Call 21112178955573531 2026-09-16 · Aditya Pandey · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Does_not_deal_Steel | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is some background call center noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: stainless steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +10/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to speak or seek permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked only one discovery question before the call was disqualified on product type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have a requirement in CR, sir?
Summary
Agent contacted a registered lead to ask about CR steel requirements. The customer clarified that they exclusively use stainless steel, which is outside the product scope for this campaign. The call was then concluded as a product mismatch.
Coaching
Even on a short call, follow the structure: always open with permission, then give the supply hook to create interest before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, greetings, I am Aditya Pandey speaking from JSW One. Agent did not ask if it was a good time to speak or seek permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | In which segment do you need it, sir? Agent asked only one discovery question before the call was disqualified on product type. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended due to product mismatch before the pitch stage was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have a requirement in CR, sir? Agent asked if a current requirement existed, although it was done prematurely in the call flow. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Our team will give you the information now. The closing statement was vague and did not establish a concrete, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.651 | 13.6s | 7.3s | 42.1s | 3.9s | 260.3 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.2s
Hello, Guru Industries?
customer
2.7s
Yes.
जी.
agent
3.4s
Sir, greetings, I am Aditya Pandey speaking from JSW One.
सर जी नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.
customer
6.4s
Okay.
agent
7.3s
Sir, you are registered on our platform, I had called in that regard. Did you have a requirement in CR, sir?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर आहात, त्या संदर्भात कॉल केलेला होता. Requirement होती का साहेब CR मध्ये?
customer
11.5s
No, not in CR.
नाही, CR मध्ये नाही.
agent
13.4s
In which segment do you need it, sir?
कोणत्या segment मध्ये लागतो साहेब?
customer
15.0s
We need stainless steel.
आम्हाला stainless steel लागतो.
agent
16.5s
Do you only deal in stainless steel?
Stainless steel मध्ये चालतं का तुम्हाला फक्त?
customer
18.5s
Yes.
हो.
agent
19.2s
Okay sir. Our team will give you the information now.
ठीक आहे सर. आमची टीम आता तुम्हाला माहिती देऊन टाकतो.
customer
22.0s
Okay. Yes, tell me. Okay sir. Thank you.
Okay. आई सुनाइए. ठीक है सर. Thank you.