{
  "ucid": "21112178955438021",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 15:56:20",
  "end_time": "2026-09-16 15:57:01",
  "duration_sec": 41,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe530b001488effa3a0e1226b8250c0ca.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1717,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955438021__DIAe530b001488effa3a0e1226b8250c0ca.mp3",
  "audio_bytes": 79056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.352,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello?   (हेलो?)\n[2s] AGENT: Yeah, am I speaking with Kashi Steel Industries, sir?   (Yeah, Kashi Steel Industries से बात कर रहे हैं सर?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Yeah, hello, this is Abdul speaking, sir, from JSW One.   (Yeah, नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।)\n[7s] CUSTOMER: Yes, sir.   (हां जी सर।)\n[8s] AGENT: Sir, do you have any requirement for steel, for HR CR? I had called for that.   (सर जी, कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR CR में? इसके लिए फोन किया था।)\n[11s] CUSTOMER: Regarding what had you called?   (किसके रिगार्डिंग किया था?)\n[12s] AGENT: Do you have any requirement in steel, for HR CR material?   (स्टील में कुछ रिक्वायरमेंट है आपको HR CR मटेरियल का?)\n[14s] CUSTOMER: No, there is nothing right now, sir.   (नहीं, अभी नहीं है सर कुछ भी।)\n[16s] AGENT: Okay, thank you.   (ठीक है, धन्यवाद।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not interfere with the transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, don't end the call; ask about their buying cycle and schedule a specific follow-up date.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Kashi Steel Industries and asked about HR/CR requirements. The customer stated they had no current need, at which point the agent thanked them and ended the call without attempting discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified the customer and JSW One but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel, for HR CR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call with 'thank you' without attempting to set a next step or schedule a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, don't end the call; ask about their buying cycle and schedule a specific follow-up date.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Kashi Steel Industries and asked about HR/CR requirements. The customer stated they had no current need, at which point the agent thanked them and ended the call without attempting discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 29190,
  "input_tokens": 2840,
  "output_tokens": 670,
  "created_at": "2026-09-25 12:09:14",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.735,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 27.4,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 50,
  "words_customer": 16,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178955438021",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178955438021",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.33,
      "end_s": 1.69,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178955438021",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.89,
      "end_s": 3.65,
      "text_en": "Yeah, am I speaking with Kashi Steel Industries, sir?",
      "text_native": "Yeah, Kashi Steel Industries से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178955438021",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.89,
      "end_s": 4.29,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955438021",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.49,
      "end_s": 6.81,
      "text_en": "Yeah, hello, this is Abdul speaking, sir, from JSW One.",
      "text_native": "Yeah, नमस्कार, अब्दुल बात कर रहा हूं सर मैं JSW One से।"
    },
    {
      "ucid": "21112178955438021",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.05,
      "end_s": 7.53,
      "text_en": "Yes, sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178955438021",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.65,
      "end_s": 10.53,
      "text_en": "Sir, do you have any requirement for steel, for HR CR? I had called for that.",
      "text_native": "सर जी, कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR CR में? इसके लिए फोन किया था।"
    },
    {
      "ucid": "21112178955438021",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.25,
      "end_s": 12.15,
      "text_en": "Regarding what had you called?",
      "text_native": "किसके रिगार्डिंग किया था?"
    },
    {
      "ucid": "21112178955438021",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.25,
      "end_s": 14.25,
      "text_en": "Do you have any requirement in steel, for HR CR material?",
      "text_native": "स्टील में कुछ रिक्वायरमेंट है आपको HR CR मटेरियल का?"
    },
    {
      "ucid": "21112178955438021",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.45,
      "end_s": 15.85,
      "text_en": "No, there is nothing right now, sir.",
      "text_native": "नहीं, अभी नहीं है सर कुछ भी।"
    },
    {
      "ucid": "21112178955438021",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.95,
      "end_s": 16.65,
      "text_en": "Okay, thank you.",
      "text_native": "ठीक है, धन्यवाद।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178955438021",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified the customer and JSW One but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178955438021",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178955438021",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178955438021",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178955438021",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel, for HR CR?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178955438021",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended the call with 'thank you' without attempting to set a next step or schedule a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}