{
  "ucid": "21112178962343481",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:07:14",
  "end_time": "2026-09-17 11:07:58",
  "duration_sec": 44,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAec7662968b68fd1d35e94acbe85b6c74.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1652,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962343481__DIAec7662968b68fd1d35e94acbe85b6c74.mp3",
  "audio_bytes": 73872,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.624,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes.   (हां)\n[3s] AGENT: Good morning sir, this is Abdul speaking from JSW One.   (गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW One से।)\n[6s] CUSTOMER: From where?   (किधर से?)\n[7s] AGENT: JSW, I am speaking from JSW, sir.   (JSW, JSW से बात कर रहा हूं सर।)\n[8s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[9s] AGENT: Sir, your company is registered in the name of Prostec Automation, Prostec Automation Private Limited, so I had called for that.   (सर आपकी कंपनी है रजिस्टर्ड Prostec Automation के नाम से, Prostec Automation Private Limited, तो उसके लिए फोन किया था मैं।)\n[14s] AGENT: Is there any live requirement for steel, sir?   (कुछ लाइव रिक्वायरमेंट है क्या सर स्टील में?)\n[15s] CUSTOMER: No, no.   (नहीं नहीं।)\n[16s] CUSTOMER: No.   (नहीं।)\n[17s] AGENT: Okay sir, okay okay, thank you.   (ठीक है सर, ओके ओके, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, use discovery questions to understand their business and buying cycle so you can schedule a more relevant follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then directly asked for a live requirement for steel. The customer stated they had no current need, and the agent immediately ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook and instead jumped directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated after the customer stated no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any live requirement for steel, sir?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended with 'thank you' without any attempt to set a next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, use discovery questions to understand their business and buying cycle so you can schedule a more relevant follow-up call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then directly asked for a live requirement for steel. The customer stated they had no current need, and the agent immediately ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 33555,
  "input_tokens": 2832,
  "output_tokens": 644,
  "created_at": "2026-09-25 12:06:43",
  "sentiment": "negative",
  "sentiment_score": -0.257,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.82,
  "agent_talk_sec": 11.4,
  "customer_talk_sec": 2.5,
  "dead_air_sec": 30.1,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 273.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 52,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178962343481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.89,
      "end_s": 2.31,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962343481",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.5,
      "end_s": 2.73,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178962343481",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.11,
      "end_s": 5.7,
      "text_en": "Good morning sir, this is Abdul speaking from JSW One.",
      "text_native": "गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.09,
      "end_s": 6.57,
      "text_en": "From where?",
      "text_native": "किधर से?"
    },
    {
      "ucid": "21112178962343481",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.88,
      "end_s": 8.5,
      "text_en": "JSW, I am speaking from JSW, sir.",
      "text_native": "JSW, JSW से बात कर रहा हूं सर।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.06,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.43,
      "end_s": 13.5,
      "text_en": "Sir, your company is registered in the name of Prostec Automation, Prostec Automation Private Limited, so I had called for that.",
      "text_native": "सर आपकी कंपनी है रजिस्टर्ड Prostec Automation के नाम से, Prostec Automation Private Limited, तो उसके लिए फोन किया था मैं।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 15.4,
      "text_en": "Is there any live requirement for steel, sir?",
      "text_native": "कुछ लाइव रिक्वायरमेंट है क्या सर स्टील में?"
    },
    {
      "ucid": "21112178962343481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.4,
      "end_s": 16.0,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 16.5,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178962343481",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.9,
      "end_s": 18.4,
      "text_en": "Okay sir, okay okay, thank you.",
      "text_native": "ठीक है सर, ओके ओके, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962343481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak."
    },
    {
      "ucid": "21112178962343481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook and instead jumped directly to qualification."
    },
    {
      "ucid": "21112178962343481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "21112178962343481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated after the customer stated no requirement."
    },
    {
      "ucid": "21112178962343481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any live requirement for steel, sir?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178962343481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended with 'thank you' without any attempt to set a next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}