{
  "ucid": "21112178962373811",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:12:18",
  "end_time": "2026-09-17 11:13:01",
  "duration_sec": 43,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1daed777179cfd7f521a66bd5e9cced0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1648,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962373811__DIA1daed777179cfd7f521a66bd5e9cced0.mp3",
  "audio_bytes": 91800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.6,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, can we speak?\n[2s] CUSTOMER: Yes?\n[2s] AGENT: Uh sir, hello. This is Aditya from JSW One.   (Uh sir, namaste. This is Aditya from JSW One.)\n[6s] CUSTOMER: Yes sir, tell me.   (जी सर, बोलिए।)\n[6s] AGENT: Sir, you were registered on our platform, this call was regarding that. Do you have any requirement, sir, this month in steel?   (सर, ये हमारे प्लेटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर अभी month steel में?)\n[12s] CUSTOMER: No sir, not right now.   (नहीं सर, अभी तो नहीं है।)\n[13s] AGENT: No issue, sir. I will share my WhatsApp number with you. If you have any requirement in an emergency, please let me know.   (कोई इशू नहीं है सर। मैं आपको अपना WhatsApp नंबर शेयर कर देता हूं। कभी कोई इमरजेंसी में रिक्वायरमेंट हो तो बताइएगा।)\n[18s] CUSTOMER: Okay sir.   (ठीक है सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps entirely. Even if a customer has no immediate need, you must still try to understand their business to see if they are a good fit for us in the future.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for a current requirement. The customer stated they had no need at the moment. The agent then offered to share his contact details for future needs and ended the call without attempting any discovery or value proposition.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name during the opening.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement, sir, this month in steel?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was passive (\\\"let me know\\\") and not a committed action like a scheduled callback or sending a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps entirely. Even if a customer has no immediate need, you must still try to understand their business to see if they are a good fit for us in the future.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked for a current requirement. The customer stated they had no need at the moment. The agent then offered to share his contact details for future needs and ended the call without attempting any discovery or value proposition.\"}",
  "error": null,
  "latency_ms": 26668,
  "input_tokens": 2794,
  "output_tokens": 668,
  "created_at": "2026-09-25 12:06:19",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.788,
  "agent_talk_sec": 11.5,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 28.4,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 302.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 58,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178962373811",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.6,
      "text_en": "Hello, can we speak?",
      "text_native": "Hello, can we speak?"
    },
    {
      "ucid": "21112178962373811",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "21112178962373811",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 5.0,
      "text_en": "Uh sir, hello. This is Aditya from JSW One.",
      "text_native": "Uh sir, namaste. This is Aditya from JSW One."
    },
    {
      "ucid": "21112178962373811",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.2,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर, बोलिए।"
    },
    {
      "ucid": "21112178962373811",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 10.5,
      "text_en": "Sir, you were registered on our platform, this call was regarding that. Do you have any requirement, sir, this month in steel?",
      "text_native": "सर, ये हमारे प्लेटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर अभी month steel में?"
    },
    {
      "ucid": "21112178962373811",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.8,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178962373811",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 17.2,
      "text_en": "No issue, sir. I will share my WhatsApp number with you. If you have any requirement in an emergency, please let me know.",
      "text_native": "कोई इशू नहीं है सर। मैं आपको अपना WhatsApp नंबर शेयर कर देता हूं। कभी कोई इमरजेंसी में रिक्वायरमेंट हो तो बताइएगा।"
    },
    {
      "ucid": "21112178962373811",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.5,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962373811",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name during the opening."
    },
    {
      "ucid": "21112178962373811",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178962373811",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178962373811",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178962373811",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement, sir, this month in steel?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178962373811",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was passive (\"let me know\") and not a committed action like a scheduled callback or sending a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}