{ "ucid": "21112178955573531", "call_date": "2026-09-16", "start_time": "2026-09-16 16:18:55", "end_time": "2026-09-16 16:19:58", "duration_sec": 63, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Does_not_deal_Steel", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4d29d6fbdbc83d2978177ac68e6ed95d.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1710, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955573531__DIA4d29d6fbdbc83d2978177ac68e6ed95d.mp3", "audio_bytes": 112320, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 37.44, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, Guru Industries?\n[3s] CUSTOMER: Yes. (जी.)\n[3s] AGENT: Sir, greetings, I am Aditya Pandey speaking from JSW One. (सर जी नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.)\n[6s] CUSTOMER: Okay.\n[7s] AGENT: Sir, you are registered on our platform, I had called in that regard. Did you have a requirement in CR, sir? (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर आहात, त्या संदर्भात कॉल केलेला होता. Requirement होती का साहेब CR मध्ये?)\n[12s] CUSTOMER: No, not in CR. (नाही, CR मध्ये नाही.)\n[13s] AGENT: In which segment do you need it, sir? (कोणत्या segment मध्ये लागतो साहेब?)\n[15s] CUSTOMER: We need stainless steel. (आम्हाला stainless steel लागतो.)\n[16s] AGENT: Do you only deal in stainless steel? (Stainless steel मध्ये चालतं का तुम्हाला फक्त?)\n[18s] CUSTOMER: Yes. (हो.)\n[19s] AGENT: Okay sir. Our team will give you the information now. (ठीक आहे सर. आमची टीम आता तुम्हाला माहिती देऊन टाकतो.)\n[22s] CUSTOMER: Okay. Yes, tell me. Okay sir. Thank you. (Okay. आई सुनाइए. ठीक है सर. Thank you.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\", \"Hindi\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: There is some background call center noise on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Even on a short call, follow the structure: always open with permission, then give the supply hook to create interest before asking for their requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "stainless steel", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "Agent contacted a registered lead to ask about CR steel requirements. The customer clarified that they exclusively use stainless steel, which is outside the product scope for this campaign. The call was then concluded as a product mismatch.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, greetings, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"Agent did not ask if it was a good time to speak or seek permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"In which segment do you need it, sir?\", \"comment\": \"Agent asked only one discovery question before the call was disqualified on product type.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to product mismatch before the pitch stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have a requirement in CR, sir?\", \"comment\": \"Agent asked if a current requirement existed, although it was done prematurely in the call flow.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Our team will give you the information now.\", \"comment\": \"The closing statement was vague and did not establish a concrete, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on a short call, follow the structure: always open with permission, then give the supply hook to create interest before asking for their requirement.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"stainless steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted a registered lead to ask about CR steel requirements. The customer clarified that they exclusively use stainless steel, which is outside the product scope for this campaign. The call was then concluded as a product mismatch.\"}", "error": null, "latency_ms": 39697, "input_tokens": 2888, "output_tokens": 689, "created_at": "2026-09-25 12:09:07", "sentiment": "positive", "sentiment_score": 0.282, "sentiment_confidence": "high", "pos": 10, "neg": 0, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.651, "agent_talk_sec": 13.6, "customer_talk_sec": 7.3, "dead_air_sec": 42.1, "longest_monologue_sec": 3.9, "agent_wpm": 260.3, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 4, "words_agent": 59, "words_customer": 20, "monologue_heavy": 0, "turns": [ { "ucid": "21112178955573531", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.8, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178955573531", "idx": 1, "speaker": "agent", "start_s": 1.24, "end_s": 2.54, "text_en": "Hello, Guru Industries?", "text_native": "Hello, Guru Industries?" }, { "ucid": "21112178955573531", "idx": 2, "speaker": "customer", "start_s": 2.74, "end_s": 3.14, "text_en": "Yes.", "text_native": "जी." }, { "ucid": "21112178955573531", "idx": 3, "speaker": "agent", "start_s": 3.4, "end_s": 6.0, "text_en": "Sir, greetings, I am Aditya Pandey speaking from JSW One.", "text_native": "सर जी नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून." }, { "ucid": "21112178955573531", "idx": 4, "speaker": "customer", "start_s": 6.4, "end_s": 7.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178955573531", "idx": 5, "speaker": "agent", "start_s": 7.3, "end_s": 11.2, "text_en": "Sir, you are registered on our platform, I had called in that regard. Did you have a requirement in CR, sir?", "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर आहात, त्या संदर्भात कॉल केलेला होता. Requirement होती का साहेब CR मध्ये?" }, { "ucid": "21112178955573531", "idx": 6, "speaker": "customer", "start_s": 11.5, "end_s": 12.8, "text_en": "No, not in CR.", "text_native": "नाही, CR मध्ये नाही." }, { "ucid": "21112178955573531", "idx": 7, "speaker": "agent", "start_s": 13.4, "end_s": 14.9, "text_en": "In which segment do you need it, sir?", "text_native": "कोणत्या segment मध्ये लागतो साहेब?" }, { "ucid": "21112178955573531", "idx": 8, "speaker": "customer", "start_s": 15.0, "end_s": 16.3, "text_en": "We need stainless steel.", "text_native": "आम्हाला stainless steel लागतो." }, { "ucid": "21112178955573531", "idx": 9, "speaker": "agent", "start_s": 16.5, "end_s": 18.2, "text_en": "Do you only deal in stainless steel?", "text_native": "Stainless steel मध्ये चालतं का तुम्हाला फक्त?" }, { "ucid": "21112178955573531", "idx": 10, "speaker": "customer", "start_s": 18.5, "end_s": 18.9, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178955573531", "idx": 11, "speaker": "agent", "start_s": 19.2, "end_s": 21.8, "text_en": "Okay sir. Our team will give you the information now.", "text_native": "ठीक आहे सर. आमची टीम आता तुम्हाला माहिती देऊन टाकतो." }, { "ucid": "21112178955573531", "idx": 12, "speaker": "customer", "start_s": 22.0, "end_s": 24.5, "text_en": "Okay. Yes, tell me. Okay sir. Thank you.", "text_native": "Okay. आई सुनाइए. ठीक है सर. Thank you." } ], "steps": [ { "ucid": "21112178955573531", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, greetings, I am Aditya Pandey speaking from JSW One.", "comment": "Agent did not ask if it was a good time to speak or seek permission." }, { "ucid": "21112178955573531", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead jumping directly to a qualification question." }, { "ucid": "21112178955573531", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "In which segment do you need it, sir?", "comment": "Agent asked only one discovery question before the call was disqualified on product type." }, { "ucid": "21112178955573531", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended due to product mismatch before the pitch stage was reached." }, { "ucid": "21112178955573531", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Did you have a requirement in CR, sir?", "comment": "Agent asked if a current requirement existed, although it was done prematurely in the call flow." }, { "ucid": "21112178955573531", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Our team will give you the information now.", "comment": "The closing statement was vague and did not establish a concrete, committed next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }