{ "ucid": "21112178962364251", "call_date": "2026-09-17", "start_time": "2026-09-17 11:10:42", "end_time": "2026-09-17 11:11:30", "duration_sec": 48, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9699738c1d2bfd9274204e6a448fd2ab.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1650, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962364251__DIA9699738c1d2bfd9274204e6a448fd2ab.mp3", "audio_bytes": 104544, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 34.848, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (હેલો)\n[1s] AGENT: Hello, uh am I speaking to Mit ji? Mit Kayda? (હેલો, અ મીતજી વાત કરે છે? મીત કાયદા?)\n[3s] CUSTOMER: Yes. (હા.)\n[4s] AGENT: Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office. (મીતભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ હેડ ઓફિસ.)\n[7s] CUSTOMER: Yes, speak. (હા બોલો.)\n[8s] AGENT: Uh Mit bhai, some time ago you had registered your business, uh Metal Steel, on my Jindal's digital portal. So, as the pricing is increasing a lot right now, do you have any requirement for it? For HR? (અ મીતભાઈ, આપણે થોડો ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, અ મેટલ સ્ટીલ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. તો જેમ કે અત્યારે પ્રાઈઝિંગ બહુ ઇન્ક્રીઝ થઈ રહી છે, તો તમારી એની કોઈ રિક્વાયરમેન્ટ હશે? એચઆર માટે?)\n[17s] CUSTOMER: No, there is nothing like that right now. (નઈ, એવું અત્યારે કોઈ નથી.)\n[18s] AGENT: Okay, nothing right now. Okay. If anything comes up, let me know. Okay? (અચ્છા, અત્યારે કઈ નથી. ઓકે. કઈ આવે તો મને કેજો. ઓકે?)\n[21s] CUSTOMER: Yes. (હા.)\n[22s] AGENT: Okay sir. Thank you. (ઓકે સર. થેન્ક્યુ.)\n[23s] CUSTOMER: [inaudible]", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: The agent identifies his company as 'Jindal Steel', not JSW One as mentioned in the prompt. The transcription reflects what was actually said.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (9% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer says they have 'no requirement', pivot to discovery questions about their business to build a future opportunity, instead of immediately ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who had previously registered online. The agent used the hook of rising prices and asked if the customer had a requirement for HR. The customer stated they had no current need, and the agent accepted this and ended the call without attempting any discovery or setting a concrete follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office.\", \"comment\": \"Agent introduced self, company, and used the customer's name, gaining implicit permission to speak when the customer replied 'Yes, speak.'\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, as the pricing is increasing a lot right now, do you have any requirement for it?\", \"comment\": \"Agent successfully used the supply-led hook of rising prices to create urgency before asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions about the customer's business, such as what they manufacture or their typical consumption.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated after the customer stated they had no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for it? For HR?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If anything comes up, let me know. Okay?\", \"comment\": \"This is a passive closure; it does not establish a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have 'no requirement', pivot to discovery questions about their business to build a future opportunity, instead of immediately ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who had previously registered online. The agent used the hook of rising prices and asked if the customer had a requirement for HR. The customer stated they had no current need, and the agent accepted this and ended the call without attempting any discovery or setting a concrete follow-up.\"}", "error": null, "latency_ms": 28541, "input_tokens": 2998, "output_tokens": 760, "created_at": "2026-09-25 12:06:31", "sentiment": "negative", "sentiment_score": -0.167, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.813, "agent_talk_sec": 17.4, "customer_talk_sec": 4.0, "dead_air_sec": 26.6, "longest_monologue_sec": 8.3, "agent_wpm": 275.9, "interruptions": 0, "agent_turns": 5, "customer_turns": 6, "discovery_qs": 5, "words_agent": 80, "words_customer": 14, "monologue_heavy": 1, "turns": [ { "ucid": "21112178962364251", "idx": 0, "speaker": "customer", "start_s": 0.17, "end_s": 0.63, "text_en": "Hello", "text_native": "હેલો" }, { "ucid": "21112178962364251", "idx": 1, "speaker": "agent", "start_s": 0.9, "end_s": 2.82, "text_en": "Hello, uh am I speaking to Mit ji? Mit Kayda?", "text_native": "હેલો, અ મીતજી વાત કરે છે? મીત કાયદા?" }, { "ucid": "21112178962364251", "idx": 2, "speaker": "customer", "start_s": 2.99, "end_s": 3.26, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178962364251", "idx": 3, "speaker": "agent", "start_s": 3.5, "end_s": 7.21, "text_en": "Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office.", "text_native": "મીતભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ હેડ ઓફિસ." }, { "ucid": "21112178962364251", "idx": 4, "speaker": "customer", "start_s": 7.42, "end_s": 7.9, "text_en": "Yes, speak.", "text_native": "હા બોલો." }, { "ucid": "21112178962364251", "idx": 5, "speaker": "agent", "start_s": 8.2, "end_s": 16.54, "text_en": "Uh Mit bhai, some time ago you had registered your business, uh Metal Steel, on my Jindal's digital portal. So, as the pricing is increasing a lot right now, do you have any requirement for it? For HR?", "text_native": "અ મીતભાઈ, આપણે થોડો ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, અ મેટલ સ્ટીલ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. તો જેમ કે અત્યારે પ્રાઈઝિંગ બહુ ઇન્ક્રીઝ થઈ રહી છે, તો તમારી એની કોઈ રિક્વાયરમેન્ટ હશે? એચઆર માટે?" }, { "ucid": "21112178962364251", "idx": 6, "speaker": "customer", "start_s": 16.78, "end_s": 18.24, "text_en": "No, there is nothing like that right now.", "text_native": "નઈ, એવું અત્યારે કોઈ નથી." }, { "ucid": "21112178962364251", "idx": 7, "speaker": "agent", "start_s": 18.48, "end_s": 20.84, "text_en": "Okay, nothing right now. Okay. If anything comes up, let me know. Okay?", "text_native": "અચ્છા, અત્યારે કઈ નથી. ઓકે. કઈ આવે તો મને કેજો. ઓકે?" }, { "ucid": "21112178962364251", "idx": 8, "speaker": "customer", "start_s": 21.07, "end_s": 21.37, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178962364251", "idx": 9, "speaker": "agent", "start_s": 21.8, "end_s": 22.84, "text_en": "Okay sir. Thank you.", "text_native": "ઓકે સર. થેન્ક્યુ." }, { "ucid": "21112178962364251", "idx": 10, "speaker": "customer", "start_s": 23.1, "end_s": 24.1, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178962364251", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Mit bhai, good morning. I am Ankit Mistry calling, from Jindal Steel, Mumbai Head Office.", "comment": "Agent introduced self, company, and used the customer's name, gaining implicit permission to speak when the customer replied 'Yes, speak.'" }, { "ucid": "21112178962364251", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So, as the pricing is increasing a lot right now, do you have any requirement for it?", "comment": "Agent successfully used the supply-led hook of rising prices to create urgency before asking for a requirement." }, { "ucid": "21112178962364251", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any discovery questions about the customer's business, such as what they manufacture or their typical consumption." }, { "ucid": "21112178962364251", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as the call was terminated after the customer stated they had no requirement." }, { "ucid": "21112178962364251", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement for it? For HR?", "comment": "Agent successfully asked if a current requirement existed, which is the primary goal of this step." }, { "ucid": "21112178962364251", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If anything comes up, let me know. Okay?", "comment": "This is a passive closure; it does not establish a specific, committed next step like a quote or a scheduled callback." } ], "objections": [], "missed_steps": [ "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }