Call 21112178962343481 2026-09-17 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook and instead jumped directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any live requirement for steel, sir?
Summary
The agent introduced himself and JSW One, then directly asked for a live requirement for steel. The customer stated they had no current need, and the agent immediately ended the call without attempting any discovery or scheduling a follow-up.
Coaching
When a customer says they have no immediate requirement, use discovery questions to understand their business and buying cycle so you can schedule a more relevant follow-up call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook and instead jumped directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated after the customer stated no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any live requirement for steel, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended with 'thank you' without any attempt to set a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.82 heavy | 11.4s | 2.5s | 30.1s | 5.7s | 273.7 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
customer
2.5s
Yes.
हां
agent
3.1s
Good morning sir, this is Abdul speaking from JSW One.
गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.1s
From where?
किधर से?
agent
6.9s
JSW, I am speaking from JSW, sir.
JSW, JSW से बात कर रहा हूं सर।
customer
8.5s
Yes, tell me.
हां बोलिए।
agent
9.4s
Sir, your company is registered in the name of Prostec Automation, Prostec Automation Private Limited, so I had called for that.
सर आपकी कंपनी है रजिस्टर्ड Prostec Automation के नाम से, Prostec Automation Private Limited, तो उसके लिए फोन किया था मैं।
agent
13.8s
Is there any live requirement for steel, sir?
कुछ लाइव रिक्वायरमेंट है क्या सर स्टील में?
customer
15.4s
No, no.
नहीं नहीं।
customer
16.3s
No.
नहीं।
agent
16.9s
Okay sir, okay okay, thank you.
ठीक है सर, ओके ओके, थैंक यू।