{ "ucid": "21112178962230311", "call_date": "2026-09-17", "start_time": "2026-09-17 10:48:23", "end_time": "2026-09-17 10:51:23", "duration_sec": 180, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA922d547c6be983e6be379c1a2cdb53a0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1667, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962230311__DIA922d547c6be983e6be379c1a2cdb53a0.mp3", "audio_bytes": 491184, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 163.728, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हेलो?)\n[1s] AGENT: Hello. Sanjeev ji, good morning. I am calling from JSW One. (हेलो। संजीव जी गुड मॉर्निंग। JSW One से बोल रहा हूं।)\n[4s] CUSTOMER: Hello. Yes, yes, tell me, sir. (हेलो। हां जी हां जी बोलिए सर।)\n[5s] AGENT: Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil? (जी सर, अभी कोई requirement आ रही आपके idea fasteners के form के लिए? GP coil में?)\n[9s] CUSTOMER: What rate? (क्या rate?)\n[10s] AGENT: Uh, the rates are a bit high, sir, but you tell me your current requirement, so that I can plan it up, sir. (अह rates तो सर थोड़े बड़े ही है, but अभी आपका current requirement आप बताइए, जैसे मैं plan up करूं सर।)\n[14s] CUSTOMER: Sir, we need 600 tons of material. (सर हमें 600 tons माल चाहिए।)\n[16s] AGENT: Okay. How much are you picking from that right now? Do you need to do it now? (Okay. अभी अभी कितना pick कर रहे है उसमे से? करना है अभी आपको?)\n[19s] CUSTOMER: We have to place an order now. We are just waiting for the price. (अभी हमने order place करना है। हम wait ही कर रहे हैं price की।)\n[22s] AGENT: Okay. How many tons of material do you pick up monthly? (Okay. कितना कितना ton उठाते है आप monthly का माल?)\n[24s] CUSTOMER: Two hundred to three hundred tons. (दो सौ से तीन सौ ton.)\n[25s] AGENT: Okay. I can plan that up and give it to you. (Okay. उसका plan up करके दे सकता हूं मैं।)\n[27s] CUSTOMER: Sir, price... sir, without the price, without price we can't commit anything, right? (सर price, सर बिना price के, without price we can't commit anything ना?)\n[30s] AGENT: Understood, understood.\n[31s] CUSTOMER: Today we, someone offered us... hold on, let me see what price he offered. Someone offered us 80 rupees today. (Today we, someone offered us... hold रखिए मैं देखता हूं क्या price offer किया उसने। 80 rupees offer किया आज किसी ने हमें।)\n[36s] AGENT: In what thickness? (कितने thickness में?)\n[38s] CUSTOMER: 2.5.\n[38s] AGENT: In GP coil? 2.5 mm thickness? (GP coil में? 2.5 mm thickness?)\n[40s] CUSTOMER: Hmm. (हम्म।)\n[41s] AGENT: Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir. (Okay. एक बार मैं check कर लेता हूं सर। Generally अभी uh .5 mm में तो generally 83 500 चल ही रहा है। 2.5 का मैं check करा सकता हूं सर एक बार।)\n[46s] CUSTOMER: Get it done. (करवा लीजिए।)\n[47s] AGENT: Yes, just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you... (हां, मुझे खाली attributes बता दीजिए ना सर, कितना मतलब आपके 2.5 mm thickness में कितना आपको width...)\n[50s] CUSTOMER: Will need 200 tons of material. (दो सौ ton माल चाहिए होगा।)\n[52s] AGENT: Okay.\n[53s] AGENT: We will do it, sir. (कर देंगे ना सर।)\n[54s] CUSTOMER: What are you saying? (क्या कह रहे हो?)\n[54s] AGENT: We will do it, there's no problem in that. But what will be your width for the coils? (कर देंगे, उसमे कोई problem नहीं है। But आपका width कितना रहेगा coils की?)\n[57s] CUSTOMER: 1205.\n[58s] AGENT: 1250?\n[60s] CUSTOMER: No no, 1205. (नहीं नहीं, 1205.)\n[100s] AGENT: 1205 width.\n[102s] CUSTOMER: Okay.\n[103s] AGENT: And will you take this in coil format or in sheets? How will it be for you? (और ये आपको coil format में लेंगे या sheets में लेंगे? कैसा रहेगा आपका?)\n[106s] CUSTOMER: Coil, coil sir, we use coils. (Coil, coil सर, coil लगते है हमारे।)\n[108s] AGENT: You use coils, right? Okay, that will work. (Coil लगते है ना? ठीक है, चलेगा।)\n[110s] AGENT: And how about this, what will be the spangle, the GSM? Will it be zero? Or regular? (और ये आपका कैसा, spangle कितना, GSM कितना रहेगा? Zero रहेगा? या regular रहेगा?)\n[112s] CUSTOMER: No problem, whether it has spangle or not, that doesn't matter. (कोई दिक्कत नहीं है, वो spangle हो या ना हो, that doesn't matter.)\n[115s] AGENT: Understood, understood. Okay. And what will be your delivery location, sir? (Understood, understood. ठीक है। और आपका delivery location कौनसा रहेगा सर?)\n[118s] CUSTOMER: Sorry? Ludhiana. (Sorry? लुधियाना।)\n[119s] AGENT: In Ludhiana, at your place, which one, the one near Eastman Chowk? (लुधियाना में आपके यहां पे कौनसा, near Eastman Chowk वाला?)\n[122s] CUSTOMER: Yes, yes, yes. (हां हां हां।)\n[122s] AGENT: Okay. That will work, I will get this checked once and update you, sir. Okay? (ठीक है। चलेगा, मैं एक बार ये check करा के आपको मैं update करता हूं सर। ठीक है?)\n[126s] CUSTOMER: Okay.\n[126s] AGENT: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 44, "connected": 1, "audio_notes": "clear: Significant crosstalk and background noise in the first 4 seconds, making the agent's introduction difficult to discern completely.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "44 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When the customer asks for price early, acknowledge it but stick to the script: deliver your hook, complete discovery, and then use that information to build a value proposition before providing a price.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a fastener manufacturer, has an immediate requirement for 200 MT of 2.5mm x 1205 GP coil in Ludhiana and has a competitor's offer of Rs 80. The agent was reactive, skipping the hook and discovery to capture the requirement specs. The call ended with the agent promising to check the price and availability without a committed timeline.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello. Sanjeev ji, good morning. I am calling from JSW One.\", \"comment\": \"Agent failed to ask for permission to speak, jumping directly into the call's purpose.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil?\", \"comment\": \"Agent did not lead with a supply or price hook, instead immediately asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"How many tons of material do you pick up monthly?\", \"comment\": \"Agent only asked about monthly tonnage, missing 5 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs and instead got drawn into a price discussion.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you...\", \"comment\": \"Agent successfully captured the key requirement details (qty, thickness, width, location).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will get this checked once and update you, sir. Okay?\", \"comment\": \"The next step was vague and lacked a specific commitment on when the update would be provided.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer asks for price early, acknowledge it but stick to the script: deliver your hook, complete discovery, and then use that information to build a value proposition before providing a price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Someone offered us 80 rupees today.\", \"response\": \"Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir.\"}], \"call_summary\": \"The customer, a fastener manufacturer, has an immediate requirement for 200 MT of 2.5mm x 1205 GP coil in Ludhiana and has a competitor's offer of Rs 80. The agent was reactive, skipping the hook and discovery to capture the requirement specs. The call ended with the agent promising to check the price and availability without a committed timeline.\"}", "error": null, "latency_ms": 34073, "input_tokens": 4039, "output_tokens": 883, "created_at": "2026-09-25 12:07:20", "sentiment": "negative", "sentiment_score": -0.4, "sentiment_confidence": "high", "pos": 2, "neg": 14, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.415, "agent_talk_sec": 51.3, "customer_talk_sec": 72.4, "dead_air_sec": 56.3, "longest_monologue_sec": 5.9, "agent_wpm": 302.9, "interruptions": 0, "agent_turns": 23, "customer_turns": 21, "discovery_qs": 19, "words_agent": 259, "words_customer": 113, "monologue_heavy": 0, "turns": [ { "ucid": "21112178962230311", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 1.0, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178962230311", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 3.5, "text_en": "Hello. Sanjeev ji, good morning. I am calling from JSW One.", "text_native": "हेलो। संजीव जी गुड मॉर्निंग। JSW One से बोल रहा हूं।" }, { "ucid": "21112178962230311", "idx": 2, "speaker": "customer", "start_s": 3.5, "end_s": 5.0, "text_en": "Hello. Yes, yes, tell me, sir.", "text_native": "हेलो। हां जी हां जी बोलिए सर।" }, { "ucid": "21112178962230311", "idx": 3, "speaker": "agent", "start_s": 5.0, "end_s": 8.9, "text_en": "Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil?", "text_native": "जी सर, अभी कोई requirement आ रही आपके idea fasteners के form के लिए? GP coil में?" }, { "ucid": "21112178962230311", "idx": 4, "speaker": "customer", "start_s": 9.1, "end_s": 9.8, "text_en": "What rate?", "text_native": "क्या rate?" }, { "ucid": "21112178962230311", "idx": 5, "speaker": "agent", "start_s": 10.2, "end_s": 14.0, "text_en": "Uh, the rates are a bit high, sir, but you tell me your current requirement, so that I can plan it up, sir.", "text_native": "अह rates तो सर थोड़े बड़े ही है, but अभी आपका current requirement आप बताइए, जैसे मैं plan up करूं सर।" }, { "ucid": "21112178962230311", "idx": 6, "speaker": "customer", "start_s": 14.2, "end_s": 16.0, "text_en": "Sir, we need 600 tons of material.", "text_native": "सर हमें 600 tons माल चाहिए।" }, { "ucid": "21112178962230311", "idx": 7, "speaker": "agent", "start_s": 16.2, "end_s": 18.8, "text_en": "Okay. How much are you picking from that right now? Do you need to do it now?", "text_native": "Okay. अभी अभी कितना pick कर रहे है उसमे से? करना है अभी आपको?" }, { "ucid": "21112178962230311", "idx": 8, "speaker": "customer", "start_s": 18.8, "end_s": 21.4, "text_en": "We have to place an order now. We are just waiting for the price.", "text_native": "अभी हमने order place करना है। हम wait ही कर रहे हैं price की।" }, { "ucid": "21112178962230311", "idx": 9, "speaker": "agent", "start_s": 21.5, "end_s": 23.6, "text_en": "Okay. How many tons of material do you pick up monthly?", "text_native": "Okay. कितना कितना ton उठाते है आप monthly का माल?" }, { "ucid": "21112178962230311", "idx": 10, "speaker": "customer", "start_s": 23.8, "end_s": 25.0, "text_en": "Two hundred to three hundred tons.", "text_native": "दो सौ से तीन सौ ton." }, { "ucid": "21112178962230311", "idx": 11, "speaker": "agent", "start_s": 25.2, "end_s": 27.0, "text_en": "Okay. I can plan that up and give it to you.", "text_native": "Okay. उसका plan up करके दे सकता हूं मैं।" }, { "ucid": "21112178962230311", "idx": 12, "speaker": "customer", "start_s": 27.0, "end_s": 30.0, "text_en": "Sir, price... sir, without the price, without price we can't commit anything, right?", "text_native": "सर price, सर बिना price के, without price we can't commit anything ना?" }, { "ucid": "21112178962230311", "idx": 13, "speaker": "agent", "start_s": 30.0, "end_s": 30.8, "text_en": "Understood, understood.", "text_native": "Understood, understood." }, { "ucid": "21112178962230311", "idx": 14, "speaker": "customer", "start_s": 31.2, "end_s": 36.5, "text_en": "Today we, someone offered us... hold on, let me see what price he offered. Someone offered us 80 rupees today.", "text_native": "Today we, someone offered us... hold रखिए मैं देखता हूं क्या price offer किया उसने। 80 rupees offer किया आज किसी ने हमें।" }, { "ucid": "21112178962230311", "idx": 15, "speaker": "agent", "start_s": 36.5, "end_s": 37.5, "text_en": "In what thickness?", "text_native": "कितने thickness में?" }, { "ucid": "21112178962230311", "idx": 16, "speaker": "customer", "start_s": 37.7, "end_s": 38.5, "text_en": "2.5.", "text_native": "2.5." }, { "ucid": "21112178962230311", "idx": 17, "speaker": "agent", "start_s": 38.5, "end_s": 40.0, "text_en": "In GP coil? 2.5 mm thickness?", "text_native": "GP coil में? 2.5 mm thickness?" }, { "ucid": "21112178962230311", "idx": 18, "speaker": "customer", "start_s": 40.0, "end_s": 40.5, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178962230311", "idx": 19, "speaker": "agent", "start_s": 40.6, "end_s": 46.5, "text_en": "Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir.", "text_native": "Okay. एक बार मैं check कर लेता हूं सर। Generally अभी uh .5 mm में तो generally 83 500 चल ही रहा है। 2.5 का मैं check करा सकता हूं सर एक बार।" }, { "ucid": "21112178962230311", "idx": 20, "speaker": "customer", "start_s": 46.5, "end_s": 47.2, "text_en": "Get it done.", "text_native": "करवा लीजिए।" }, { "ucid": "21112178962230311", "idx": 21, "speaker": "agent", "start_s": 47.4, "end_s": 50.5, "text_en": "Yes, just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you...", "text_native": "हां, मुझे खाली attributes बता दीजिए ना सर, कितना मतलब आपके 2.5 mm thickness में कितना आपको width..." }, { "ucid": "21112178962230311", "idx": 22, "speaker": "customer", "start_s": 50.5, "end_s": 52.0, "text_en": "Will need 200 tons of material.", "text_native": "दो सौ ton माल चाहिए होगा।" }, { "ucid": "21112178962230311", "idx": 23, "speaker": "agent", "start_s": 52.0, "end_s": 52.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962230311", "idx": 24, "speaker": "agent", "start_s": 52.8, "end_s": 53.5, "text_en": "We will do it, sir.", "text_native": "कर देंगे ना सर।" }, { "ucid": "21112178962230311", "idx": 25, "speaker": "customer", "start_s": 53.6, "end_s": 54.2, "text_en": "What are you saying?", "text_native": "क्या कह रहे हो?" }, { "ucid": "21112178962230311", "idx": 26, "speaker": "agent", "start_s": 54.2, "end_s": 56.8, "text_en": "We will do it, there's no problem in that. But what will be your width for the coils?", "text_native": "कर देंगे, उसमे कोई problem नहीं है। But आपका width कितना रहेगा coils की?" }, { "ucid": "21112178962230311", "idx": 27, "speaker": "customer", "start_s": 56.8, "end_s": 58.5, "text_en": "1205.", "text_native": "1205." }, { "ucid": "21112178962230311", "idx": 28, "speaker": "agent", "start_s": 58.5, "end_s": 59.5, "text_en": "1250?", "text_native": "1250?" }, { "ucid": "21112178962230311", "idx": 29, "speaker": "customer", "start_s": 59.5, "end_s": 100.5, "text_en": "No no, 1205.", "text_native": "नहीं नहीं, 1205." }, { "ucid": "21112178962230311", "idx": 30, "speaker": "agent", "start_s": 100.5, "end_s": 102.5, "text_en": "1205 width.", "text_native": "1205 width." }, { "ucid": "21112178962230311", "idx": 31, "speaker": "customer", "start_s": 102.5, "end_s": 103.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962230311", "idx": 32, "speaker": "agent", "start_s": 103.0, "end_s": 105.5, "text_en": "And will you take this in coil format or in sheets? How will it be for you?", "text_native": "और ये आपको coil format में लेंगे या sheets में लेंगे? कैसा रहेगा आपका?" }, { "ucid": "21112178962230311", "idx": 33, "speaker": "customer", "start_s": 105.5, "end_s": 107.5, "text_en": "Coil, coil sir, we use coils.", "text_native": "Coil, coil सर, coil लगते है हमारे।" }, { "ucid": "21112178962230311", "idx": 34, "speaker": "agent", "start_s": 107.5, "end_s": 109.0, "text_en": "You use coils, right? Okay, that will work.", "text_native": "Coil लगते है ना? ठीक है, चलेगा।" }, { "ucid": "21112178962230311", "idx": 35, "speaker": "agent", "start_s": 109.5, "end_s": 112.5, "text_en": "And how about this, what will be the spangle, the GSM? Will it be zero? Or regular?", "text_native": "और ये आपका कैसा, spangle कितना, GSM कितना रहेगा? Zero रहेगा? या regular रहेगा?" }, { "ucid": "21112178962230311", "idx": 36, "speaker": "customer", "start_s": 112.5, "end_s": 115.0, "text_en": "No problem, whether it has spangle or not, that doesn't matter.", "text_native": "कोई दिक्कत नहीं है, वो spangle हो या ना हो, that doesn't matter." }, { "ucid": "21112178962230311", "idx": 37, "speaker": "agent", "start_s": 115.0, "end_s": 117.5, "text_en": "Understood, understood. Okay. And what will be your delivery location, sir?", "text_native": "Understood, understood. ठीक है। और आपका delivery location कौनसा रहेगा सर?" }, { "ucid": "21112178962230311", "idx": 38, "speaker": "customer", "start_s": 117.5, "end_s": 119.0, "text_en": "Sorry? Ludhiana.", "text_native": "Sorry? लुधियाना।" }, { "ucid": "21112178962230311", "idx": 39, "speaker": "agent", "start_s": 119.0, "end_s": 121.5, "text_en": "In Ludhiana, at your place, which one, the one near Eastman Chowk?", "text_native": "लुधियाना में आपके यहां पे कौनसा, near Eastman Chowk वाला?" }, { "ucid": "21112178962230311", "idx": 40, "speaker": "customer", "start_s": 121.5, "end_s": 122.5, "text_en": "Yes, yes, yes.", "text_native": "हां हां हां।" }, { "ucid": "21112178962230311", "idx": 41, "speaker": "agent", "start_s": 122.5, "end_s": 125.5, "text_en": "Okay. That will work, I will get this checked once and update you, sir. Okay?", "text_native": "ठीक है। चलेगा, मैं एक बार ये check करा के आपको मैं update करता हूं सर। ठीक है?" }, { "ucid": "21112178962230311", "idx": 42, "speaker": "customer", "start_s": 125.5, "end_s": 126.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178962230311", "idx": 43, "speaker": "agent", "start_s": 126.5, "end_s": 127.0, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178962230311", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Hello. Sanjeev ji, good morning. I am calling from JSW One.", "comment": "Agent failed to ask for permission to speak, jumping directly into the call's purpose." }, { "ucid": "21112178962230311", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes sir, is there any requirement coming up for your idea fasteners form? In GP coil?", "comment": "Agent did not lead with a supply or price hook, instead immediately asking for a requirement." }, { "ucid": "21112178962230311", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "How many tons of material do you pick up monthly?", "comment": "Agent only asked about monthly tonnage, missing 5 of the 6 required discovery questions." }, { "ucid": "21112178962230311", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs and instead got drawn into a price discussion." }, { "ucid": "21112178962230311", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "just tell me the attributes, sir. How much, I mean, in your 2.5 mm thickness, how much width do you...", "comment": "Agent successfully captured the key requirement details (qty, thickness, width, location)." }, { "ucid": "21112178962230311", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will get this checked once and update you, sir. Okay?", "comment": "The next step was vague and lacked a specific commitment on when the update would be provided." } ], "objections": [ { "ucid": "21112178962230311", "obj_type": "price", "state": "mishandled", "evidence": "Someone offered us 80 rupees today.", "response": "Okay. Let me check once, sir. Generally right now, uh, for .5 mm, it's generally going for 83,500. I can get the 2.5 checked once, sir." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }