Call 21112178962364251 2026-09-17 · ankit mistry · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (9% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: The agent identifies his company as 'Jindal Steel', not JSW One as mentioned in the prompt. The transcription reflects what was actually said.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, such as what they manufacture or their typical consumption.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the call was terminated after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
This is a passive closure; it does not establish a specific, committed next step like a quote or a scheduled callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office.
Hook (supply/price signal)
So, as the pricing is increasing a lot right now, do you have any requirement for it?
Summary
The agent contacted a lead who had previously registered online. The agent used the hook of rising prices and asked if the customer had a requirement for HR. The customer stated they had no current need, and the agent accepted this and ended the call without attempting any discovery or setting a concrete follow-up.
Coaching
When a customer says they have 'no requirement', pivot to discovery questions about their business to build a future opportunity, instead of immediately ending the call.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office. Agent introduced self, company, and used the customer's name, gaining implicit permission to speak when the customer replied 'Yes, speak.' |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | So, as the pricing is increasing a lot right now, do you have any requirement for it? Agent successfully used the supply-led hook of rising prices to create urgency before asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, such as what they manufacture or their typical consumption. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated after the customer stated they had no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for it? For HR? Agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If anything comes up, let me know. Okay? This is a passive closure; it does not establish a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.813 heavy | 17.4s | 4.0s | 26.6s | 8.3s | 275.9 | 0 | 5 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
હેલો
agent
0.9s
Hello, uh am I speaking to Mit ji? Mit Kayda?
હેલો, અ મીતજી વાત કરે છે? મીત કાયદા?
customer
3.0s
Yes.
હા.
agent
3.5s
Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office.
મીતભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ હેડ ઓફિસ.
customer
7.4s
Yes, speak.
હા બોલો.
agent
8.2s
Uh Mit bhai, some time ago you had registered your business, uh Metal Steel, on my Jindal's digital portal. So, as the pricing is increasing a lot right now, do you have any requirement for it? For HR?
અ મીતભાઈ, આપણે થોડો ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, અ મેટલ સ્ટીલ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. તો જેમ કે અત્યારે પ્રાઈઝિંગ બહુ ઇન્ક્રીઝ થઈ રહી છે, તો તમારી એની કોઈ રિક્વાયરમેન્ટ હશે? એચઆર માટે?
customer
16.8s
No, there is nothing like that right now.
નઈ, એવું અત્યારે કોઈ નથી.
agent
18.5s
Okay, nothing right now. Okay. If anything comes up, let me know. Okay?
અચ્છા, અત્યારે કઈ નથી. ઓકે. કઈ આવે તો મને કેજો. ઓકે?
customer
21.1s
Yes.
હા.
agent
21.8s
Okay sir. Thank you.
ઓકે સર. થેન્ક્યુ.
customer
23.1s
[inaudible]