{
  "ucid": "21112178955398071",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 15:49:40",
  "end_time": "2026-09-16 15:53:50",
  "duration_sec": 250,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7460271ff0bb79fbb399b77853967ff0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1719,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955398071__DIA7460271ff0bb79fbb399b77853967ff0.mp3",
  "audio_bytes": 663120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 221.04,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हेलो।)\n[3s] AGENT: Hello.   (हेलो।)\n[3s] AGENT: Am I speaking with Mohit ji?   (मोहित जी से बात हो रही है?)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement right now for HR sheets, coils, GI, GP?   (जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ भी रिक्वायरमेंट आ रही है अभी आपको HR शीट्स में, कॉइल्स में, GI, GP में?)\n[10s] CUSTOMER: Will I get JSW color frame?   (JSW कलर फ्रेम मिलेगा?)\n[12s] AGENT: JSW color... are you saying PPGI, sir?   (JSW कलर PPGI बोल रहे हैं आप सर?)\n[14s] CUSTOMER: Yes, in PPGI, it comes by the name of color frame.   (हां PPGI में कलर फ्रेम करके नाम से आता है।)\n[16s] AGENT: We have Color on plus and Pragati plus, sir.   (कलर ऑन प्लस और प्रगति प्लस है सर।)\n[18s] CUSTOMER: What I get comes by the name of color frame.   (मेरे पास जो आता है वो कलर फ्रेम करके आता है।)\n[21s] AGENT: Color frame?   (कलर फ्रेम?)\n[22s] CUSTOMER: Yes.   (हां जी।)\n[22s] AGENT: Color on, sir. I have Color on. It's called Color on plus and Pragati plus. It is PPGI only.   (कलर ऑन सर। कलर ऑन है मेरे पास। कलर ऑन प्लस बोलते हैं और प्रगति प्लस बोलते हैं। PPGI ही होती है।)\n[27s] AGENT: Are you taking it for roofing sheets? How is it?   (आप क्या रूफिंग शीट्स के लिए ले रहे हैं? कैसा है?)\n[29s] CUSTOMER: For manufacturing, door frame.   (और मैन्युफैक्चरिंग के लिए, डोर फ्रेम।)\n[30s] AGENT: What?   (क्या?)\n[31s] CUSTOMER: Door frames are made.   (डोर फ्रेम बनते हैं।)\n[33s] AGENT: Okay.   (अच्छा।)\n[34s] CUSTOMER: That's why it's by the name of color frame, from our Rajpura plant, right? Rajpura.   (इसीलिए तो कलर फ्रेम के नाम से ये राजपुरा जो अपना प्लांट है ना, राजपुरा।)\n[36s] AGENT: Okay, will you send me its specifications on WhatsApp once? What will be the dimensions?   (ओके, मुझे आप इसकी स्पेसिफिकेशन WhatsApp पे भेजेंगे एक बार? क्या डायमेंशंस होंगी?)\n[40s] CUSTOMER: Regarding dimensions, it is slitted. It's a 1275 or 1250 coil.   (डायमेंशंस तो वैसे तो इसकी स्लिटिंग होती है। ये 1275 या 1250 का कॉइल होता है।)\n[43s] AGENT: Correct. It's a 1250 width coil. And how much? .5 mm thickness or .8 mm, what thickness?   (बराबर। 1250 की विड्थ की कॉइल होती है। और कितना? .5 mm थिकनेस या .8 mm कितना थिकनेस?)\n[46s] CUSTOMER: 1.2 mm, 1.5 mm, this is what we use.   (1.2 mm, 1.5 mm ये चलता है अपने पास तो।)\n[49s] AGENT: 1.2. Which one do you require currently?   (1.2 अभी आपको कौनसा रिक्वायरमेंट है करेंटली?)\n[51s] CUSTOMER: Give me for 1.2.   (1.2 का दे दीजिए।)\n[53s] AGENT: 1.2 mm and 1250 width.   (1.2 mm और 1250 की विड्थ।)\n[55s] CUSTOMER: Yes.   (हां जी।)\n[56s] AGENT: And how much? Five ton coil?   (और कितना? पांच टन कॉइल?)\n[58s] CUSTOMER: Tell me for a five-ton coil. And what will be the GSM in it?   (पांच टन का कॉइल बता दीजिए। और इसमें GSM कितने होंगे?)\n[60s] AGENT: What? What GSM material is this?   (क्या? कितने GSM का माल है ये?)\n[62s] CUSTOMER: The amount of zinc.   (जिंक की मात्रा।)\n[63s] AGENT: 80 or 150? Which one do you want?   (80 या 150? कौनसा चाहिए आपको?)\n[64s] CUSTOMER: Be it 80, be it 120.   (80 हो, 120 हो।)\n[66s] AGENT: 80 or 120?\n[68s] CUSTOMER: Hmm.   (हम्म।)\n[68s] AGENT: Which one is preferable for you? Should I do it for 80? For 120?   (आपको प्रेफरेबल कौनसा? 80 का करूं? 120 का?)\n[70s] CUSTOMER: You tell me for 80.   (80 का बता दीजिए आप।)\n[72s] AGENT: For 80. Okay. And in this, I have Color on, I have Pragati plus. Will that material work for you?   (80 का। ठीक है। और अभी इसमें मेरे पास कलर ऑन का है, प्रगति प्लस है। चलेगा वो मटेरियल आपको?)\n[75s] CUSTOMER: Yes, no problem, tell me about this.   (हां कोई बात नहीं, ये बता दीजिए।)\n[77s] AGENT: Okay. I will confirm with you in a little while, okay? You are going to purchase this recently, right?   (ठीक है। मैं को थोड़ी देर में आपको कन्फर्म करता हूं, ठीक है? ये अभी ये रिसेंटली परचेस इसी का करने वाले हैं ना आप?)\n[80s] CUSTOMER: Yes.   (हां जी।)\n[81s] AGENT: Okay, okay. And your location, what will be the delivery location? Rohtak?   (ओके, ओके। और आपका लोकेशन, डिलीवरी लोकेशन कौनसा रहेगा? रोहतक?)\n[84s] CUSTOMER: Rohtak.   (रोहतक।)\n[84s] AGENT: And is the pin code correct? 124001?   (और पिन कोड सही है? 124001?)\n[86s] CUSTOMER: Yes.   (हां जी।)\n[87s] CUSTOMER: Okay, like in the color frame that comes, it also has lamination on the outer side.   (अच्छा जैसे इसमें कलर फ्रेम में तो जो आता है ना, इसमें लैमिनेशन भी आती है बाहर की साइड।)\n[90s] AGENT: Okay.   (ओके।)\n[91s] CUSTOMER: Will that also be included?   (वो भी आएगी इसमें?)\n[92s] AGENT: Sir, this material will be colored on both sides.   (सर ये दोनों साइड कलर्ड रहेगा मटेरियल।)\n[94s] CUSTOMER: Yes, it is colored on both sides. One side is white, off-white.   (हां दोनों साइड कलर्ड होता है। एक साइड वाइट हो गया, ऑफ वाइट।)\n[96s] AGENT: Which color do you want?   (कौनसा कलर चाहिए आपको?)\n[97s] CUSTOMER: I want off-white color on the outer side.   (ऑफ वाइट कलर चाहिए बाहर की साइड और तो।)\n[100s] AGENT: Okay. You want off-white on the outer side.   (ओके। आपको बाहर साइड ऑफ वाइट चाहिए।)\n[101s] CUSTOMER: Yes.   (हां जी।)\n[102s] AGENT: Okay. And you don't want color on the inner side, is that so?   (ओके। और इनर साइड पे कलर नहीं चाहिए, ऐसा?)\n[104s] CUSTOMER: Inner grey color, it should be a grey shade.   (इनर ग्रे कलर, ग्रे शेड हो।)\n[106s] AGENT: Okay.   (ओके।)\n[107s] CUSTOMER: Light blue or grey.   (लाइट ब्लू या ग्रे।)\n[108s] AGENT: Okay.   (अच्छा।)\n[110s] AGENT: Okay, I'll check this once, sir. And I'll also check for Color on once, sir, okay?   (ठीक है, एक बार चेक करता हूं मैं सर ये। और एक बार मैं कलर ऑन का भी चेक कर लेता हूं सर एक बार, ठीक है?)\n[113s] CUSTOMER: Yes, tell me about Color on, no problem.   (हां कलर ऑन का बता दीजिए, कोई बात नहीं।)\n[115s] AGENT: Okay, that will work.   (ठीक है, चलेगा।)\n[116s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 63,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "63 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener and hook, jumping straight to the requirement. Always ask for permission to speak and then provide a value proposition before asking discovery questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent had to check for availability of the specific PPGI spec requested (off-white/grey color combination with outer lamination).",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer expressed an immediate and specific requirement for a PPGI coil to manufacture door frames. The agent skipped the standard pitch structure and focused entirely on qualifying the requirement, successfully capturing the grade, dimensions, and quantity. The call concluded with the agent promising to check for the availability of the specific color and lamination requested and get back to the customer, but without a firm timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead of leading with a price or supply benefit, he immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only established what the customer manufactures (door frames) and the end application, but did not ask about monthly tonnage, current suppliers, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only mentioned product brand names ('Color on plus', 'Pragati plus') and did not pitch any of the company's USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"1.2 mm और 1250 की विड्थ।\", \"comment\": \"The agent successfully captured the full specification for a current requirement: product (PPGI), thickness (1.2mm), width (1250), quantity (5 tons), and location (Rohtak).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's commitment to 'confirm in a little while' was vague and did not constitute an agreed turnaround time for the quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener and hook, jumping straight to the requirement. Always ask for permission to speak and then provide a value proposition before asking discovery questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent had to check for availability of the specific PPGI spec requested (off-white/grey color combination with outer lamination).\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer expressed an immediate and specific requirement for a PPGI coil to manufacture door frames. The agent skipped the standard pitch structure and focused entirely on qualifying the requirement, successfully capturing the grade, dimensions, and quantity. The call concluded with the agent promising to check for the availability of the specific color and lamination requested and get back to the customer, but without a firm timeline.\"}",
  "error": null,
  "latency_ms": 39097,
  "input_tokens": 4636,
  "output_tokens": 808,
  "created_at": "2026-09-25 12:09:27",
  "sentiment": "negative",
  "sentiment_score": -0.307,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 7,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.59,
  "agent_talk_sec": 55.8,
  "customer_talk_sec": 38.7,
  "dead_air_sec": 155.5,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 298.9,
  "interruptions": 0,
  "agent_turns": 32,
  "customer_turns": 31,
  "discovery_qs": 32,
  "words_agent": 278,
  "words_customer": 188,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178955398071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.33,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.03,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.27,
      "end_s": 4.2,
      "text_en": "Am I speaking with Mohit ji?",
      "text_native": "मोहित जी से बात हो रही है?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.53,
      "end_s": 4.88,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 9.4,
      "text_en": "Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement right now for HR sheets, coils, GI, GP?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ भी रिक्वायरमेंट आ रही है अभी आपको HR शीट्स में, कॉइल्स में, GI, GP में?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 11.2,
      "text_en": "Will I get JSW color frame?",
      "text_native": "JSW कलर फ्रेम मिलेगा?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 13.6,
      "text_en": "JSW color... are you saying PPGI, sir?",
      "text_native": "JSW कलर PPGI बोल रहे हैं आप सर?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.9,
      "end_s": 15.9,
      "text_en": "Yes, in PPGI, it comes by the name of color frame.",
      "text_native": "हां PPGI में कलर फ्रेम करके नाम से आता है।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 18.2,
      "text_en": "We have Color on plus and Pragati plus, sir.",
      "text_native": "कलर ऑन प्लस और प्रगति प्लस है सर।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 20.2,
      "text_en": "What I get comes by the name of color frame.",
      "text_native": "मेरे पास जो आता है वो कलर फ्रेम करके आता है।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.2,
      "text_en": "Color frame?",
      "text_native": "कलर फ्रेम?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 21.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 26.1,
      "text_en": "Color on, sir. I have Color on. It's called Color on plus and Pragati plus. It is PPGI only.",
      "text_native": "कलर ऑन सर। कलर ऑन है मेरे पास। कलर ऑन प्लस बोलते हैं और प्रगति प्लस बोलते हैं। PPGI ही होती है।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 28.6,
      "text_en": "Are you taking it for roofing sheets? How is it?",
      "text_native": "आप क्या रूफिंग शीट्स के लिए ले रहे हैं? कैसा है?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 30.4,
      "text_en": "For manufacturing, door frame.",
      "text_native": "और मैन्युफैक्चरिंग के लिए, डोर फ्रेम।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 31.2,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.3,
      "end_s": 32.3,
      "text_en": "Door frames are made.",
      "text_native": "डोर फ्रेम बनते हैं।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 33.3,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 36.1,
      "text_en": "That's why it's by the name of color frame, from our Rajpura plant, right? Rajpura.",
      "text_native": "इसीलिए तो कलर फ्रेम के नाम से ये राजपुरा जो अपना प्लांट है ना, राजपुरा।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 38.8,
      "text_en": "Okay, will you send me its specifications on WhatsApp once? What will be the dimensions?",
      "text_native": "ओके, मुझे आप इसकी स्पेसिफिकेशन WhatsApp पे भेजेंगे एक बार? क्या डायमेंशंस होंगी?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 20,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 42.5,
      "text_en": "Regarding dimensions, it is slitted. It's a 1275 or 1250 coil.",
      "text_native": "डायमेंशंस तो वैसे तो इसकी स्लिटिंग होती है। ये 1275 या 1250 का कॉइल होता है।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 21,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 46.2,
      "text_en": "Correct. It's a 1250 width coil. And how much? .5 mm thickness or .8 mm, what thickness?",
      "text_native": "बराबर। 1250 की विड्थ की कॉइल होती है। और कितना? .5 mm थिकनेस या .8 mm कितना थिकनेस?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 48.8,
      "text_en": "1.2 mm, 1.5 mm, this is what we use.",
      "text_native": "1.2 mm, 1.5 mm ये चलता है अपने पास तो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 50.9,
      "text_en": "1.2. Which one do you require currently?",
      "text_native": "1.2 अभी आपको कौनसा रिक्वायरमेंट है करेंटली?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 52.3,
      "text_en": "Give me for 1.2.",
      "text_native": "1.2 का दे दीजिए।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.9,
      "end_s": 55.1,
      "text_en": "1.2 mm and 1250 width.",
      "text_native": "1.2 mm और 1250 की विड्थ।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 26,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 55.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 57.3,
      "text_en": "And how much? Five ton coil?",
      "text_native": "और कितना? पांच टन कॉइल?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 28,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 59.8,
      "text_en": "Tell me for a five-ton coil. And what will be the GSM in it?",
      "text_native": "पांच टन का कॉइल बता दीजिए। और इसमें GSM कितने होंगे?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.2,
      "text_en": "What? What GSM material is this?",
      "text_native": "क्या? कितने GSM का माल है ये?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 30,
      "speaker": "customer",
      "start_s": 61.6,
      "end_s": 62.3,
      "text_en": "The amount of zinc.",
      "text_native": "जिंक की मात्रा।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 31,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 64.1,
      "text_en": "80 or 150? Which one do you want?",
      "text_native": "80 या 150? कौनसा चाहिए आपको?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 32,
      "speaker": "customer",
      "start_s": 64.5,
      "end_s": 65.6,
      "text_en": "Be it 80, be it 120.",
      "text_native": "80 हो, 120 हो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 33,
      "speaker": "agent",
      "start_s": 66.3,
      "end_s": 67.1,
      "text_en": "80 or 120?",
      "text_native": "80 or 120?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 34,
      "speaker": "customer",
      "start_s": 67.5,
      "end_s": 67.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 35,
      "speaker": "agent",
      "start_s": 68.1,
      "end_s": 69.8,
      "text_en": "Which one is preferable for you? Should I do it for 80? For 120?",
      "text_native": "आपको प्रेफरेबल कौनसा? 80 का करूं? 120 का?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 36,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 71.1,
      "text_en": "You tell me for 80.",
      "text_native": "80 का बता दीजिए आप।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 37,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 75.1,
      "text_en": "For 80. Okay. And in this, I have Color on, I have Pragati plus. Will that material work for you?",
      "text_native": "80 का। ठीक है। और अभी इसमें मेरे पास कलर ऑन का है, प्रगति प्लस है। चलेगा वो मटेरियल आपको?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 38,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 76.5,
      "text_en": "Yes, no problem, tell me about this.",
      "text_native": "हां कोई बात नहीं, ये बता दीजिए।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 39,
      "speaker": "agent",
      "start_s": 76.9,
      "end_s": 80.1,
      "text_en": "Okay. I will confirm with you in a little while, okay? You are going to purchase this recently, right?",
      "text_native": "ठीक है। मैं को थोड़ी देर में आपको कन्फर्म करता हूं, ठीक है? ये अभी ये रिसेंटली परचेस इसी का करने वाले हैं ना आप?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 40,
      "speaker": "customer",
      "start_s": 80.1,
      "end_s": 80.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 41,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 83.4,
      "text_en": "Okay, okay. And your location, what will be the delivery location? Rohtak?",
      "text_native": "ओके, ओके। और आपका लोकेशन, डिलीवरी लोकेशन कौनसा रहेगा? रोहतक?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 42,
      "speaker": "customer",
      "start_s": 83.6,
      "end_s": 84.1,
      "text_en": "Rohtak.",
      "text_native": "रोहतक।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 43,
      "speaker": "agent",
      "start_s": 84.5,
      "end_s": 86.2,
      "text_en": "And is the pin code correct? 124001?",
      "text_native": "और पिन कोड सही है? 124001?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 44,
      "speaker": "customer",
      "start_s": 86.5,
      "end_s": 86.8,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 45,
      "speaker": "customer",
      "start_s": 87.1,
      "end_s": 90.2,
      "text_en": "Okay, like in the color frame that comes, it also has lamination on the outer side.",
      "text_native": "अच्छा जैसे इसमें कलर फ्रेम में तो जो आता है ना, इसमें लैमिनेशन भी आती है बाहर की साइड।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 46,
      "speaker": "agent",
      "start_s": 90.3,
      "end_s": 90.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 47,
      "speaker": "customer",
      "start_s": 90.8,
      "end_s": 91.5,
      "text_en": "Will that also be included?",
      "text_native": "वो भी आएगी इसमें?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 48,
      "speaker": "agent",
      "start_s": 91.8,
      "end_s": 93.5,
      "text_en": "Sir, this material will be colored on both sides.",
      "text_native": "सर ये दोनों साइड कलर्ड रहेगा मटेरियल।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 49,
      "speaker": "customer",
      "start_s": 93.9,
      "end_s": 95.8,
      "text_en": "Yes, it is colored on both sides. One side is white, off-white.",
      "text_native": "हां दोनों साइड कलर्ड होता है। एक साइड वाइट हो गया, ऑफ वाइट।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 50,
      "speaker": "agent",
      "start_s": 95.8,
      "end_s": 96.8,
      "text_en": "Which color do you want?",
      "text_native": "कौनसा कलर चाहिए आपको?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 51,
      "speaker": "customer",
      "start_s": 97.1,
      "end_s": 98.9,
      "text_en": "I want off-white color on the outer side.",
      "text_native": "ऑफ वाइट कलर चाहिए बाहर की साइड और तो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 52,
      "speaker": "agent",
      "start_s": 99.6,
      "end_s": 101.1,
      "text_en": "Okay. You want off-white on the outer side.",
      "text_native": "ओके। आपको बाहर साइड ऑफ वाइट चाहिए।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 53,
      "speaker": "customer",
      "start_s": 101.2,
      "end_s": 101.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 54,
      "speaker": "agent",
      "start_s": 102.3,
      "end_s": 104.4,
      "text_en": "Okay. And you don't want color on the inner side, is that so?",
      "text_native": "ओके। और इनर साइड पे कलर नहीं चाहिए, ऐसा?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 55,
      "speaker": "customer",
      "start_s": 104.5,
      "end_s": 106.1,
      "text_en": "Inner grey color, it should be a grey shade.",
      "text_native": "इनर ग्रे कलर, ग्रे शेड हो।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 56,
      "speaker": "agent",
      "start_s": 106.2,
      "end_s": 106.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 57,
      "speaker": "customer",
      "start_s": 106.9,
      "end_s": 107.9,
      "text_en": "Light blue or grey.",
      "text_native": "लाइट ब्लू या ग्रे।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 58,
      "speaker": "agent",
      "start_s": 108.4,
      "end_s": 108.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 59,
      "speaker": "agent",
      "start_s": 109.7,
      "end_s": 113.1,
      "text_en": "Okay, I'll check this once, sir. And I'll also check for Color on once, sir, okay?",
      "text_native": "ठीक है, एक बार चेक करता हूं मैं सर ये। और एक बार मैं कलर ऑन का भी चेक कर लेता हूं सर एक बार, ठीक है?"
    },
    {
      "ucid": "21112178955398071",
      "idx": 60,
      "speaker": "customer",
      "start_s": 113.2,
      "end_s": 114.8,
      "text_en": "Yes, tell me about Color on, no problem.",
      "text_native": "हां कलर ऑन का बता दीजिए, कोई बात नहीं।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 61,
      "speaker": "agent",
      "start_s": 115.1,
      "end_s": 115.8,
      "text_en": "Okay, that will work.",
      "text_native": "ठीक है, चलेगा।"
    },
    {
      "ucid": "21112178955398071",
      "idx": 62,
      "speaker": "customer",
      "start_s": 116.5,
      "end_s": 116.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178955398071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement check."
    },
    {
      "ucid": "21112178955398071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead of leading with a price or supply benefit, he immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178955398071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent only established what the customer manufactures (door frames) and the end application, but did not ask about monthly tonnage, current suppliers, or payment terms."
    },
    {
      "ucid": "21112178955398071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only mentioned product brand names ('Color on plus', 'Pragati plus') and did not pitch any of the company's USPs."
    },
    {
      "ucid": "21112178955398071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "1.2 mm और 1250 की विड्थ।",
      "comment": "The agent successfully captured the full specification for a current requirement: product (PPGI), thickness (1.2mm), width (1250), quantity (5 tons), and location (Rohtak)."
    },
    {
      "ucid": "21112178955398071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's commitment to 'confirm in a little while' was vague and did not constitute an agreed turnaround time for the quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}