्या विड्थ है, आप मुझे देंगे, फिर मैं सिस्टम पे डालूंगा सर। फिर कैटेगरी टीम मेरेको रेट डालेगी।)\n[37s] AGENT: Brother, I need only one type of material, 0.5 thickness, CRCA coil.   (भैया मुझे एक ही माल लगता है, 0.5 की थिकनेस वाला, CRCA coil.)\n[40s] CUSTOMER: CRCA coil?\n[41s] AGENT: Yes, yes. CR coil.   (जी जी। CR coil.)\n[42s] CUSTOMER: And okay, what do you do? What is your end application, sir?   (और अच्छा, क्या करते हैं आप? एंड एप्लीकेशन क्या है सर आपका?)\n[44s] AGENT: Yes?   (हां जी?)\n[45s] CUSTOMER: What is your end application? Do you do some manufacturing or are you into trading?   (आपका एंड एप्लीकेशन क्या है? कुछ मैन्युफैक्चरिंग करते हैं कि ट्रेडिंग करते हैं आप?)\n[48s] AGENT: I am an end user.   (मैं एंड यूजर हूं।)\n[49s] CUSTOMER: You are an end user. Okay. So what, what do you manufacture? Electrical panels?   (एंड यूजर हैं। अच्छा। तो क्या, क्या मैन्युफैक्चरिंग करते हैं? इलेक्ट्रिकल पैनल?)\n[52s] AGENT: This... we do that, stamping.   (ये आपका वो करते हैं, स्टैंपिंग।)\n[54s] CUSTOMER: Stamping. Understood.   (स्टैंपिंग। समझ गया।)\n[56s] CUSTOMER: Yes, so you must be using CR2 material, right? CR2 IS 513.   (हां, तो आपको CR2 मटेरियल चलता होगा ना? CR2 IS 513.)\n[58s] AGENT: Yes, the one that is electrical grade.   (हां, इलेक्ट्रिकल ग्रेड जो होता है।)\n[60s] CUSTOMER: Yes, yes, yes. Do you need it in 0.5 into 1250?   (जी जी जी। 0.5 into 1250 में चाहिए?)\n[62s] AGENT: Yes. I will tell you from the mother coil what size is needed, what size is needed.   (हां जी। वो आपको मैं मदर कॉइल में से बता दूंगा कितना साइज चाहिए, क्या साइज चाहिए।)\n[65s] CUSTOMER: No no, it's okay. I mean length, will you take a coil or will you take, a sheet, cut to size? Will you take it in plate, in sheet?   (नहीं नहीं, ठीक है। मैं लेंथ, आप कॉइल लेंगे कि लेंगे, शीट लेंगे, कट टू साइज? प्लेट में लेंगे आप, शीट में?)\n[69s] AGENT: I will take a coil.   (कॉइल लूंगा मैं।)\n[70s] CUSTOMER: You'll take a coil. 0.5 into 1250.   (कॉइल लेंगे। 0.5 into 1250.)\n[72s] AGENT: Yes, the sizes will be cut from the coil, right?   (हां, उसके साइज कटेंगे ना कॉइल के।)\n[73s] CUSTOMER: Yes, yes.   (जी जी।)\n[74s] AGENT: So what will be your sizes, sir?   (तो क्या साइजेस रहेंगे सर आपका?)\n[75s] CUSTOMER: I use 116.2.   (मेरा 116.2 चलता है।)\n[77s] AGENT: Do you basically need to slit it, slit?   (स्लिट करना है क्या बेसिकली आपको, स्लिट?)\n[78s] CUSTOMER: Yes. It comes after slitting.   (हां जी। स्लिट करके आता है।)\n[80s] AGENT: Yes, so you will have to tell the slit size, sir. For that, only after that will I be able to give the rate, sir.   (हां, तो स्लिट का साइज बताना पड़ेगा ना सर आपको। उसके लिए, उसके बाद ही ना मैं रेट दे पाऊंगा सर।)\n[82s] CUSTOMER: 116.2.\n[84s] AGENT: 0.5, 116.2, right? You need this much slitting.   (0.5, 116.2 ना? आपका इतना चाहिए स्लिटिंग।)\n[87s] CUSTOMER: Yes.   (हां जी।)\n[87s] AGENT: Okay, coil. It doesn't go in points. It will either be 116 or 117 for you, sir. The system doesn't take points, fractions.   (ठीक है, कॉइल। पॉइंट में नहीं जाता है। 116 जाएगा या तो 117 जाएगा सर आपको। पॉइंट में, फ्रैक्शन नहीं लेता सिस्टम में।)\n[91s] CUSTOMER: You make it 116.   (आप 116 कर दो।)\n[93s] AGENT: Hmm. For 116 sir, 0.5 into 116, okay?   (हम्म। 116 का सर, 0.5 into 116, ठीक है?)\n[95s] CUSTOMER: Hmm.   (हम्म।)\n[96s] AGENT: And which makes do you use? Make, brand, which brands do you take?   (और मेक कौन-कौन सा चलता है आपको? मेक, ब्रांड, कौन-कौन सा ब्रांड लेते हैं आप?)\n[99s] CUSTOMER: I take Uttam's material, I take Tata's.   (मैं उत्तम का मटेरियल लेता हूं, टाटा का लेता हूं।)\n[102s] AGENT: You take Tata's, you take Uttam's. Do you take JSW's or not?   (टाटा का लेते हैं, उत्तम का लेते हैं। JSW का लेते हैं कि नहीं?)\n[104s] CUSTOMER: No, I don't take JSW's.   (नहीं, JSW का नहीं लेते।)\n[105s] AGENT: Will JSW work for you?   (JSW चलेगा आपको?)\n[106s] CUSTOMER: Yes, it will work.   (हां, चलेगा।)\n[107s] AGENT: Okay. AMNS?   (ठीक है। AMNS?)\n[108s] CUSTOMER: AMNS, AMNS.\n[109s] AGENT: Hmm?   (हम्म?)\n[110s] AGENT: You also use AMNS's material, AMNS's?   (AMNS का भी मटेरियल चलता है आपको, AMNS का?)\n[112s] CUSTOMER: I didn't understand. Are you asking for the quantity?   (मैं समझा नहीं। आप क्वांटिटी पूछ रहे हो?)\n[113s] AGENT: No no, I am not asking for the quantity, sir. I am asking for the brand, like there is JSW, Tata, similarly there is AMNS. Do you use AMNS's material or not, that's what I'm asking, sir.   (नहीं नहीं, क्वांटिटी नहीं पूछ रहा हूं सर। मैं ब्रांड पूछ रहा हूं, जैसे होता है JSW, Tata, वैसे होता है AMNS. AMNS का आपको माल चलता है कि नहीं, मैं ये पूछ रहा हूं सर।)\n[118s] CUSTOMER: Dude, any electrical grade will work for me. I don't care about the name...   (यार, इलेक्ट्रिकल ग्रेड कोई भी चल जाएगा मुझे। मुझे नाम से...)\n[120s] AGENT: Okay, okay. Okay sir, I'll give you the rate, okay?   (ठीक है, ठीक है। ठीक है सर, मैं आपको रेट देता हूं, ठीक है?)\n[123s] AGENT: And what quantity in tons do you need, sir?   (और क्वांटिटी कितना टन चाहिए सर आपको?)\n[125s] CUSTOMER: I get 100 tons.   (100 टन मिलता है।)\n[126s] AGENT: Sir, you can start with 10 tons. The market is increasing right now, then I will get you a benefit in the next order, okay?   (सर, आप 10 टन से स्टार्ट कर लीजिए। अभी इंक्रीजिंग मार्केट है, फिर आपको नेक्स्ट ऑर्डर में बेनिफिट दिला दूंगा, ठीक है?)\n[130s] CUSTOMER: Yes, that's not an issue. I understand that thing. My average monthly quantity...   (हां, वो कोई इशू नहीं है। मुझे समझ है उस चीज को। मेरी एवरेज क्वांटिटी मंथली...)\n[132s] AGENT: I will give you 100 tons in the next order, okay? In this order, I will give 10 tons.   (100 टन मैं आपको अगले ऑर्डर में दूंगा, ठीक है? इस ऑर्डर में 10 टन दूंगा।)\n[135s] CUSTOMER: Yes yes, no problem.   (हां हां, कोई प्रॉब्लम नहीं है।)\n[136s] AGENT: Okay sir. Take 10 tons.   (ठीक है सर। 10 टन लीजिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 67,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume than the agent's, but still clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "67 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You did a great job with discovery, asking 5 out of 6 key questions. To turn that information into a sale, your next step is to pitch 1-2 USPs that solve the customer's specific needs before you ask for the order, and always close by confirming exactly when they will receive the quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent stated the system cannot process slit widths with decimal points; customer requested 116.2mm, and the agent could only offer 116mm or 117mm.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer (stamping) who expressed frustration from a previous interaction. The agent successfully conducted discovery, identifying a 100-ton monthly requirement for 0.5mm CRCA coil. A 10-ton trial order was discussed, but the agent failed to pitch any value propositions or establish a firm next step with a quote, ending the call without a clear commitment.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, did you have any requirement for HR, CR? That's why I called.\", \"comment\": \"The agent did not ask if it was a good time to talk, instead jumping directly to the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook; he opened with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"What is your end application? ... what do you manufacture? ... And which makes do you use? ... Do you take JSW's or not? ... And what quantity in tons do you need, sir?\", \"comment\": \"Agent successfully asked 5 of the 6 discovery questions, missing only the question about payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs after discovery, moving directly from questions to asking for the order quantity.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent failed to capture all necessary details for a full quote, specifically missing the customer's location and required delivery date.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I'll give you the rate, okay?\", \"comment\": \"The agent did not establish a committed next step; 'I'll give you the rate' is vague and lacks an agreed-upon turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did a great job with discovery, asking 5 out of 6 key questions. To turn that information into a sale, your next step is to pitch 1-2 USPs that solve the customer's specific needs before you ask for the order, and always close by confirming exactly when they will receive the quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated the system cannot process slit widths with decimal points; customer requested 116.2mm, and the agent could only offer 116mm or 117mm.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.\", \"response\": \"No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya... Sir, you can start with 10 tons.\"}], \"call_summary\": \"The agent contacted a manufacturing customer (stamping) who expressed frustration from a previous interaction. The agent successfully conducted discovery, identifying a 100-ton monthly requirement for 0.5mm CRCA coil. A 10-ton trial order was discussed, but the agent failed to pitch any value propositions or establish a firm next step with a quote, ending the call without a clear commitment.\"}",
  "error": null,
  "latency_ms": 45125,
  "input_tokens": 5216,
  "output_tokens": 980,
  "created_at": "2026-09-25 12:06:35",
  "sentiment": "negative",
  "sentiment_score": -0.422,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 15,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.567,
  "agent_talk_sec": 61.3,
  "customer_talk_sec": 46.8,
  "dead_air_sec": 138.9,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 372.9,
  "interruptions": 0,
  "agent_turns": 34,
  "customer_turns": 33,
  "discovery_qs": 21,
  "words_agent": 381,
  "words_customer": 275,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962387711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.48,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178962387711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.47,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178962387711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.23,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178962387711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.53,
      "end_s": 8.98,
      "text_en": "Yeah, am I speaking with Shubham Enterprises, sir?",
      "text_native": "Yeah, शुभम इंटरप्राइजेस से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.28,
      "end_s": 9.6,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178962387711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 11.7,
      "text_en": "Greetings, this is Abdul speaking from JSW One, sir.",
      "text_native": "नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.27,
      "end_s": 12.57,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178962387711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.99,
      "end_s": 15.4,
      "text_en": "Sir, did you have any requirement for HR, CR? That's why I called.",
      "text_native": "सर, कुछ रिक्वायरमेंट था क्या सर आपको HR, CR में? इसीलिए फोन किया था मैंने।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.88,
      "end_s": 18.88,
      "text_en": "Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.",
      "text_native": "हां, माल तो देते नहीं हो, फोन करते हो बस। इंक्वायरी के ऊपर थोड़ी काम होते हैं।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.99,
      "end_s": 23.6,
      "text_en": "No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya. You were saying you are getting the material for 66.5. It's written like that here on the system.",
      "text_native": "नहीं नहीं सर, माल देते हैं। पिछले बार I think आपकी कार्तिकेय से बात हो रही थी। आप बोल रहे थे आपको 66.5 में मिल रहा है मटेरियल। ऐसा लिखा है यहां पे सिस्टम पे।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.33,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 25.98,
      "text_en": "Do you still have a requirement at that same rate?",
      "text_native": "अभी भी वही रेट पे रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.48,
      "end_s": 28.8,
      "text_en": "Right now sir, the rate is, I think, around 75, 76, sir.",
      "text_native": "अभी तो सर रेट I think 75, 76 का रेट चल रहा है सर अभी।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.9,
      "text_en": "Then tell me the final rate. Is it 75 or 76?",
      "text_native": "तो मुझे फाइनल रेट बताओ ना। 75 है कि 76 है?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.9,
      "end_s": 36.5,
      "text_en": "Sir, I will have to put the final rate on the system, sir. I will get it only after putting it in the system. What is your thickness, what is the width, you will give it to me, then I will put it on the system, sir. Then the category team will give me the rate.",
      "text_native": "सर, फाइनल रेट मुझे सिस्टम पे डालना पड़ेगा सर। सिस्टम डालने के बाद ही मिलेगा मेरेको। क्या आपका थिकनेस है, क्या विड्थ है, आप मुझे देंगे, फिर मैं सिस्टम पे डालूंगा सर। फिर कैटेगरी टीम मेरेको रेट डालेगी।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 39.8,
      "text_en": "Brother, I need only one type of material, 0.5 thickness, CRCA coil.",
      "text_native": "भैया मुझे एक ही माल लगता है, 0.5 की थिकनेस वाला, CRCA coil."
    },
    {
      "ucid": "21112178962387711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.6,
      "text_en": "CRCA coil?",
      "text_native": "CRCA coil?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 41.8,
      "text_en": "Yes, yes. CR coil.",
      "text_native": "जी जी। CR coil."
    },
    {
      "ucid": "21112178962387711",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 43.8,
      "text_en": "And okay, what do you do? What is your end application, sir?",
      "text_native": "और अच्छा, क्या करते हैं आप? एंड एप्लीकेशन क्या है सर आपका?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 44.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 20,
      "speaker": "customer",
      "start_s": 44.9,
      "end_s": 47.0,
      "text_en": "What is your end application? Do you do some manufacturing or are you into trading?",
      "text_native": "आपका एंड एप्लीकेशन क्या है? कुछ मैन्युफैक्चरिंग करते हैं कि ट्रेडिंग करते हैं आप?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 48.6,
      "text_en": "I am an end user.",
      "text_native": "मैं एंड यूजर हूं।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.9,
      "end_s": 51.3,
      "text_en": "You are an end user. Okay. So what, what do you manufacture? Electrical panels?",
      "text_native": "एंड यूजर हैं। अच्छा। तो क्या, क्या मैन्युफैक्चरिंग करते हैं? इलेक्ट्रिकल पैनल?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 23,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.8,
      "text_en": "This... we do that, stamping.",
      "text_native": "ये आपका वो करते हैं, स्टैंपिंग।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 24,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 54.7,
      "text_en": "Stamping. Understood.",
      "text_native": "स्टैंपिंग। समझ गया।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 25,
      "speaker": "customer",
      "start_s": 55.6,
      "end_s": 57.5,
      "text_en": "Yes, so you must be using CR2 material, right? CR2 IS 513.",
      "text_native": "हां, तो आपको CR2 मटेरियल चलता होगा ना? CR2 IS 513."
    },
    {
      "ucid": "21112178962387711",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 59.3,
      "text_en": "Yes, the one that is electrical grade.",
      "text_native": "हां, इलेक्ट्रिकल ग्रेड जो होता है।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 27,
      "speaker": "customer",
      "start_s": 59.5,
      "end_s": 61.6,
      "text_en": "Yes, yes, yes. Do you need it in 0.5 into 1250?",
      "text_native": "जी जी जी। 0.5 into 1250 में चाहिए?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 28,
      "speaker": "agent",
      "start_s": 62.3,
      "end_s": 65.0,
      "text_en": "Yes. I will tell you from the mother coil what size is needed, what size is needed.",
      "text_native": "हां जी। वो आपको मैं मदर कॉइल में से बता दूंगा कितना साइज चाहिए, क्या साइज चाहिए।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 29,
      "speaker": "customer",
      "start_s": 65.1,
      "end_s": 68.4,
      "text_en": "No no, it's okay. I mean length, will you take a coil or will you take, a sheet, cut to size? Will you take it in plate, in sheet?",
      "text_native": "नहीं नहीं, ठीक है। मैं लेंथ, आप कॉइल लेंगे कि लेंगे, शीट लेंगे, कट टू साइज? प्लेट में लेंगे आप, शीट में?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 30,
      "speaker": "agent",
      "start_s": 68.9,
      "end_s": 69.6,
      "text_en": "I will take a coil.",
      "text_native": "कॉइल लूंगा मैं।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.2,
      "text_en": "You'll take a coil. 0.5 into 1250.",
      "text_native": "कॉइल लेंगे। 0.5 into 1250."
    },
    {
      "ucid": "21112178962387711",
      "idx": 32,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 72.8,
      "text_en": "Yes, the sizes will be cut from the coil, right?",
      "text_native": "हां, उसके साइज कटेंगे ना कॉइल के।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 33,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 73.2,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 34,
      "speaker": "agent",
      "start_s": 73.7,
      "end_s": 74.7,
      "text_en": "So what will be your sizes, sir?",
      "text_native": "तो क्या साइजेस रहेंगे सर आपका?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.3,
      "end_s": 76.6,
      "text_en": "I use 116.2.",
      "text_native": "मेरा 116.2 चलता है।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.0,
      "end_s": 78.2,
      "text_en": "Do you basically need to slit it, slit?",
      "text_native": "स्लिट करना है क्या बेसिकली आपको, स्लिट?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 37,
      "speaker": "customer",
      "start_s": 78.4,
      "end_s": 79.6,
      "text_en": "Yes. It comes after slitting.",
      "text_native": "हां जी। स्लिट करके आता है।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 38,
      "speaker": "agent",
      "start_s": 79.6,
      "end_s": 82.3,
      "text_en": "Yes, so you will have to tell the slit size, sir. For that, only after that will I be able to give the rate, sir.",
      "text_native": "हां, तो स्लिट का साइज बताना पड़ेगा ना सर आपको। उसके लिए, उसके बाद ही ना मैं रेट दे पाऊंगा सर।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 39,
      "speaker": "customer",
      "start_s": 82.3,
      "end_s": 83.0,
      "text_en": "116.2.",
      "text_native": "116.2."
    },
    {
      "ucid": "21112178962387711",
      "idx": 40,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 86.2,
      "text_en": "0.5, 116.2, right? You need this much slitting.",
      "text_native": "0.5, 116.2 ना? आपका इतना चाहिए स्लिटिंग।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 41,
      "speaker": "customer",
      "start_s": 86.6,
      "end_s": 86.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 42,
      "speaker": "agent",
      "start_s": 87.1,
      "end_s": 90.5,
      "text_en": "Okay, coil. It doesn't go in points. It will either be 116 or 117 for you, sir. The system doesn't take points, fractions.",
      "text_native": "ठीक है, कॉइल। पॉइंट में नहीं जाता है। 116 जाएगा या तो 117 जाएगा सर आपको। पॉइंट में, फ्रैक्शन नहीं लेता सिस्टम में।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 43,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 92.2,
      "text_en": "You make it 116.",
      "text_native": "आप 116 कर दो।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 44,
      "speaker": "agent",
      "start_s": 92.6,
      "end_s": 94.8,
      "text_en": "Hmm. For 116 sir, 0.5 into 116, okay?",
      "text_native": "हम्म। 116 का सर, 0.5 into 116, ठीक है?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 45,
      "speaker": "customer",
      "start_s": 95.4,
      "end_s": 95.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 46,
      "speaker": "agent",
      "start_s": 96.0,
      "end_s": 98.3,
      "text_en": "And which makes do you use? Make, brand, which brands do you take?",
      "text_native": "और मेक कौन-कौन सा चलता है आपको? मेक, ब्रांड, कौन-कौन सा ब्रांड लेते हैं आप?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 47,
      "speaker": "customer",
      "start_s": 98.9,
      "end_s": 101.0,
      "text_en": "I take Uttam's material, I take Tata's.",
      "text_native": "मैं उत्तम का मटेरियल लेता हूं, टाटा का लेता हूं।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 48,
      "speaker": "agent",
      "start_s": 101.5,
      "end_s": 103.4,
      "text_en": "You take Tata's, you take Uttam's. Do you take JSW's or not?",
      "text_native": "टाटा का लेते हैं, उत्तम का लेते हैं। JSW का लेते हैं कि नहीं?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 49,
      "speaker": "customer",
      "start_s": 103.6,
      "end_s": 104.8,
      "text_en": "No, I don't take JSW's.",
      "text_native": "नहीं, JSW का नहीं लेते।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 50,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 105.8,
      "text_en": "Will JSW work for you?",
      "text_native": "JSW चलेगा आपको?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 51,
      "speaker": "customer",
      "start_s": 106.1,
      "end_s": 106.7,
      "text_en": "Yes, it will work.",
      "text_native": "हां, चलेगा।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 52,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 107.7,
      "text_en": "Okay. AMNS?",
      "text_native": "ठीक है। AMNS?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 53,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 108.8,
      "text_en": "AMNS, AMNS.",
      "text_native": "AMNS, AMNS."
    },
    {
      "ucid": "21112178962387711",
      "idx": 54,
      "speaker": "agent",
      "start_s": 109.3,
      "end_s": 109.5,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 55,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 111.3,
      "text_en": "You also use AMNS's material, AMNS's?",
      "text_native": "AMNS का भी मटेरियल चलता है आपको, AMNS का?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 56,
      "speaker": "customer",
      "start_s": 111.8,
      "end_s": 113.3,
      "text_en": "I didn't understand. Are you asking for the quantity?",
      "text_native": "मैं समझा नहीं। आप क्वांटिटी पूछ रहे हो?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 57,
      "speaker": "agent",
      "start_s": 113.4,
      "end_s": 117.9,
      "text_en": "No no, I am not asking for the quantity, sir. I am asking for the brand, like there is JSW, Tata, similarly there is AMNS. Do you use AMNS's material or not, that's what I'm asking, sir.",
      "text_native": "नहीं नहीं, क्वांटिटी नहीं पूछ रहा हूं सर। मैं ब्रांड पूछ रहा हूं, जैसे होता है JSW, Tata, वैसे होता है AMNS. AMNS का आपको माल चलता है कि नहीं, मैं ये पूछ रहा हूं सर।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 58,
      "speaker": "customer",
      "start_s": 118.4,
      "end_s": 120.4,
      "text_en": "Dude, any electrical grade will work for me. I don't care about the name...",
      "text_native": "यार, इलेक्ट्रिकल ग्रेड कोई भी चल जाएगा मुझे। मुझे नाम से..."
    },
    {
      "ucid": "21112178962387711",
      "idx": 59,
      "speaker": "agent",
      "start_s": 120.4,
      "end_s": 122.1,
      "text_en": "Okay, okay. Okay sir, I'll give you the rate, okay?",
      "text_native": "ठीक है, ठीक है। ठीक है सर, मैं आपको रेट देता हूं, ठीक है?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 60,
      "speaker": "agent",
      "start_s": 122.6,
      "end_s": 123.8,
      "text_en": "And what quantity in tons do you need, sir?",
      "text_native": "और क्वांटिटी कितना टन चाहिए सर आपको?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 61,
      "speaker": "customer",
      "start_s": 124.6,
      "end_s": 125.5,
      "text_en": "I get 100 tons.",
      "text_native": "100 टन मिलता है।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 62,
      "speaker": "agent",
      "start_s": 125.9,
      "end_s": 129.4,
      "text_en": "Sir, you can start with 10 tons. The market is increasing right now, then I will get you a benefit in the next order, okay?",
      "text_native": "सर, आप 10 टन से स्टार्ट कर लीजिए। अभी इंक्रीजिंग मार्केट है, फिर आपको नेक्स्ट ऑर्डर में बेनिफिट दिला दूंगा, ठीक है?"
    },
    {
      "ucid": "21112178962387711",
      "idx": 63,
      "speaker": "customer",
      "start_s": 129.6,
      "end_s": 132.1,
      "text_en": "Yes, that's not an issue. I understand that thing. My average monthly quantity...",
      "text_native": "हां, वो कोई इशू नहीं है। मुझे समझ है उस चीज को। मेरी एवरेज क्वांटिटी मंथली..."
    },
    {
      "ucid": "21112178962387711",
      "idx": 64,
      "speaker": "agent",
      "start_s": 132.1,
      "end_s": 134.1,
      "text_en": "I will give you 100 tons in the next order, okay? In this order, I will give 10 tons.",
      "text_native": "100 टन मैं आपको अगले ऑर्डर में दूंगा, ठीक है? इस ऑर्डर में 10 टन दूंगा।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 65,
      "speaker": "customer",
      "start_s": 134.6,
      "end_s": 135.7,
      "text_en": "Yes yes, no problem.",
      "text_native": "हां हां, कोई प्रॉब्लम नहीं है।"
    },
    {
      "ucid": "21112178962387711",
      "idx": 66,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 137.1,
      "text_en": "Okay sir. Take 10 tons.",
      "text_native": "ठीक है सर। 10 टन लीजिए।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962387711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, did you have any requirement for HR, CR? That's why I called.",
      "comment": "The agent did not ask if it was a good time to talk, instead jumping directly to the reason for the call."
    },
    {
      "ucid": "21112178962387711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook; he opened with a direct question about requirements."
    },
    {
      "ucid": "21112178962387711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 5,
      "evidence": "What is your end application? ... what do you manufacture? ... And which makes do you use? ... Do you take JSW's or not? ... And what quantity in tons do you need, sir?",
      "comment": "Agent successfully asked 5 of the 6 discovery questions, missing only the question about payment terms."
    },
    {
      "ucid": "21112178962387711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs after discovery, moving directly from questions to asking for the order quantity."
    },
    {
      "ucid": "21112178962387711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent failed to capture all necessary details for a full quote, specifically missing the customer's location and required delivery date."
    },
    {
      "ucid": "21112178962387711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I'll give you the rate, okay?",
      "comment": "The agent did not establish a committed next step; 'I'll give you the rate' is vague and lacks an agreed-upon turnaround time."
    }
  ],
  "objections": [
    {
      "ucid": "21112178962387711",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "Yes, you don't provide the material, you just call. Work doesn't happen just on inquiries.",
      "response": "No no sir, we do provide the material. Last time, I think you were speaking with Karthikeya... Sir, you can start with 10 tons."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}