{
  "ucid": "21112178955821391",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 17:00:13",
  "end_time": "2026-09-16 17:01:09",
  "duration_sec": 56,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5fc1ec8f0bf6a9bfc87b8efa0abc1bf7.mp3",
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  "excel_row": 1701,
  "is_test": 0,
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  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955821391__DIA5fc1ec8f0bf6a9bfc87b8efa0abc1bf7.mp3",
  "audio_bytes": 78408,
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.136,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: The call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[10s] AGENT: A ticket has been raised for Sandeep Shukla. You guys tell me the current status. Yes, okay. A ticket has been raised for this page. I, he has made the payment but it has not reflected in the ledger. Please confirm once.   (Ticket raise hai Sandeep Shukla. Aap log current status batao. Haan theek hai. Ticket raise for this page. Maine, usne payment kar diya hai but it has not reflected in the ledger. Please to confirm once.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 2,
  "connected": 1,
  "audio_notes": "noisy: The recording starts with an IVR message, followed by a speaker in a noisy office environment with significant background chatter.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "2 turn(s) - greeting or voicemail only, no scorable conversation",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_score_band": null,
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  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
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  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
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  "catalogue_status": null,
  "quality_flags_total": null,
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  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:55",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 1.0,
  "agent_talk_sec": 6.8,
  "customer_talk_sec": 0.0,
  "dead_air_sec": 49.2,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 370.6,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 42,
  "words_customer": 0,
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    {
      "ucid": "21112178955821391",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 9.51,
      "text_en": "The call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "The call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "21112178955821391",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.71,
      "end_s": 16.51,
      "text_en": "A ticket has been raised for Sandeep Shukla. You guys tell me the current status. Yes, okay. A ticket has been raised for this page. I, he has made the payment but it has not reflected in the ledger. Please confirm once.",
      "text_native": "Ticket raise hai Sandeep Shukla. Aap log current status batao. Haan theek hai. Ticket raise for this page. Maine, usne payment kar diya hai but it has not reflected in the ledger. Please to confirm once."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}