Call 21112178956272192 2026-09-16 · Ronak Mehta · 2:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: The recording ends with a Marathi IVR message.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires CR .45 x 900mm width, which is a non-standard size that JSW One does not regularly stock. The customer confirmed this has been unavailable on previous inquiries.
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +0/−4
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Qualify
While the agent confirmed a current requirement and captured the spec, he failed to capture the required quantity (MT) or the delivery location.
How Sajal Bhaskar did it on a
9.0/10 call —
Requirement, sir, you can note it down. I need 5060 CR, I need coil.
objection
The customer raised 1 objection
you did not answer:
price
CUSTOMER: So won't it be expensive to slit 1250?
did well
Closure with next step
AGENT: I will check it out, I will call you, okay? I will update you.
Summary
The customer has an immediate and recurring requirement for a specific CR sheet size (.45x900mm). The agent confirmed this is a non-standard size that has been out of stock in the past. After some partial discovery, the agent was unable to offer a solution and ended the call by promising to check for availability and call back.
Coaching
You skipped the crucial opening steps (permission and hook), which made the call transactional from the start. Always secure permission to speak and offer a value hook before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, Rishabh ji, Raunak Mehta speaking from JSW One. Do you have any requirement for CR sheets, sir, for this month? The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | AGENT: and you what are you in, sir? ... AGENT: What is it used in? ... AGENT: And which material, which brand do you generally buy from the market for this? Agent successfully asked about manufacturing type, end application, and current brands, but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was focused entirely on stock availability. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Do you have any requirement for CR sheets, sir, for this month? While the agent confirmed a current requirement and captured the spec, he failed to capture the required quantity (MT) or the delivery location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will check it out, I will call you, okay? I will update you. The agent committed to a clear next step of checking stock and calling the customer back with an update. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | CUSTOMER: So won't it be expensive to slit 1250? |
AGENT: That is there sir, it will be expensive, then the coil has also arrived. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.461 | 60.1s | 70.4s | 34.5s | 11.2s | 233.6 | 0 | 14 | 13 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
1.8s
Hello, Rishabh ji, Raunak Mehta speaking from JSW One.
हेलो, ऋषभ जी, रौनक मेहता बात कर रहा हूं JSW One से।
customer
4.8s
Yes.
हां जी।
agent
5.3s
Do you have any requirement for CR sheets, sir, for this month?
आपको CR शीट्स में कुछ रिक्वायरमेंट आ रही है सर, ये महीने के लिए?
customer
8.8s
I have a requirement for .45 900 in CR, sir.
मेरे को तो CR में .45 900 की रिक्वायरमेंट रहती है सर।
agent
12.2s
Okay. 900 by 2400, in 2440?
ओके। 900 बाय 2400 में, 2440 में?
customer
15.7s
Yes 2440. Yes, yes.
हां 2440। हां जी हां जी।
agent
17.3s
2440. Okay. Okay, understood. So like has this been purchased already or are you going to purchase it now? How is it if I give you the rates now?
2440। ओके। ओके, अंडरस्टुड। सो ये लाइक अभी ये अभी परचेस हो गया है आपका भी या करने वाले है अभी ये? कैसा है अभी रेट्स अगर मैं दूं तो आपको?
customer
24.4s
No, I have the requirement now, sir.
नहीं अभी रिक्वायरमेंट है मेरे को सर।
agent
26.5s
Okay. Alright sir, let me check once because last month I think so the material went out of stock.
ओके। ठीक है सर, एक बार मैं चेक चेक कर लेता हूं क्योंकि लास्ट मंथ आई थिंक सो आउट ऑफ स्टॉक हो गया था मटेरियल।
customer
30.6s
Yes, you were saying it was not in stock.
हां आप बता रहे थे स्टॉक नहीं था।
agent
32.3s
Yes, yes, yes, yes. Because I was noticing that we had a lot of discussion in CR but the transaction couldn't happen. Any reasons?
हां हां हां हां। क्योंकि मैं नोटिस कर रहा था काफी सारा आपके हमारा डिस्कशन हो रहा था CR में ही बट ट्रांजैक्शन हो नहीं पाया है। कुछ रीजन्स?
customer
38.8s
This is my requirement, and you never had this in stock.
मेरा यही रिक्वायरमेंट रहता है, ये कभी आपके पास स्टॉक में हुआ ही नहीं।
agent
41.6s
Oh. This same size. Yes. Or in alternate, do you deal by taking coils? Then you can get profiling or whatever slitting done. Like if we provide you with a coil?
अच्छा। यही सेम साइज। हां जी। या ऑल्टरनेट में ऑल्टरनेट में ऐसे कॉइल-वॉइल लेके डील करते है क्या? फिर आप प्रोफाइलिंग या जो भी आप स्लिटिंग-विटिंग करा ले वैसे कुछ कॉइल प्रोवाइड करे तो हम आपको?
customer
49.5s
Are you talking about a .45 900 coil?
अपना .45 900 का कॉइल कह रहे हो?
agent
52.0s
The coil is standard, it's the 1220 one. Then from 1250, 2500, if we provide you the coil, like that?
कॉइल तो स्टैंडर्ड ही होती है 1220 वाली होती है। फिर 1250, 2500 में से कॉइल आपको प्रोवाइड करे तो हम, वैसे?
customer
58.8s
So you, I, the rate, because I get 900 standard width from the market. So won't it be expensive to slit 1250?
तो आप मैं रेट क्योंकि मेरे को तो मिल जाता है मार्केट से 900 स्टैंडर्ड विड्थ। तो वो महंगा नहीं पड़ेगा 1250 स्लिट करके?
agent
105.6s
That is there sir, it will be expensive, then the coil has also arrived. Yes, yes.
वो तो है सर, महंगा पड़ जाएगा फिर कॉइल भी आ चुकी है। हां हां।
agent
109.5s
Okay, I'll check, you still have the same requirement, .45 900 by 2400, right? 2440. And which material, which brand do you generally buy from the market for this?
ठीक है मैं चेक कर अभी भी यही रिक्वायरमेंट है .45 900 बाय 2000 400 वही ना? 2440। और कौनसा मटेरियल कौनसा ब्रांड के लेते है इसमें आप जनरली मार्केट से?
customer
117.8s
I get both Prompt and SAIL right now. Sometimes I get SAIL, sometimes I get Prompt.
मेरे को अभी प्रॉम्प्ट और सेल दोनों का मिल जाता है। कभी सेल का मिल जाता है, कभी प्रॉम्प्ट का मिल जाता है।
agent
122.2s
I see. And are you in fabrication, what are you in, sir?
अच्छा। और आप क्या फैब्रिकेशन में है, किस चीज में है सर आप?
customer
125.3s
We do our own fabrication, we fabricate this. A spare part is made, it's used in rice mills.
हम अपना फैब्रिकेशन, फैब्रिकेट करते है इसका। स्पेयर पार्ट बनता है, राइस मिल में यूज होता है।
agent
129.6s
What is it used in?
किस में यूज होता है?
customer
130.8s
In the rice mill industry, in the rice mill industry.
राइस मिल इंडस्ट्री में, राइस मिल इंडस्ट्री में।
agent
132.6s
In rice mill industries. Okay. I will check it out, I will call you, okay? I will update you.
राइस मिल इंडस्ट्रीज में। ओके। मैं चेक आउट कराता हूं, आपको मैं कॉल करता हूं, ठीक है? अपडेट करता हूं मैं।
customer
137.1s
Okay.
ओके।
agent
137.8s
Okay, will do.
ओके, चलेगा।
unknown
142.0s
The person you are speaking with has put your call on hold.
आपण ज्या व्यक्तीशी बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे.