Call 21112178955438021 2026-09-16 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not interfere with the transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the customer and JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, do you have any requirement for steel, for HR CR?
Summary
The agent contacted Kashi Steel Industries and asked about HR/CR requirements. The customer stated they had no current need, at which point the agent thanked them and ended the call without attempting discovery or setting a next step.
Coaching
When a customer says they have no current need, don't end the call; ask about their buying cycle and schedule a specific follow-up date.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified the customer and JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel, for HR CR? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call with 'thank you' without attempting to set a next step or schedule a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.735 heavy | 10.0s | 3.6s | 27.4s | 2.9s | 300.0 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.3s
Hello?
हेलो?
agent
1.9s
Yeah, am I speaking with Kashi Steel Industries, sir?
Yeah, Kashi Steel Industries से बात कर रहे हैं सर?
customer
3.9s
Yes.
हां जी।
agent
4.5s
Yeah, hello, this is Abdul speaking, sir, from JSW One.
Yeah, नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।
customer
7.0s
Yes, sir.
हां जी सर।
agent
7.7s
Sir, do you have any requirement for steel, for HR CR? I had called for that.
सर जी, कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR CR में? इसके लिए फोन किया था।
customer
11.2s
Regarding what had you called?
किसके रिगार्डिंग किया था?
agent
12.2s
Do you have any requirement in steel, for HR CR material?
स्टील में कुछ रिक्वायरमेंट है आपको HR CR मटेरियल का?
customer
14.4s
No, there is nothing right now, sir.
नहीं, अभी नहीं है सर कुछ भी।
agent
15.9s
Okay, thank you.
ठीक है, धन्यवाद।