Call 21112178955398071 2026-09-16 · Ronak Mehta · 4:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 63 turns, clean transcript (0% inaudible) | Hindi | 63 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
spec_not_available
Agent had to check for availability of the specific PPGI spec requested (off-white/grey color combination with outer lamination).
4 · Sentiment
the CUSTOMER
-0.31
confidence high · +2/−7
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead of leading with a price or supply benefit, he immediately asked if the customer had a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only established what the customer manufactures (door frames) and the end application, but did not ask about monthly tonnage, current suppliers, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
1.2 mm और 1250 की विड्थ।
Summary
The customer expressed an immediate and specific requirement for a PPGI coil to manufacture door frames. The agent skipped the standard pitch structure and focused entirely on qualifying the requirement, successfully capturing the grade, dimensions, and quantity. The call concluded with the agent promising to check for the availability of the specific color and lamination requested and get back to the customer, but without a firm timeline.
Coaching
You skipped the opener and hook, jumping straight to the requirement. Always ask for permission to speak and then provide a value proposition before asking discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead of leading with a price or supply benefit, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
The agent only established what the customer manufactures (door frames) and the end application, but did not ask about monthly tonnage, current suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent only mentioned product brand names ('Color on plus', 'Pragati plus') and did not pitch any of the company's USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | 1.2 mm और 1250 की विड्थ। The agent successfully captured the full specification for a current requirement: product (PPGI), thickness (1.2mm), width (1250), quantity (5 tons), and location (Rohtak). |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent's commitment to 'confirm in a little while' was vague and did not constitute an agreed turnaround time for the quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.59 | 55.8s | 38.7s | 155.5s | 6.0s | 298.9 | 0 | 32 | 31 | 32 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हेलो।
agent
2.7s
Hello.
हेलो।
agent
3.3s
Am I speaking with Mohit ji?
मोहित जी से बात हो रही है?
customer
4.5s
Yes.
हां जी।
agent
5.1s
Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement right now for HR sheets, coils, GI, GP?
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ भी रिक्वायरमेंट आ रही है अभी आपको HR शीट्स में, कॉइल्स में, GI, GP में?
customer
9.7s
Will I get JSW color frame?
JSW कलर फ्रेम मिलेगा?
agent
11.6s
JSW color... are you saying PPGI, sir?
JSW कलर PPGI बोल रहे हैं आप सर?
customer
13.9s
Yes, in PPGI, it comes by the name of color frame.
हां PPGI में कलर फ्रेम करके नाम से आता है।
agent
16.4s
We have Color on plus and Pragati plus, sir.
कलर ऑन प्लस और प्रगति प्लस है सर।
customer
18.5s
What I get comes by the name of color frame.
मेरे पास जो आता है वो कलर फ्रेम करके आता है।
agent
20.6s
Color frame?
कलर फ्रेम?
customer
21.6s
Yes.
हां जी।
agent
22.1s
Color on, sir. I have Color on. It's called Color on plus and Pragati plus. It is PPGI only.
कलर ऑन सर। कलर ऑन है मेरे पास। कलर ऑन प्लस बोलते हैं और प्रगति प्लस बोलते हैं। PPGI ही होती है।
agent
26.6s
Are you taking it for roofing sheets? How is it?
आप क्या रूफिंग शीट्स के लिए ले रहे हैं? कैसा है?
customer
28.9s
For manufacturing, door frame.
और मैन्युफैक्चरिंग के लिए, डोर फ्रेम।
agent
30.5s
What?
क्या?
customer
31.3s
Door frames are made.
डोर फ्रेम बनते हैं।
agent
32.9s
Okay.
अच्छा।
customer
33.5s
That's why it's by the name of color frame, from our Rajpura plant, right? Rajpura.
इसीलिए तो कलर फ्रेम के नाम से ये राजपुरा जो अपना प्लांट है ना, राजपुरा।
agent
36.2s
Okay, will you send me its specifications on WhatsApp once? What will be the dimensions?
ओके, मुझे आप इसकी स्पेसिफिकेशन WhatsApp पे भेजेंगे एक बार? क्या डायमेंशंस होंगी?
customer
39.6s
Regarding dimensions, it is slitted. It's a 1275 or 1250 coil.
डायमेंशंस तो वैसे तो इसकी स्लिटिंग होती है। ये 1275 या 1250 का कॉइल होता है।
agent
42.7s
Correct. It's a 1250 width coil. And how much? .5 mm thickness or .8 mm, what thickness?
बराबर। 1250 की विड्थ की कॉइल होती है। और कितना? .5 mm थिकनेस या .8 mm कितना थिकनेस?
customer
46.5s
1.2 mm, 1.5 mm, this is what we use.
1.2 mm, 1.5 mm ये चलता है अपने पास तो।
agent
49.1s
1.2. Which one do you require currently?
1.2 अभी आपको कौनसा रिक्वायरमेंट है करेंटली?
customer
51.2s
Give me for 1.2.
1.2 का दे दीजिए।
agent
52.9s
1.2 mm and 1250 width.
1.2 mm और 1250 की विड्थ।
customer
55.4s
Yes.
हां जी।
agent
56.1s
And how much? Five ton coil?
और कितना? पांच टन कॉइल?
customer
57.5s
Tell me for a five-ton coil. And what will be the GSM in it?
पांच टन का कॉइल बता दीजिए। और इसमें GSM कितने होंगे?
agent
60.2s
What? What GSM material is this?
क्या? कितने GSM का माल है ये?
customer
61.6s
The amount of zinc.
जिंक की मात्रा।
agent
62.6s
80 or 150? Which one do you want?
80 या 150? कौनसा चाहिए आपको?
customer
64.5s
Be it 80, be it 120.
80 हो, 120 हो।
agent
66.3s
80 or 120?
customer
67.5s
Hmm.
हम्म।
agent
68.1s
Which one is preferable for you? Should I do it for 80? For 120?
आपको प्रेफरेबल कौनसा? 80 का करूं? 120 का?
customer
70.0s
You tell me for 80.
80 का बता दीजिए आप।
agent
71.5s
For 80. Okay. And in this, I have Color on, I have Pragati plus. Will that material work for you?
80 का। ठीक है। और अभी इसमें मेरे पास कलर ऑन का है, प्रगति प्लस है। चलेगा वो मटेरियल आपको?
customer
75.2s
Yes, no problem, tell me about this.
हां कोई बात नहीं, ये बता दीजिए।
agent
76.9s
Okay. I will confirm with you in a little while, okay? You are going to purchase this recently, right?
ठीक है। मैं को थोड़ी देर में आपको कन्फर्म करता हूं, ठीक है? ये अभी ये रिसेंटली परचेस इसी का करने वाले हैं ना आप?
customer
80.1s
Yes.
हां जी।
agent
81.0s
Okay, okay. And your location, what will be the delivery location? Rohtak?
ओके, ओके। और आपका लोकेशन, डिलीवरी लोकेशन कौनसा रहेगा? रोहतक?
customer
83.6s
Rohtak.
रोहतक।
agent
84.5s
And is the pin code correct? 124001?
और पिन कोड सही है? 124001?
customer
86.5s
Yes.
हां जी।
customer
87.1s
Okay, like in the color frame that comes, it also has lamination on the outer side.
अच्छा जैसे इसमें कलर फ्रेम में तो जो आता है ना, इसमें लैमिनेशन भी आती है बाहर की साइड।
agent
90.3s
Okay.
ओके।
customer
90.8s
Will that also be included?
वो भी आएगी इसमें?
agent
91.8s
Sir, this material will be colored on both sides.
सर ये दोनों साइड कलर्ड रहेगा मटेरियल।
customer
93.9s
Yes, it is colored on both sides. One side is white, off-white.
हां दोनों साइड कलर्ड होता है। एक साइड वाइट हो गया, ऑफ वाइट।
agent
95.8s
Which color do you want?
कौनसा कलर चाहिए आपको?
customer
97.1s
I want off-white color on the outer side.
ऑफ वाइट कलर चाहिए बाहर की साइड और तो।
agent
99.6s
Okay. You want off-white on the outer side.
ओके। आपको बाहर साइड ऑफ वाइट चाहिए।
customer
101.2s
Yes.
हां जी।
agent
102.3s
Okay. And you don't want color on the inner side, is that so?
ओके। और इनर साइड पे कलर नहीं चाहिए, ऐसा?
customer
104.5s
Inner grey color, it should be a grey shade.
इनर ग्रे कलर, ग्रे शेड हो।
agent
106.2s
Okay.
ओके।
customer
106.9s
Light blue or grey.
लाइट ब्लू या ग्रे।
agent
108.4s
Okay.
अच्छा।
agent
109.7s
Okay, I'll check this once, sir. And I'll also check for Color on once, sir, okay?
ठीक है, एक बार चेक करता हूं मैं सर ये। और एक बार मैं कलर ऑन का भी चेक कर लेता हूं सर एक बार, ठीक है?
customer
113.2s
Yes, tell me about Color on, no problem.
हां कलर ऑन का बता दीजिए, कोई बात नहीं।
agent
115.1s
Okay, that will work.
ठीक है, चलेगा।
customer
116.5s
Okay.
ओके।