{
  "ucid": "21112178955994441",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 17:29:04",
  "end_time": "2026-09-16 17:29:49",
  "duration_sec": 45,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0da261d804c5d223a42da0f56d8c63db.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1691,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955994441__DIA0da261d804c5d223a42da0f56d8c63db.mp3",
  "audio_bytes": 63936,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 21.312,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] UNKNOWN: Your call has been...\n[5s] CUSTOMER: Hello.   (હેલો.)\n[5s] AGENT: Hello.   (હેલો.)\n[6s] AGENT: Lakshmi Steel Industries?   (લક્ષ્મી સ્ટીલ ઇન્ડસ્ટ્રીઝ?)\n[7s] CUSTOMER: Yes.   (હો.)\n[8s] AGENT: Sir, this is Anupreeti speaking from JSW One.   (સર, અનુપ્રીતિ બોલતી છે JSW One માંથી.)\n[10s] CUSTOMER: Yes, tell me.   (હા, બોલો.)\n[12s] AGENT: Sir, is there any requirement or are you thinking of anything for BPGI?   (સર, કઈ requirement છે કા વિચારે છે તો BPGI માટે?)\n[14s] CUSTOMER: No no, currently there is no requirement.   (નઈ નઈ, સધ્યા કઈ requirement નથી.)\n[16s] AGENT: There isn't? Okay. Alright sir, thank you.   (નઈ છે? ઓકે. સારું સર, થેન્ક યુ.)\n[18s] CUSTOMER: Yes.   (હો.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the supply/price hook and went straight to asking for a requirement, which gives the customer an easy exit; always lead with the value signal to create a reason for a conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer and, after introductions, asked directly for a requirement for BPGI. The customer stated they had no current need, and the agent thanked them and ended the call without performing discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anupreeti speaking from JSW One.\", \"comment\": \"Agent greeted, identified self and company, and confirmed the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated after the customer stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement or are you thinking of anything for BPGI?\", \"comment\": \"Agent successfully attempted to qualify by asking if a requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call with 'thank you' without setting a specific next step or scheduling a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the supply/price hook and went straight to asking for a requirement, which gives the customer an easy exit; always lead with the value signal to create a reason for a conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer and, after introductions, asked directly for a requirement for BPGI. The customer stated they had no current need, and the agent thanked them and ended the call without performing discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 31115,
  "input_tokens": 2816,
  "output_tokens": 677,
  "created_at": "2026-09-25 12:08:19",
  "sentiment": "negative",
  "sentiment_score": -0.567,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 7,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.734,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 2.9,
  "dead_air_sec": 34.1,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 32,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178955994441",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 1.5,
      "end_s": 4.2,
      "text_en": "Your call has been...",
      "text_native": "Your call has been..."
    },
    {
      "ucid": "21112178955994441",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.2,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178955994441",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 5.8,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178955994441",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.8,
      "text_en": "Lakshmi Steel Industries?",
      "text_native": "લક્ષ્મી સ્ટીલ ઇન્ડસ્ટ્રીઝ?"
    },
    {
      "ucid": "21112178955994441",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.1,
      "end_s": 7.4,
      "text_en": "Yes.",
      "text_native": "હો."
    },
    {
      "ucid": "21112178955994441",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 10.0,
      "text_en": "Sir, this is Anupreeti speaking from JSW One.",
      "text_native": "સર, અનુપ્રીતિ બોલતી છે JSW One માંથી."
    },
    {
      "ucid": "21112178955994441",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 11.1,
      "text_en": "Yes, tell me.",
      "text_native": "હા, બોલો."
    },
    {
      "ucid": "21112178955994441",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 14.0,
      "text_en": "Sir, is there any requirement or are you thinking of anything for BPGI?",
      "text_native": "સર, કઈ requirement છે કા વિચારે છે તો BPGI માટે?"
    },
    {
      "ucid": "21112178955994441",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 15.6,
      "text_en": "No no, currently there is no requirement.",
      "text_native": "નઈ નઈ, સધ્યા કઈ requirement નથી."
    },
    {
      "ucid": "21112178955994441",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 17.8,
      "text_en": "There isn't? Okay. Alright sir, thank you.",
      "text_native": "નઈ છે? ઓકે. સારું સર, થેન્ક યુ."
    },
    {
      "ucid": "21112178955994441",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 18.5,
      "text_en": "Yes.",
      "text_native": "હો."
    }
  ],
  "steps": [
    {
      "ucid": "21112178955994441",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, this is Anupreeti speaking from JSW One.",
      "comment": "Agent greeted, identified self and company, and confirmed the customer's company name."
    },
    {
      "ucid": "21112178955994441",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178955994441",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated after the customer stated no requirement."
    },
    {
      "ucid": "21112178955994441",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed."
    },
    {
      "ucid": "21112178955994441",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement or are you thinking of anything for BPGI?",
      "comment": "Agent successfully attempted to qualify by asking if a requirement existed."
    },
    {
      "ucid": "21112178955994441",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended the call with 'thank you' without setting a specific next step or scheduling a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}