Call 21112178955821391 2026-09-16 · Rohit Mishra · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | no conversation 2 turn(s) - greeting or voicemail only, no scorable conversation | Hindi | 2 | supply_led (campaign_name:medium) |
Audio: noisy: The recording starts with an IVR message, followed by a speaker in a noisy office environment with significant background chatter.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 1.0 heavy | 6.8s | –s | 49.2s | 6.8s | 370.6 | 0 | 1 | – | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
The call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
agent
9.7s
A ticket has been raised for Sandeep Shukla. You guys tell me the current status. Yes, okay. A ticket has been raised for this page. I, he has made the payment but it has not reflected in the ledger. Please confirm once.
Ticket raise hai Sandeep Shukla. Aap log current status batao. Haan theek hai. Ticket raise for this page. Maine, usne payment kar diya hai but it has not reflected in the ledger. Please to confirm once.