Call 21112178962373811 2026-09-17 · Aditya Pandey · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name during the opening.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement, sir, this month in steel?
Summary
The agent introduced himself and immediately asked for a current requirement. The customer stated they had no need at the moment. The agent then offered to share his contact details for future needs and ended the call without attempting any discovery or value proposition.
Coaching
You skipped the hook and discovery steps entirely. Even if a customer has no immediate need, you must still try to understand their business to see if they are a good fit for us in the future.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name during the opening. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, this month in steel? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was passive ("let me know") and not a committed action like a scheduled callback or sending a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.788 heavy | 11.5s | 3.1s | 28.4s | 4.2s | 302.6 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, can we speak?
customer
1.8s
Yes?
agent
2.5s
Uh sir, hello. This is Aditya from JSW One.
Uh sir, namaste. This is Aditya from JSW One.
customer
5.5s
Yes sir, tell me.
जी सर, बोलिए।
agent
6.5s
Sir, you were registered on our platform, this call was regarding that. Do you have any requirement, sir, this month in steel?
सर, ये हमारे प्लेटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर अभी month steel में?
customer
11.5s
No sir, not right now.
नहीं सर, अभी तो नहीं है।
agent
13.0s
No issue, sir. I will share my WhatsApp number with you. If you have any requirement in an emergency, please let me know.
कोई इशू नहीं है सर। मैं आपको अपना WhatsApp नंबर शेयर कर देता हूं। कभी कोई इमरजेंसी में रिक्वायरमेंट हो तो बताइएगा।
customer
17.8s
Okay sir.
ठीक है सर।