{
  "ucid": "21112178962304711",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:00:47",
  "end_time": "2026-09-17 11:02:22",
  "duration_sec": 95,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA91a0edaf8b2cb4c8cb6f5f8030ca1668.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1657,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962304711__DIA91a0edaf8b2cb4c8cb6f5f8030ca1668.mp3",
  "audio_bytes": 195048,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 65.016,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Uh hello, am I talking to uh Bismi Brothers Industries?\n[5s] CUSTOMER: Yes sir.\n[6s] AGENT: Mohammad Ibrahim?\n[7s] CUSTOMER: Ah.   (ఆ.)\n[8s] AGENT: Yeah. Uh sir, greetings, I am Jeevan speaking from the JSW One platform.   (Yeah. Uh sir, வணக்கம், நான் ஜீவன் பேசுறேன் JSW One platform-ல இருந்து.)\n[11s] CUSTOMER: Okay.   (சரிங்க.)\n[12s] AGENT: Sir, you have registered here on the One platform, so I'm calling to ask about that. Do you have any requirement for now? HR, CR, sheet, coil?   (Sir, நீங்க இது இங்க One platform-ல register பண்ணிருக்கீங்க அப்போ அதுக்காக கேட்குறதுக்கு. ஏதாச்சு requirement இருக்கா இப்போதைக்கு? HR, CR, sheet, coil?)\n[17s] CUSTOMER: What was this registered for?   (எதுல இது பண்ணிருக்கீங்க?)\n[19s] AGENT: What sir?   (என்ன sir?)\n[20s] CUSTOMER: What are you saying it was registered for?   (நீங்க எதுல பண்ணிருக்கீங்கறீங்க?)\n[21s] AGENT: Uh sir, we supply, we supply this HR, CR, sheet, coil, TMT bars and all.   (Uh sir, நம்ம supply பண்றோம், நம்ம supply பண்றோம் இந்த HR, CR, sheet, coil, TMT bar-லாம்.)\n[25s] CUSTOMER: Ah okay, okay, okay. Yes, yes.   (ஆ சரி சரி சரி. ஆமா ஆமா.)\n[26s] AGENT: Ah so for you now, is there any   (ஆ அப்போ உங்களுக்கு இப்போ ஏதாச்சு)\n[28s] CUSTOMER: Right now, nothing is needed, sir.   (இப்போ எதுவும் தேவை இல்லைங்க sir.)\n[30s] AGENT: Now, for now?   (இப்போ இப்போதைக்கு?)\n[31s] CUSTOMER: Right now, there is no requirement.   (இப்போ எதுவும் requirement இல்லைங்க.)\n[32s] AGENT: No? Okay okay, no problem sir. Now I have sent a message to your WhatsApp number here. If there is any requirement, you send it to me on WhatsApp itself. I will do it.   (இல்லையா? சரி சரி, பரவாயில்லை sir. இப்போ நான் இங்க உங்க WhatsApp நம்பருக்கு நான் message போட்டு வெச்சிருக்கிறேன். ஏதாச்சு requirement இருந்துச்சுன்னா நீங்க WhatsApp-லயே எனக்கு அனுப்பு. நான் இது பண்றேன்.)\n[38s] CUSTOMER: Okay.\n[39s] AGENT: Okay sir, thank you, thank you.   (சரி sir, thank you, thank you.)\n[40s] CUSTOMER: [inaudible]",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: The customer's final turn is very faint and mostly inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (5% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you should still attempt a brief discovery (e.g., 'What do you typically manufacture?') to qualify them for a future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Bismi Brothers Industries. After a brief introduction, the agent immediately asked for requirements, which the customer denied having at the moment. The agent did not attempt any discovery and closed the call by asking the customer to reach out on WhatsApp if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only listed product categories.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for now? HR, CR, sheet, coil?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is any requirement, you send it to me on WhatsApp itself.\", \"comment\": \"The next step was passive and placed the onus on the customer, rather than being a committed action from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you should still attempt a brief discovery (e.g., 'What do you typically manufacture?') to qualify them for a future follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead, Bismi Brothers Industries. After a brief introduction, the agent immediately asked for requirements, which the customer denied having at the moment. The agent did not attempt any discovery and closed the call by asking the customer to reach out on WhatsApp if a need arises.\"}",
  "error": null,
  "latency_ms": 26805,
  "input_tokens": 3202,
  "output_tokens": 697,
  "created_at": "2026-09-25 12:06:47",
  "sentiment": "negative",
  "sentiment_score": -0.34,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 6,
  "lex_hits": 7,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.703,
  "agent_talk_sec": 24.2,
  "customer_talk_sec": 10.2,
  "dead_air_sec": 60.6,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 297.5,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 7,
  "words_agent": 120,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962304711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.87,
      "end_s": 4.6,
      "text_en": "Uh hello, am I talking to uh Bismi Brothers Industries?",
      "text_native": "Uh hello, am I talking to uh Bismi Brothers Industries?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.39,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178962304711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 6.48,
      "text_en": "Mohammad Ibrahim?",
      "text_native": "Mohammad Ibrahim?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.2,
      "text_en": "Ah.",
      "text_native": "ఆ."
    },
    {
      "ucid": "21112178962304711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.69,
      "end_s": 10.8,
      "text_en": "Yeah. Uh sir, greetings, I am Jeevan speaking from the JSW One platform.",
      "text_native": "Yeah. Uh sir, வணக்கம், நான் ஜீவன் பேசுறேன் JSW One platform-ல இருந்து."
    },
    {
      "ucid": "21112178962304711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 11.6,
      "text_en": "Okay.",
      "text_native": "சரிங்க."
    },
    {
      "ucid": "21112178962304711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.97,
      "end_s": 16.5,
      "text_en": "Sir, you have registered here on the One platform, so I'm calling to ask about that. Do you have any requirement for now? HR, CR, sheet, coil?",
      "text_native": "Sir, நீங்க இது இங்க One platform-ல register பண்ணிருக்கீங்க அப்போ அதுக்காக கேட்குறதுக்கு. ஏதாச்சு requirement இருக்கா இப்போதைக்கு? HR, CR, sheet, coil?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.07,
      "end_s": 18.4,
      "text_en": "What was this registered for?",
      "text_native": "எதுல இது பண்ணிருக்கீங்க?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.36,
      "text_en": "What sir?",
      "text_native": "என்ன sir?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.7,
      "text_en": "What are you saying it was registered for?",
      "text_native": "நீங்க எதுல பண்ணிருக்கீங்கறீங்க?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 24.6,
      "text_en": "Uh sir, we supply, we supply this HR, CR, sheet, coil, TMT bars and all.",
      "text_native": "Uh sir, நம்ம supply பண்றோம், நம்ம supply பண்றோம் இந்த HR, CR, sheet, coil, TMT bar-லாம்."
    },
    {
      "ucid": "21112178962304711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 26.2,
      "text_en": "Ah okay, okay, okay. Yes, yes.",
      "text_native": "ஆ சரி சரி சரி. ஆமா ஆமா."
    },
    {
      "ucid": "21112178962304711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.6,
      "text_en": "Ah so for you now, is there any",
      "text_native": "ஆ அப்போ உங்களுக்கு இப்போ ஏதாச்சு"
    },
    {
      "ucid": "21112178962304711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 29.1,
      "text_en": "Right now, nothing is needed, sir.",
      "text_native": "இப்போ எதுவும் தேவை இல்லைங்க sir."
    },
    {
      "ucid": "21112178962304711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.4,
      "text_en": "Now, for now?",
      "text_native": "இப்போ இப்போதைக்கு?"
    },
    {
      "ucid": "21112178962304711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 31.9,
      "text_en": "Right now, there is no requirement.",
      "text_native": "இப்போ எதுவும் requirement இல்லைங்க."
    },
    {
      "ucid": "21112178962304711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 38.4,
      "text_en": "No? Okay okay, no problem sir. Now I have sent a message to your WhatsApp number here. If there is any requirement, you send it to me on WhatsApp itself. I will do it.",
      "text_native": "இல்லையா? சரி சரி, பரவாயில்லை sir. இப்போ நான் இங்க உங்க WhatsApp நம்பருக்கு நான் message போட்டு வெச்சிருக்கிறேன். ஏதாச்சு requirement இருந்துச்சுன்னா நீங்க WhatsApp-லயே எனக்கு அனுப்பு. நான் இது பண்றேன்."
    },
    {
      "ucid": "21112178962304711",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.4,
      "end_s": 38.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178962304711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.1,
      "end_s": 40.2,
      "text_en": "Okay sir, thank you, thank you.",
      "text_native": "சரி sir, thank you, thank you."
    },
    {
      "ucid": "21112178962304711",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962304711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178962304711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178962304711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no requirement."
    },
    {
      "ucid": "21112178962304711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only listed product categories."
    },
    {
      "ucid": "21112178962304711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for now? HR, CR, sheet, coil?",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178962304711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is any requirement, you send it to me on WhatsApp itself.",
      "comment": "The next step was passive and placed the onus on the customer, rather than being a committed action from the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}