Call 21112178962230311 2026-09-17 · Ronak Mehta · 3:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 44 turns, clean transcript (0% inaudible) | Hindi | 44 | supply_led (campaign_name:medium) |
Audio: clear: Significant crosstalk and background noise in the first 4 seconds, making the agent's introduction difficult to discern completely.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +2/−14
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to ask for permission to speak, jumping directly into the call's purpose.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead immediately asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about monthly tonnage, missing 5 of the 6 required discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Someone offered us 80 rupees today.
did well
Qualify
just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you...
Summary
The customer, a fastener manufacturer, has an immediate requirement for 200 MT of 2.5mm x 1205 GP coil in Ludhiana and has a competitor's offer of Rs 80. The agent was reactive, skipping the hook and discovery to capture the requirement specs. The call ended with the agent promising to check the price and availability without a committed timeline.
Coaching
When the customer asks for price early, acknowledge it but stick to the script: deliver your hook, complete discovery, and then use that information to build a value proposition before providing a price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello. Sanjeev ji, good morning. I am calling from JSW One. Agent failed to ask for permission to speak, jumping directly into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil? Agent did not lead with a supply or price hook, instead immediately asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons of material do you pick up monthly? Agent only asked about monthly tonnage, missing 5 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs and instead got drawn into a price discussion. |
| SL5 Qualify | 2 | pass | – | 2.0 | just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you... Agent successfully captured the key requirement details (qty, thickness, width, location). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will get this checked once and update you, sir. Okay? The next step was vague and lacked a specific commitment on when the update would be provided. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Someone offered us 80 rupees today. |
Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.415 | 51.3s | 72.4s | 56.3s | 5.9s | 302.9 | 0 | 23 | 21 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
1.0s
Hello. Sanjeev ji, good morning. I am calling from JSW One.
हेलो। संजीव जी गुड मॉर्निंग। JSW One से बोल रहा हूं।
customer
3.5s
Hello. Yes, yes, tell me, sir.
हेलो। हां जी हां जी बोलिए सर।
agent
5.0s
Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil?
जी सर, अभी कोई requirement आ रही आपके idea fasteners के form के लिए? GP coil में?
customer
9.1s
What rate?
क्या rate?
agent
10.2s
Uh, the rates are a bit high, sir, but you tell me your current requirement, so that I can plan it up, sir.
अह rates तो सर थोड़े बड़े ही है, but अभी आपका current requirement आप बताइए, जैसे मैं plan up करूं सर।
customer
14.2s
Sir, we need 600 tons of material.
सर हमें 600 tons माल चाहिए।
agent
16.2s
Okay. How much are you picking from that right now? Do you need to do it now?
Okay. अभी अभी कितना pick कर रहे है उसमे से? करना है अभी आपको?
customer
18.8s
We have to place an order now. We are just waiting for the price.
अभी हमने order place करना है। हम wait ही कर रहे हैं price की।
agent
21.5s
Okay. How many tons of material do you pick up monthly?
Okay. कितना कितना ton उठाते है आप monthly का माल?
customer
23.8s
Two hundred to three hundred tons.
दो सौ से तीन सौ ton.
agent
25.2s
Okay. I can plan that up and give it to you.
Okay. उसका plan up करके दे सकता हूं मैं।
customer
27.0s
Sir, price... sir, without the price, without price we can't commit anything, right?
सर price, सर बिना price के, without price we can't commit anything ना?
agent
30.0s
Understood, understood.
customer
31.2s
Today we, someone offered us... hold on, let me see what price he offered. Someone offered us 80 rupees today.
Today we, someone offered us... hold रखिए मैं देखता हूं क्या price offer किया उसने। 80 rupees offer किया आज किसी ने हमें।
agent
36.5s
In what thickness?
कितने thickness में?
customer
37.7s
2.5.
agent
38.5s
In GP coil? 2.5 mm thickness?
GP coil में? 2.5 mm thickness?
customer
40.0s
Hmm.
हम्म।
agent
40.6s
Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir.
Okay. एक बार मैं check कर लेता हूं सर। Generally अभी uh .5 mm में तो generally 83 500 चल ही रहा है। 2.5 का मैं check करा सकता हूं सर एक बार।
customer
46.5s
Get it done.
करवा लीजिए।
agent
47.4s
Yes, just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you...
हां, मुझे खाली attributes बता दीजिए ना सर, कितना मतलब आपके 2.5 mm thickness में कितना आपको width...
customer
50.5s
Will need 200 tons of material.
दो सौ ton माल चाहिए होगा।
agent
52.0s
Okay.
agent
52.8s
We will do it, sir.
कर देंगे ना सर।
customer
53.6s
What are you saying?
क्या कह रहे हो?
agent
54.2s
We will do it, there's no problem in that. But what will be your width for the coils?
कर देंगे, उसमे कोई problem नहीं है। But आपका width कितना रहेगा coils की?
customer
56.8s
1205.
agent
58.5s
1250?
customer
59.5s
No no, 1205.
नहीं नहीं, 1205.
agent
100.5s
1205 width.
customer
102.5s
Okay.
agent
103.0s
And will you take this in coil format or in sheets? How will it be for you?
और ये आपको coil format में लेंगे या sheets में लेंगे? कैसा रहेगा आपका?
customer
105.5s
Coil, coil sir, we use coils.
Coil, coil सर, coil लगते है हमारे।
agent
107.5s
You use coils, right? Okay, that will work.
Coil लगते है ना? ठीक है, चलेगा।
agent
109.5s
And how about this, what will be the spangle, the GSM? Will it be zero? Or regular?
और ये आपका कैसा, spangle कितना, GSM कितना रहेगा? Zero रहेगा? या regular रहेगा?
customer
112.5s
No problem, whether it has spangle or not, that doesn't matter.
कोई दिक्कत नहीं है, वो spangle हो या ना हो, that doesn't matter.
agent
115.0s
Understood, understood. Okay. And what will be your delivery location, sir?
Understood, understood. ठीक है। और आपका delivery location कौनसा रहेगा सर?
customer
117.5s
Sorry? Ludhiana.
Sorry? लुधियाना।
agent
119.0s
In Ludhiana, at your place, which one, the one near Eastman Chowk?
लुधियाना में आपके यहां पे कौनसा, near Eastman Chowk वाला?
customer
121.5s
Yes, yes, yes.
हां हां हां।
agent
122.5s
Okay. That will work, I will get this checked once and update you, sir. Okay?
ठीक है। चलेगा, मैं एक बार ये check करा के आपको मैं update करता हूं सर। ठीक है?
customer
125.5s
Okay.
agent
126.5s
Okay.