Call 21112178962310811 2026-09-17 · Abdul Ansari · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +2/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement, sir, any live requirement in steel right now?
Summary
The agent contacted a lead from a steel trading company and asked directly for a live requirement. The customer stated they had no immediate need, so the agent ended the call without attempting discovery or setting a specific follow-up.
Coaching
You skipped the hook entirely, giving the customer no reason to engage; always lead with a benefit like price or availability before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement, sir, any live requirement in steel right now? The agent successfully asked for a current requirement, which was the intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a generic closing ("let me know") instead of setting a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.778 heavy | 12.3s | 3.5s | 54.2s | 3.9s | 292.7 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Hello, hello?
हॅलो हॅलो?
customer
1.4s
Yes?
हां जी?
agent
1.9s
Are you speaking from Mehta Steels Trading, sir?
Mehta Steels Trading से बात कर रहे हैं सर?
customer
3.8s
Yes, I am speaking.
हां जी बोल रहा हूं।
agent
4.7s
Sir, greetings. Abdul speaking, sir, from JSW One.
सर जी नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।
customer
7.6s
Yes, tell me.
जी बोलिए।
agent
8.5s
Uh sir, your company was registered, that's why I called. Is there any requirement, sir, any live requirement in steel right now?
अह सर आपकी कंपनी रजिस्टर्ड थी इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट था क्या सर अभी लाइव रिक्वायरमेंट स्टील में?
customer
12.6s
No, not right now, sir.
नहीं अभी तो नहीं है सर।
agent
14.1s
Okay, fine. Sir, if there is any requirement in the future, please let me know, okay?
अच्छा ठीक है। सर इन फ्यूचर कुछ रिक्वायरमेंट हो तो मुझे बताइए, ठीक है?
customer
16.9s
Okay, fine.
ठीक है, ओके।
agent
17.7s
Okay sir, thank you.
ओके सर, थैंक यू।