{
  "ucid": "21112178956272192",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 18:15:21",
  "end_time": "2026-09-16 18:18:06",
  "duration_sec": 165,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7dafc3e3849fc5a98269ad58c4193762.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1680,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178956272192__DIA7dafc3e3849fc5a98269ad58c4193762.mp3",
  "audio_bytes": 445392,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 148.464,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, Rishabh ji, Raunak Mehta speaking from JSW One.   (हेलो, ऋषभ जी, रौनक मेहता बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Do you have any requirement for CR sheets, sir, for this month?   (आपको CR शीट्स में कुछ रिक्वायरमेंट आ रही है सर, ये महीने के लिए?)\n[9s] CUSTOMER: I have a requirement for .45 900 in CR, sir.   (मेरे को तो CR में .45 900 की रिक्वायरमेंट रहती है सर।)\n[12s] AGENT: Okay. 900 by 2400, in 2440?   (ओके। 900 बाय 2400 में, 2440 में?)\n[16s] CUSTOMER: Yes 2440. Yes, yes.   (हां 2440। हां जी हां जी।)\n[17s] AGENT: 2440. Okay. Okay, understood. So like has this been purchased already or are you going to purchase it now? How is it if I give you the rates now?   (2440। ओके। ओके, अंडरस्टुड। सो ये लाइक अभी ये अभी परचेस हो गया है आपका भी या करने वाले है अभी ये? कैसा है अभी रेट्स अगर मैं दूं तो आपको?)\n[24s] CUSTOMER: No, I have the requirement now, sir.   (नहीं अभी रिक्वायरमेंट है मेरे को सर।)\n[26s] AGENT: Okay. Alright sir, let me check once because last month I think so the material went out of stock.   (ओके। ठीक है सर, एक बार मैं चेक चेक कर लेता हूं क्योंकि लास्ट मंथ आई थिंक सो आउट ऑफ स्टॉक हो गया था मटेरियल।)\n[31s] CUSTOMER: Yes, you were saying it was not in stock.   (हां आप बता रहे थे स्टॉक नहीं था।)\n[32s] AGENT: Yes, yes, yes, yes. Because I was noticing that we had a lot of discussion in CR but the transaction couldn't happen. Any reasons?   (हां हां हां हां। क्योंकि मैं नोटिस कर रहा था काफी सारा आपके हमारा डिस्कशन हो रहा था CR में ही बट ट्रांजैक्शन हो नहीं पाया है। कुछ रीजन्स?)\n[39s] CUSTOMER: This is my requirement, and you never had this in stock.   (मेरा यही रिक्वायरमेंट रहता है, ये कभी आपके पास स्टॉक में हुआ ही नहीं।)\n[42s] AGENT: Oh. This same size. Yes. Or in alternate, do you deal by taking coils? Then you can get profiling or whatever slitting done. Like if we provide you with a coil?   (अच्छा। यही सेम साइज। हां जी। या ऑल्टरनेट में ऑल्टरनेट में ऐसे कॉइल-वॉइल लेके डील करते है क्या? फिर आप प्रोफाइलिंग या जो भी आप स्लिटिंग-विटिंग करा ले वैसे कुछ कॉइल प्रोवाइड करे तो हम आपको?)\n[50s] CUSTOMER: Are you talking about a .45 900 coil?   (अपना .45 900 का कॉइल कह रहे हो?)\n[52s] AGENT: The coil is standard, it's the 1220 one. Then from 1250, 2500, if we provide you the coil, like that?   (कॉइल तो स्टैंडर्ड ही होती है 1220 वाली होती है। फिर 1250, 2500 में से कॉइल आपको प्रोवाइड करे तो हम, वैसे?)\n[59s] CUSTOMER: So you, I, the rate, because I get 900 standard width from the market. So won't it be expensive to slit 1250?   (तो आप मैं रेट क्योंकि मेरे को तो मिल जाता है मार्केट से 900 स्टैंडर्ड विड्थ। तो वो महंगा नहीं पड़ेगा 1250 स्लिट करके?)\n[106s] AGENT: That is there sir, it will be expensive, then the coil has also arrived. Yes, yes.   (वो तो है सर, महंगा पड़ जाएगा फिर कॉइल भी आ चुकी है। हां हां।)\n[110s] AGENT: Okay, I'll check, you still have the same requirement, .45 900 by 2400, right? 2440. And which material, which brand do you generally buy from the market for this?   (ठीक है मैं चेक कर अभी भी यही रिक्वायरमेंट है .45 900 बाय 2000 400 वही ना? 2440। और कौनसा मटेरियल कौनसा ब्रांड के लेते है इसमें आप जनरली मार्केट से?)\n[118s] CUSTOMER: I get both Prompt and SAIL right now. Sometimes I get SAIL, sometimes I get Prompt.   (मेरे को अभी प्रॉम्प्ट और सेल दोनों का मिल जाता है। कभी सेल का मिल जाता है, कभी प्रॉम्प्ट का मिल जाता है।)\n[122s] AGENT: I see. And are you in fabrication, what are you in, sir?   (अच्छा। और आप क्या फैब्रिकेशन में है, किस चीज में है सर आप?)\n[125s] CUSTOMER: We do our own fabrication, we fabricate this. A spare part is made, it's used in rice mills.   (हम अपना फैब्रिकेशन, फैब्रिकेट करते है इसका। स्पेयर पार्ट बनता है, राइस मिल में यूज होता है।)\n[130s] AGENT: What is it used in?   (किस में यूज होता है?)\n[131s] CUSTOMER: In the rice mill industry, in the rice mill industry.   (राइस मिल इंडस्ट्री में, राइस मिल इंडस्ट्री में।)\n[133s] AGENT: In rice mill industries. Okay. I will check it out, I will call you, okay? I will update you.   (राइस मिल इंडस्ट्रीज में। ओके। मैं चेक आउट कराता हूं, आपको मैं कॉल करता हूं, ठीक है? अपडेट करता हूं मैं।)\n[137s] CUSTOMER: Okay.   (ओके।)\n[138s] AGENT: Okay, will do.   (ओके, चलेगा।)\n[142s] UNKNOWN: The person you are speaking with has put your call on hold.   (आपण ज्या व्यक्तीशी बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: The recording ends with a Marathi IVR message.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You skipped the crucial opening steps (permission and hook), which made the call transactional from the start. Always secure permission to speak and offer a value hook before asking for their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires CR .45 x 900mm width, which is a non-standard size that JSW One does not regularly stock. The customer confirmed this has been unavailable on previous inquiries.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer has an immediate and recurring requirement for a specific CR sheet size (.45x900mm). The agent confirmed this is a non-standard size that has been out of stock in the past. After some partial discovery, the agent was unable to offer a solution and ended the call by promising to check for availability and call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, Rishabh ji, Raunak Mehta speaking from JSW One. Do you have any requirement for CR sheets, sir, for this month?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: and you what are you in, sir? ... AGENT: What is it used in? ... AGENT: And which material, which brand do you generally buy from the market for this?\", \"comment\": \"Agent successfully asked about manufacturing type, end application, and current brands, but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was focused entirely on stock availability.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any requirement for CR sheets, sir, for this month?\", \"comment\": \"While the agent confirmed a current requirement and captured the spec, he failed to capture the required quantity (MT) or the delivery location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will check it out, I will call you, okay? I will update you.\", \"comment\": \"The agent committed to a clear next step of checking stock and calling the customer back with an update.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the crucial opening steps (permission and hook), which made the call transactional from the start. Always secure permission to speak and offer a value hook before asking for their requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires CR .45 x 900mm width, which is a non-standard size that JSW One does not regularly stock. The customer confirmed this has been unavailable on previous inquiries.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: So won't it be expensive to slit 1250?\", \"response\": \"AGENT: That is there sir, it will be expensive, then the coil has also arrived.\"}], \"call_summary\": \"The customer has an immediate and recurring requirement for a specific CR sheet size (.45x900mm). The agent confirmed this is a non-standard size that has been out of stock in the past. After some partial discovery, the agent was unable to offer a solution and ended the call by promising to check for availability and call back.\"}",
  "error": null,
  "latency_ms": 32233,
  "input_tokens": 3989,
  "output_tokens": 939,
  "created_at": "2026-09-25 12:07:51",
  "sentiment": "negative",
  "sentiment_score": -0.343,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 5,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.461,
  "agent_talk_sec": 60.1,
  "customer_talk_sec": 70.4,
  "dead_air_sec": 34.5,
  "longest_monologue_sec": 11.2,
  "agent_wpm": 233.6,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 13,
  "discovery_qs": 13,
  "words_agent": 234,
  "words_customer": 118,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178956272192",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.57,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 4.58,
      "text_en": "Hello, Rishabh ji, Raunak Mehta speaking from JSW One.",
      "text_native": "हेलो, ऋषभ जी, रौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 8.24,
      "text_en": "Do you have any requirement for CR sheets, sir, for this month?",
      "text_native": "आपको CR शीट्स में कुछ रिक्वायरमेंट आ रही है सर, ये महीने के लिए?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.82,
      "end_s": 11.8,
      "text_en": "I have a requirement for .45 900 in CR, sir.",
      "text_native": "मेरे को तो CR में .45 900 की रिक्वायरमेंट रहती है सर।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.25,
      "end_s": 15.5,
      "text_en": "Okay. 900 by 2400, in 2440?",
      "text_native": "ओके। 900 बाय 2400 में, 2440 में?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.73,
      "end_s": 17.2,
      "text_en": "Yes 2440. Yes, yes.",
      "text_native": "हां 2440। हां जी हां जी।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 24.04,
      "text_en": "2440. Okay. Okay, understood. So like has this been purchased already or are you going to purchase it now? How is it if I give you the rates now?",
      "text_native": "2440। ओके। ओके, अंडरस्टुड। सो ये लाइक अभी ये अभी परचेस हो गया है आपका भी या करने वाले है अभी ये? कैसा है अभी रेट्स अगर मैं दूं तो आपको?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.43,
      "end_s": 26.04,
      "text_en": "No, I have the requirement now, sir.",
      "text_native": "नहीं अभी रिक्वायरमेंट है मेरे को सर।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 30.54,
      "text_en": "Okay. Alright sir, let me check once because last month I think so the material went out of stock.",
      "text_native": "ओके। ठीक है सर, एक बार मैं चेक चेक कर लेता हूं क्योंकि लास्ट मंथ आई थिंक सो आउट ऑफ स्टॉक हो गया था मटेरियल।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 10,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 32.2,
      "text_en": "Yes, you were saying it was not in stock.",
      "text_native": "हां आप बता रहे थे स्टॉक नहीं था।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 11,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 38.5,
      "text_en": "Yes, yes, yes, yes. Because I was noticing that we had a lot of discussion in CR but the transaction couldn't happen. Any reasons?",
      "text_native": "हां हां हां हां। क्योंकि मैं नोटिस कर रहा था काफी सारा आपके हमारा डिस्कशन हो रहा था CR में ही बट ट्रांजैक्शन हो नहीं पाया है। कुछ रीजन्स?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 12,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 41.5,
      "text_en": "This is my requirement, and you never had this in stock.",
      "text_native": "मेरा यही रिक्वायरमेंट रहता है, ये कभी आपके पास स्टॉक में हुआ ही नहीं।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 13,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 49.0,
      "text_en": "Oh. This same size. Yes. Or in alternate, do you deal by taking coils? Then you can get profiling or whatever slitting done. Like if we provide you with a coil?",
      "text_native": "अच्छा। यही सेम साइज। हां जी। या ऑल्टरनेट में ऑल्टरनेट में ऐसे कॉइल-वॉइल लेके डील करते है क्या? फिर आप प्रोफाइलिंग या जो भी आप स्लिटिंग-विटिंग करा ले वैसे कुछ कॉइल प्रोवाइड करे तो हम आपको?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 14,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 51.5,
      "text_en": "Are you talking about a .45 900 coil?",
      "text_native": "अपना .45 900 का कॉइल कह रहे हो?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 15,
      "speaker": "agent",
      "start_s": 52.0,
      "end_s": 58.5,
      "text_en": "The coil is standard, it's the 1220 one. Then from 1250, 2500, if we provide you the coil, like that?",
      "text_native": "कॉइल तो स्टैंडर्ड ही होती है 1220 वाली होती है। फिर 1250, 2500 में से कॉइल आपको प्रोवाइड करे तो हम, वैसे?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 16,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 105.5,
      "text_en": "So you, I, the rate, because I get 900 standard width from the market. So won't it be expensive to slit 1250?",
      "text_native": "तो आप मैं रेट क्योंकि मेरे को तो मिल जाता है मार्केट से 900 स्टैंडर्ड विड्थ। तो वो महंगा नहीं पड़ेगा 1250 स्लिट करके?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 17,
      "speaker": "agent",
      "start_s": 105.6,
      "end_s": 108.8,
      "text_en": "That is there sir, it will be expensive, then the coil has also arrived. Yes, yes.",
      "text_native": "वो तो है सर, महंगा पड़ जाएगा फिर कॉइल भी आ चुकी है। हां हां।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 18,
      "speaker": "agent",
      "start_s": 109.5,
      "end_s": 117.5,
      "text_en": "Okay, I'll check, you still have the same requirement, .45 900 by 2400, right? 2440. And which material, which brand do you generally buy from the market for this?",
      "text_native": "ठीक है मैं चेक कर अभी भी यही रिक्वायरमेंट है .45 900 बाय 2000 400 वही ना? 2440। और कौनसा मटेरियल कौनसा ब्रांड के लेते है इसमें आप जनरली मार्केट से?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 19,
      "speaker": "customer",
      "start_s": 117.8,
      "end_s": 122.0,
      "text_en": "I get both Prompt and SAIL right now. Sometimes I get SAIL, sometimes I get Prompt.",
      "text_native": "मेरे को अभी प्रॉम्प्ट और सेल दोनों का मिल जाता है। कभी सेल का मिल जाता है, कभी प्रॉम्प्ट का मिल जाता है।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 20,
      "speaker": "agent",
      "start_s": 122.2,
      "end_s": 125.0,
      "text_en": "I see. And are you in fabrication, what are you in, sir?",
      "text_native": "अच्छा। और आप क्या फैब्रिकेशन में है, किस चीज में है सर आप?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 21,
      "speaker": "customer",
      "start_s": 125.3,
      "end_s": 129.5,
      "text_en": "We do our own fabrication, we fabricate this. A spare part is made, it's used in rice mills.",
      "text_native": "हम अपना फैब्रिकेशन, फैब्रिकेट करते है इसका। स्पेयर पार्ट बनता है, राइस मिल में यूज होता है।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 22,
      "speaker": "agent",
      "start_s": 129.6,
      "end_s": 130.5,
      "text_en": "What is it used in?",
      "text_native": "किस में यूज होता है?"
    },
    {
      "ucid": "21112178956272192",
      "idx": 23,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 132.5,
      "text_en": "In the rice mill industry, in the rice mill industry.",
      "text_native": "राइस मिल इंडस्ट्री में, राइस मिल इंडस्ट्री में।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 24,
      "speaker": "agent",
      "start_s": 132.6,
      "end_s": 137.0,
      "text_en": "In rice mill industries. Okay. I will check it out, I will call you, okay? I will update you.",
      "text_native": "राइस मिल इंडस्ट्रीज में। ओके। मैं चेक आउट कराता हूं, आपको मैं कॉल करता हूं, ठीक है? अपडेट करता हूं मैं।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 25,
      "speaker": "customer",
      "start_s": 137.1,
      "end_s": 137.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 26,
      "speaker": "agent",
      "start_s": 137.8,
      "end_s": 138.8,
      "text_en": "Okay, will do.",
      "text_native": "ओके, चलेगा।"
    },
    {
      "ucid": "21112178956272192",
      "idx": 27,
      "speaker": "unknown",
      "start_s": 142.0,
      "end_s": 146.5,
      "text_en": "The person you are speaking with has put your call on hold.",
      "text_native": "आपण ज्या व्यक्तीशी बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे."
    }
  ],
  "steps": [
    {
      "ucid": "21112178956272192",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, Rishabh ji, Raunak Mehta speaking from JSW One. Do you have any requirement for CR sheets, sir, for this month?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a requirement check."
    },
    {
      "ucid": "21112178956272192",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178956272192",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: and you what are you in, sir? ... AGENT: What is it used in? ... AGENT: And which material, which brand do you generally buy from the market for this?",
      "comment": "Agent successfully asked about manufacturing type, end application, and current brands, but missed monthly tonnage, JSW share, and payment terms."
    },
    {
      "ucid": "21112178956272192",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was focused entirely on stock availability."
    },
    {
      "ucid": "21112178956272192",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have any requirement for CR sheets, sir, for this month?",
      "comment": "While the agent confirmed a current requirement and captured the spec, he failed to capture the required quantity (MT) or the delivery location."
    },
    {
      "ucid": "21112178956272192",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will check it out, I will call you, okay? I will update you.",
      "comment": "The agent committed to a clear next step of checking stock and calling the customer back with an update."
    }
  ],
  "objections": [
    {
      "ucid": "21112178956272192",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "CUSTOMER: So won't it be expensive to slit 1250?",
      "response": "AGENT: That is there sir, it will be expensive, then the coil has also arrived."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": [
    "price"
  ]
}