{
  "ucid": "21112178962247911",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 10:51:19",
  "end_time": "2026-09-17 10:52:25",
  "duration_sec": 66,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd850b143ee85be378e4f4a4ccc8ca8b4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1664,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962247911__DIAd850b143ee85be378e4f4a4ccc8ca8b4.mp3",
  "audio_bytes": 172368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 57.456,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, Sagar Enterprise?\n[3s] CUSTOMER: Yes.   (हाँ जी।)\n[3s] AGENT: Sir, this is Anushree speaking from JSW One's side.   (सर अनुश्री ती बात करू JSW One साईड.)\n[5s] CUSTOMER: Yes ma'am, tell me.   (हाँ मैडम बोलिए।)\n[6s] AGENT: Sir, I wanted to ask if you have any requirement for GI sheets.   (सर, काय रिक्वायरमेंट आहे का विचारायचं होत जी आय शीट मध्ये.)\n[9s] CUSTOMER: Do you have 30 1525? In GI?   (thirty fifteen twenty five में है? GI में?)\n[11s] AGENT: Uh, what is the thickness? Point three?   (अह थिकनेस कितना है? point three?)\n[13s] CUSTOMER: Point three.   (point three.)\n[14s] AGENT: Fifteen twenty five, so it's regular?   (fifteen twenty five सो रेगुलर है?)\n[15s] CUSTOMER: Yes, it's regular, ma'am.   (हाँ रेगुलर है मैडम।)\n[17s] AGENT: And sir, I mean, what is the requirement quantity?   (और सर मतलब कितना रिक्वायरमेंट है?)\n[18s] CUSTOMER: First, tell me if you have the stock or not.   (क्या स्टॉक है की नहीं पहेले ये तो बताओ।)\n[20s] AGENT: Stock, sir, I will check and tell you.   (स्टॉक सर मैं करके बताती हूँ आपको।)\n[22s] CUSTOMER: Yes, tell me if you have it or not. I don't think you will have it. Still, tell me.   (हाँ है की नहीं बताओ, मेरे हिसाब से नहीं होगा आपके पास। फिर भी बताओ।)\n[24s] AGENT: This, sir, are you in manufacturing or in retailing?   (यह सर आप मैन्युफैक्चरिंग में हो या रिटेलिंग में हो?)\n[27s] CUSTOMER: Mine is retailing, ma'am.   (रिटेलिंग है मैडम मेरा।)\n[28s] AGENT: Okay. I will check and tell you.   (ओके। चेक करके बताती हूँ मैं आपको।)\n[30s] CUSTOMER: Okay.   (ठीक है।)\n[31s] AGENT: Yes.   (जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Marathi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's line, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately asks for a specific product, acknowledge it but try to complete discovery first to understand their business before getting stuck on a single stock check.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a retailer, immediately inquired about a specific GI sheet specification. The agent attempted to qualify by asking for quantity but was deflected by the customer's insistence on a stock check first. The call ended with the agent promising to check stock and call back, without capturing the full requirement or setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Sagar Enterprise? ... Sir, this is Anushree speaking from JSW One's side.\", \"comment\": \"Agent greeted, used the customer's name, and identified herself and the company; the customer's response gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked one discovery question ('are you in manufacturing or in retailing?'), which is below the threshold for a pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement and quantity, but failed to capture the quantity or confirm stock availability on the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's closing 'I will check and tell you' is not a committed next step with a specific timeframe.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately asks for a specific product, acknowledge it but try to complete discovery first to understand their business before getting stuck on a single stock check.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a retailer, immediately inquired about a specific GI sheet specification. The agent attempted to qualify by asking for quantity but was deflected by the customer's insistence on a stock check first. The call ended with the agent promising to check stock and call back, without capturing the full requirement or setting a firm next step.\"}",
  "error": null,
  "latency_ms": 34740,
  "input_tokens": 3106,
  "output_tokens": 720,
  "created_at": "2026-09-25 12:07:12",
  "sentiment": "negative",
  "sentiment_score": -0.183,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 3,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.584,
  "agent_talk_sec": 15.7,
  "customer_talk_sec": 11.2,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 275.2,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 6,
  "words_agent": 72,
  "words_customer": 53,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962247911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178962247911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 2.53,
      "text_en": "Hello, Sagar Enterprise?",
      "text_native": "Hello, Sagar Enterprise?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.05,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 5.0,
      "text_en": "Sir, this is Anushree speaking from JSW One's side.",
      "text_native": "सर अनुश्री ती बात करू JSW One साईड."
    },
    {
      "ucid": "21112178962247911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.88,
      "text_en": "Yes ma'am, tell me.",
      "text_native": "हाँ मैडम बोलिए।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.51,
      "text_en": "Sir, I wanted to ask if you have any requirement for GI sheets.",
      "text_native": "सर, काय रिक्वायरमेंट आहे का विचारायचं होत जी आय शीट मध्ये."
    },
    {
      "ucid": "21112178962247911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.79,
      "end_s": 10.79,
      "text_en": "Do you have 30 1525? In GI?",
      "text_native": "thirty fifteen twenty five में है? GI में?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 12.77,
      "text_en": "Uh, what is the thickness? Point three?",
      "text_native": "अह थिकनेस कितना है? point three?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 13.3,
      "text_en": "Point three.",
      "text_native": "point three."
    },
    {
      "ucid": "21112178962247911",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.55,
      "end_s": 15.1,
      "text_en": "Fifteen twenty five, so it's regular?",
      "text_native": "fifteen twenty five सो रेगुलर है?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.35,
      "end_s": 16.4,
      "text_en": "Yes, it's regular, ma'am.",
      "text_native": "हाँ रेगुलर है मैडम।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 18.28,
      "text_en": "And sir, I mean, what is the requirement quantity?",
      "text_native": "और सर मतलब कितना रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 20.0,
      "text_en": "First, tell me if you have the stock or not.",
      "text_native": "क्या स्टॉक है की नहीं पहेले ये तो बताओ।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.08,
      "end_s": 21.48,
      "text_en": "Stock, sir, I will check and tell you.",
      "text_native": "स्टॉक सर मैं करके बताती हूँ आपको।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 24.38,
      "text_en": "Yes, tell me if you have it or not. I don't think you will have it. Still, tell me.",
      "text_native": "हाँ है की नहीं बताओ, मेरे हिसाब से नहीं होगा आपके पास। फिर भी बताओ।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.8,
      "text_en": "This, sir, are you in manufacturing or in retailing?",
      "text_native": "यह सर आप मैन्युफैक्चरिंग में हो या रिटेलिंग में हो?"
    },
    {
      "ucid": "21112178962247911",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 28.0,
      "text_en": "Mine is retailing, ma'am.",
      "text_native": "रिटेलिंग है मैडम मेरा।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 29.9,
      "text_en": "Okay. I will check and tell you.",
      "text_native": "ओके। चेक करके बताती हूँ मैं आपको।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 30.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178962247911",
      "idx": 19,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962247911",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, Sagar Enterprise? ... Sir, this is Anushree speaking from JSW One's side.",
      "comment": "Agent greeted, used the customer's name, and identified herself and the company; the customer's response gave implicit permission to proceed."
    },
    {
      "ucid": "21112178962247911",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements."
    },
    {
      "ucid": "21112178962247911",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked one discovery question ('are you in manufacturing or in retailing?'), which is below the threshold for a pass."
    },
    {
      "ucid": "21112178962247911",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178962247911",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked for a requirement and quantity, but failed to capture the quantity or confirm stock availability on the call."
    },
    {
      "ucid": "21112178962247911",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's closing 'I will check and tell you' is not a committed next step with a specific timeframe."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}