{
  "ucid": "21112178955442741",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 15:57:07",
  "end_time": "2026-09-16 15:57:57",
  "duration_sec": 50,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b9ba322e16147c5552ad5e64286b3a1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1716,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955442741__DIA3b9ba322e16147c5552ad5e64286b3a1.mp3",
  "audio_bytes": 72360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.12,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello, yes sir, this is Kartik speaking from JSW One.   (Hello, हां जी सर, कार्तिक ये बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलिए।)\n[8s] AGENT: Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?   (अह सर, ये Ayesha Enterprises में अभी कुछ requirement रहेगा आपका? Sheet का, मतलब sheet metal में?)\n[12s] CUSTOMER: Sir, right now there is nothing, sir.   (सर, अभी तो फिलहाल कुछ नहीं है सर।)\n[14s] AGENT: Okay, okay. Alright sir, if something comes up, do let me know through our application.   (अच्छा अच्छा। ठीक है सर, कुछ आता है तो do let me know through our application.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor line noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps, immediately asking for a requirement which led to a quick dismissal; first, give the customer a reason to talk (the hook), then understand their business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch via the application if a need arises in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir, if something comes up, do let me know through our application.\", \"comment\": \"This is a passive closing with no committed next step from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps, immediately asking for a requirement which led to a quick dismissal; first, give the customer a reason to talk (the hook), then understand their business before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer replied that they had no requirement at the moment. The agent then ended the call, asking the customer to get in touch via the application if a need arises in the future.\"}",
  "error": null,
  "latency_ms": 29551,
  "input_tokens": 2770,
  "output_tokens": 695,
  "created_at": "2026-09-25 12:09:13",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.74,
  "agent_talk_sec": 9.7,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 36.9,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 284.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 46,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178955442741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178955442741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.67,
      "end_s": 2.14,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178955442741",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.67,
      "end_s": 3.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178955442741",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.67,
      "end_s": 6.04,
      "text_en": "Hello, yes sir, this is Kartik speaking from JSW One.",
      "text_native": "Hello, हां जी सर, कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178955442741",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.47,
      "end_s": 7.24,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलिए।"
    },
    {
      "ucid": "21112178955442741",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.57,
      "end_s": 11.2,
      "text_en": "Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?",
      "text_native": "अह सर, ये Ayesha Enterprises में अभी कुछ requirement रहेगा आपका? Sheet का, मतलब sheet metal में?"
    },
    {
      "ucid": "21112178955442741",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.57,
      "end_s": 13.2,
      "text_en": "Sir, right now there is nothing, sir.",
      "text_native": "सर, अभी तो फिलहाल कुछ नहीं है सर।"
    },
    {
      "ucid": "21112178955442741",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.57,
      "end_s": 16.8,
      "text_en": "Okay, okay. Alright sir, if something comes up, do let me know through our application.",
      "text_native": "अच्छा अच्छा। ठीक है सर, कुछ आता है तो do let me know through our application."
    }
  ],
  "steps": [
    {
      "ucid": "21112178955442741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178955442741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178955442741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business."
    },
    {
      "ucid": "21112178955442741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178955442741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, in this Ayesha Enterprises, will you have any requirement right now? For sheet, I mean in sheet metal?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178955442741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir, if something comes up, do let me know through our application.",
      "comment": "This is a passive closing with no committed next step from the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}