Call 21112178962304711 2026-09-17 · Jeevan Jeejo · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (5% inaudible) | Tamil | 21 | supply_led (campaign_name:medium) |
Audio: clear: The customer's final turn is very faint and mostly inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +2/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for now? HR, CR, sheet, coil?
Summary
The agent contacted a registered lead, Bismi Brothers Industries. After a brief introduction, the agent immediately asked for requirements, which the customer denied having at the moment. The agent did not attempt any discovery and closed the call by asking the customer to reach out on WhatsApp if a need arises.
Coaching
When a customer says they have no current requirement, you should still attempt a brief discovery (e.g., 'What do you typically manufacture?') to qualify them for a future follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only listed product categories. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for now? HR, CR, sheet, coil? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is any requirement, you send it to me on WhatsApp itself. The next step was passive and placed the onus on the customer, rather than being a committed action from the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 24.2s | 10.2s | 60.6s | 6.3s | 297.5 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
agent
1.9s
Uh hello, am I talking to uh Bismi Brothers Industries?
customer
4.9s
Yes sir.
agent
5.6s
Mohammad Ibrahim?
customer
6.9s
Ah.
ఆ.
agent
7.7s
Yeah. Uh sir, greetings, I am Jeevan speaking from the JSW One platform.
Yeah. Uh sir, வணக்கம், நான் ஜீவன் பேசுறேன் JSW One platform-ல இருந்து.
customer
11.1s
Okay.
சரிங்க.
agent
12.0s
Sir, you have registered here on the One platform, so I'm calling to ask about that. Do you have any requirement for now? HR, CR, sheet, coil?
Sir, நீங்க இது இங்க One platform-ல register பண்ணிருக்கீங்க அப்போ அதுக்காக கேட்குறதுக்கு. ஏதாச்சு requirement இருக்கா இப்போதைக்கு? HR, CR, sheet, coil?
customer
17.1s
What was this registered for?
எதுல இது பண்ணிருக்கீங்க?
agent
18.9s
What sir?
என்ன sir?
customer
19.5s
What are you saying it was registered for?
நீங்க எதுல பண்ணிருக்கீங்கறீங்க?
agent
21.2s
Uh sir, we supply, we supply this HR, CR, sheet, coil, TMT bars and all.
Uh sir, நம்ம supply பண்றோம், நம்ம supply பண்றோம் இந்த HR, CR, sheet, coil, TMT bar-லாம்.
customer
24.6s
Ah okay, okay, okay. Yes, yes.
ஆ சரி சரி சரி. ஆமா ஆமா.
agent
26.5s
Ah so for you now, is there any
ஆ அப்போ உங்களுக்கு இப்போ ஏதாச்சு
customer
27.6s
Right now, nothing is needed, sir.
இப்போ எதுவும் தேவை இல்லைங்க sir.
agent
29.8s
Now, for now?
இப்போ இப்போதைக்கு?
customer
30.6s
Right now, there is no requirement.
இப்போ எதுவும் requirement இல்லைங்க.
agent
32.1s
No? Okay okay, no problem sir. Now I have sent a message to your WhatsApp number here. If there is any requirement, you send it to me on WhatsApp itself. I will do it.
இல்லையா? சரி சரி, பரவாயில்லை sir. இப்போ நான் இங்க உங்க WhatsApp நம்பருக்கு நான் message போட்டு வெச்சிருக்கிறேன். ஏதாச்சு requirement இருந்துச்சுன்னா நீங்க WhatsApp-லயே எனக்கு அனுப்பு. நான் இது பண்றேன்.
customer
38.4s
Okay.
agent
39.1s
Okay sir, thank you, thank you.
சரி sir, thank you, thank you.
customer
40.4s
[inaudible]