{
  "ucid": "21112178962310811",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:01:48",
  "end_time": "2026-09-17 11:02:58",
  "duration_sec": 70,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4f0a0b95b07b7b3b38d98e6ffb5d87f0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1656,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962310811__DIA4f0a0b95b07b7b3b38d98e6ffb5d87f0.mp3",
  "audio_bytes": 77976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 25.992,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, hello?   (हॅलो हॅलो?)\n[1s] CUSTOMER: Yes?   (हां जी?)\n[2s] AGENT: Are you speaking from Mehta Steels Trading, sir?   (Mehta Steels Trading से बात कर रहे हैं सर?)\n[4s] CUSTOMER: Yes, I am speaking.   (हां जी बोल रहा हूं।)\n[5s] AGENT: Sir, greetings. Abdul speaking, sir, from JSW One.   (सर जी नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।)\n[8s] CUSTOMER: Yes, tell me.   (जी बोलिए।)\n[8s] AGENT: Uh sir, your company was registered, that's why I called. Is there any requirement, sir, any live requirement in steel right now?   (अह सर आपकी कंपनी रजिस्टर्ड थी इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट था क्या सर अभी लाइव रिक्वायरमेंट स्टील में?)\n[13s] CUSTOMER: No, not right now, sir.   (नहीं अभी तो नहीं है सर।)\n[14s] AGENT: Okay, fine. Sir, if there is any requirement in the future, please let me know, okay?   (अच्छा ठीक है। सर इन फ्यूचर कुछ रिक्वायरमेंट हो तो मुझे बताइए, ठीक है?)\n[17s] CUSTOMER: Okay, fine.   (ठीक है, ओके।)\n[18s] AGENT: Okay sir, thank you.   (ओके सर, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook entirely, giving the customer no reason to engage; always lead with a benefit like price or availability before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a steel trading company and asked directly for a live requirement. The customer stated they had no immediate need, so the agent ended the call without attempting discovery or setting a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir, any live requirement in steel right now?\", \"comment\": \"The agent successfully asked for a current requirement, which was the intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a generic closing (\\\"let me know\\\") instead of setting a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook entirely, giving the customer no reason to engage; always lead with a benefit like price or availability before asking for a requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a steel trading company and asked directly for a live requirement. The customer stated they had no immediate need, so the agent ended the call without attempting discovery or setting a specific follow-up.\"}",
  "error": null,
  "latency_ms": 29512,
  "input_tokens": 2872,
  "output_tokens": 656,
  "created_at": "2026-09-25 12:06:49",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.778,
  "agent_talk_sec": 12.3,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 54.2,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 292.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 60,
  "words_customer": 15,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178962310811",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.58,
      "end_s": 1.18,
      "text_en": "Hello, hello?",
      "text_native": "हॅलो हॅलो?"
    },
    {
      "ucid": "21112178962310811",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.4,
      "end_s": 1.78,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178962310811",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.86,
      "end_s": 3.5,
      "text_en": "Are you speaking from Mehta Steels Trading, sir?",
      "text_native": "Mehta Steels Trading से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178962310811",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.48,
      "text_en": "Yes, I am speaking.",
      "text_native": "हां जी बोल रहा हूं।"
    },
    {
      "ucid": "21112178962310811",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 7.2,
      "text_en": "Sir, greetings. Abdul speaking, sir, from JSW One.",
      "text_native": "सर जी नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "21112178962310811",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.1,
      "text_en": "Yes, tell me.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178962310811",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 12.4,
      "text_en": "Uh sir, your company was registered, that's why I called. Is there any requirement, sir, any live requirement in steel right now?",
      "text_native": "अह सर आपकी कंपनी रजिस्टर्ड थी इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट था क्या सर अभी लाइव रिक्वायरमेंट स्टील में?"
    },
    {
      "ucid": "21112178962310811",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.7,
      "text_en": "No, not right now, sir.",
      "text_native": "नहीं अभी तो नहीं है सर।"
    },
    {
      "ucid": "21112178962310811",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 16.7,
      "text_en": "Okay, fine. Sir, if there is any requirement in the future, please let me know, okay?",
      "text_native": "अच्छा ठीक है। सर इन फ्यूचर कुछ रिक्वायरमेंट हो तो मुझे बताइए, ठीक है?"
    },
    {
      "ucid": "21112178962310811",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 17.7,
      "text_en": "Okay, fine.",
      "text_native": "ठीक है, ओके।"
    },
    {
      "ucid": "21112178962310811",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.7,
      "end_s": 18.8,
      "text_en": "Okay sir, thank you.",
      "text_native": "ओके सर, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962310811",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178962310811",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178962310811",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178962310811",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178962310811",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir, any live requirement in steel right now?",
      "comment": "The agent successfully asked for a current requirement, which was the intent of this step."
    },
    {
      "ucid": "21112178962310811",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a generic closing (\"let me know\") instead of setting a specific, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}