21112178955248581 · Call

Call 21112178955248581 2026-09-16 · Jeevan Jeejo · 4:39

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	full conversation 56 turns, clean transcript (0% inaudible)	Tamil	56	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.53

confidence high · +15/−0 from 27 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement from a past registration.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) No USPs were pitched; the conversation was purely transactional about price and MOQ.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Opener & permission

[3s] AGENT: Greetings sir, I am Jeevan speaking from the JSW One platform.

Qualify

[29s] AGENT: Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?

Summary

The agent contacted a customer about a past registration for HR sheets. The agent identified the customer's required quantity was below the 5MT minimum order quantity (MOQ), quoted a price for a larger lot, and created urgency around price increases. The call concluded with the agent sending details via WhatsApp and asking the customer to confirm their requirement.

Coaching

You missed a key opportunity to understand the customer's business by not asking any discovery questions; ask about their monthly usage and what they manufacture to better tailor your pitch.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	[3s] AGENT: Greetings sir, I am Jeevan speaking from the JSW One platform. The agent greeted, introduced themselves and the company, and used the customer's company name, but did not explicitly ask for permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement from a past registration.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched; the conversation was purely transactional about price and MOQ.
SL5 Qualify	2	pass	–	2.0	[29s] AGENT: Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right? The agent confirmed a requirement exists and verified key details like product type, thickness, and location from a previous registration.
SL6 Closure with next step	1	pass	–	1.0	[2s] AGENT: I will send the details now sir, I will send it to your WhatsApp number. The agent committed to a clear next step of sending details via WhatsApp, which the customer agreed to.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	handled	[2s] CUSTOMER: Okay sir, share the details, I'll see.	[2s] AGENT: Okay, you please confirm the requirement in that and send it.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.762 heavy	36.1s	11.3s	231.6s	10.8s	651.5	0	30	26	13

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.6s

Hello?

ஹலோ?

agent

2.4s

Hello?

ஹலோ?

agent

3.1s

Greetings sir, I am Jeevan speaking from the JSW One platform.

வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து.

customer

6.1s

Okay.

ஓகேங்க.

agent

7.0s

Sir, have you done a registration here in the name of Yutha Agros? On the JSW One platform. So I'm calling to ask about that. Do you have any requirement? HR, CR sheet?

சார், நீங்க Yutha Agros பெயர்ல ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்களா இங்க? JSW One ப்ளாட்பார்ம்ல. அப்போ அதுக்காக கேக்குறதுக்கு தான். உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR sheet?

customer

14.2s

Sir, HR, we have taken HR, sir. It's there, it's usable.

சார், HR, HR எடுத்துருக்கோம் சார். இருக்க, useable தான்.

agent

17.0s

What sir?

என்ன சார்?

customer

17.9s

Sir, there is a requirement, sir, tell me.

சார், requirement இருக்கு சார், சொல்லுங்க.

agent

19.8s

Measurement?

Measurement-ஆ?

customer

20.6s

I said there is a requirement, sir, tell me.

Requirement இருக்கு சார், சொல்லுங்கன்னு.

agent

22.3s

Oh okay okay okay. Okay sir, you okay, the requirement is put here. One minute.

ஓ ஓகே ஓகே ஓகே. சரி சார், நீங்க ஓகே, requirement இங்க போட்ருக்கு. ஒரு நிமிஷம்.

agent

26.8s

Is this your company, sir?

இது உங்க கம்பெனியா சார்?

customer

28.2s

Yes.

ஆமாங்க.

agent

29.0s

Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?

ஓகே, நீங்க போட்ட requirement இப்போ HR sheet-ல 3mm, 4mm, 5mm தானே?

agent

32.6s

But there is a small problem with that, sir. That is because now our minimum order of quantity needs to be five metric tons.

But அதுல ஒரு சின்ன பிரச்சனை இருக்கு சார். அது எதுக்குன்னா இப்போ நம்ம minimum order of quantity five metric ton-ஆ வேணும்.

agent

36.6s

Everything you have put, only one is one, one metric ton. The rest are all only 700, 400 kg.

நீங்க போட்டது எல்லாமே ஒண்ணு மட்டும் தான் ஒரு, ஒரு metric ton. மிச்ச எல்லாம் 700, 400 kg மட்டும் தான் இருக்கு.

customer

41.2s

Okay okay. What is the minimum order?

ஓகே ஓகே. Minimum order எவ்வளவுங்க?

agent

43.2s

Minimum order for one quantity needs to be five metric tons.

Minimum order ஒரு quantity-க்கு five metric ton வேணும்.

customer

46.2s

500 metric tons?

500 metric ton-ஆ?

agent

47.6s

Five, five. Five, five metric tons.

Five, five. அஞ்சு, அஞ்சு metric ton.

customer

49.5s

Five metric tons.

அஞ்சு metric ton.

customer

50.5s

Five tons, five tons.

அஞ்சு ton, அஞ்சு ton.

customer

51.6s

Okay okay okay.

ஓகே ஓகே ஓகே.

agent

52.5s

Sir, then if you want, we can do one thing. For this 3mm, 4mm, 5mm that you mentioned, can I put five metric tons for all of them and make it a total of 15 metric tons?

சார், அப்போ வேணும்னா ஒரு வேலை பண்ணலாம். இப்போ நீங்க சொன்ன இந்த 3mm, 4mm, 5mm, இது எல்லாத்துக்குமே நான் five metric ton போட்டு total-ஆ 15 metric ton பண்ண முடியுமா?

customer

58.6s

What is the price range going on now, sir?

Price range என்ன சார் போயிட்டு இருக்கு இப்போதைக்கு?

agent

1.0s

Rate?

Rate-ஆ?

customer

1.0s

Yeah.

agent

1.0s

The rate now is, one minute.

Rate இப்போ வந்து, ஒரு நிமிஷம்.

agent

1.1s

Sir, now for you, your delivery location is Chennai, Erode, right?

சார், இப்போ உங்களுக்கு, உங்க delivery location சென்னை, Erode தானே வருது?

customer

1.1s

Erode, Erode.

agent

1.1s

If it's in Erode, from our Chennai plant, you will get the material for almost around 64,250.

Erode-ல வந்துன்னா நம்ம சென்னை plant-ன்னு உங்களுக்கு material இப்போ almost ஒரு 64 250-க்கு கிடைக்கும்.

customer

1.1s

That's the base price?

agent

1.1s

64?

agent

1.1s

Yes, for 64,250.

ஆமா, 64 250-க்கு.

customer

1.2s

Okay. And then tax is extra.

ஓகே. And then வந்து tax extra.

agent

1.2s

Yes sir, that plus GST will come.

ஆமா சார், அது plus GST வரும்.

customer

1.2s

One second.

agent

1.2s

What sir?

என்ன சார்?

customer

1.2s

One second sir, one second.

agent

1.2s

Okay okay.

சரி சரி.

customer

1.4s

Okay. Is this including delivery, sir?

ஓகே. இது including delivery-ஆங்க சார்?

agent

1.4s

Yes sir, this will come including delivery.

ஆமா சார், இது including delivery வரும்.

customer

1.4s

Okay okay okay okay.

ஓகே ஓகே ஓகே ஓகே.

agent

1.5s

In this, loading and delivery are our scope. Unloading it at your delivery location is your scope.

இதுல loading-ம் delivery-ம் நம்ம scope. அங்க உங்க delivery location-ல வந்து unloading பண்றது உங்க scope.

customer

1.5s

Okay okay okay okay.

ஓகே ஓகே ஓகே ஓகே.

agent

1.5s

The other problem is, sir, yesterday the rate was 64. It was 64,150. Today it became 250. Tomorrow it will become 750. It will just keep increasing. So that's why I thought of calling everyone quickly and if you have any order, if it's urgent, we can confirm it before the price increases.

வேற பிரச்சனை என்னன்னா சார், இப்போ நேத்திக்கு rate இருந்தது 64. 64 150-ஆ இருந்தது. இன்னைக்கு அது 250 ஆச்சு. நாளைக்கு அது 750 ஆயிடும். அப்படியே ஜாஸ்தியாயி போயிடும். அப்போ அதுக்கு தான் நம்ம எல்லார் கிட்டயுமே சீக்கிரமா call பண்ணி நீங்க ஏதாவது order இருந்தா, அர்ஜென்டா இருந்தா, இப்போ price ஜாஸ்தியாகுறதுக்கு முன்னாடியே confirm பண்ணலாம்னு நினைச்சேன்.

customer

2.0s

Okay okay okay okay.

ஓகே ஓகே ஓகே ஓகே.

customer

2.0s

From what location are you speaking, sir? Is this a direct JSW delivery or are you someone else in between, are you JSW staff or someone else?

நீங்க என்ன location-ல இருந்து சார் பேசுறீங்க? இது direct JSW delivery-ஆ இல்ல இடையில நீங்க வேற, நீங்க JSW staff-ஆ இல்ல வேற யாருங்கலா?

agent

2.1s

Yes sir, I, I am calling from JSW's headquarters. From the inside sales team here. But I am the one who is handling the entire South India region now. Kerala, Karnataka, everything.

ஆமா சார், நான், நான் வந்து JSW-யோட headquarters-ல இருந்தா call பண்றேன். இங்க inside sales team-ன்னு. ஆனா நான் தான் இப்போ இங்க South India region முழுவனா handle பண்றேன். கேரளா, கர்நாடகா எல்லாம்.

customer

2.1s

Okay okay okay.

ஓகே ஓகே ஓகே.

agent

2.2s

Yes.

ஆமா.

agent

2.2s

I will send the details now sir, I will send it to your WhatsApp number. This is the company number now. I will send it from my personal WhatsApp number to your WhatsApp number as well.

நான் இப்போ details அனுப்புறேன் சார், உங்க WhatsApp number-க்கு அனுப்புறேன். இது இப்போ company number. உங்க WhatsApp number-லயும் என் personal WhatsApp number-ல இருந்து நான் அனுப்புறேன்.

customer

2.2s

Okay sir, share the details, I'll see.

ஓகே சார், details share பண்ணுங்க, பாக்குறேன்.

agent

2.2s

Okay, you please confirm the requirement in that and send it.

சரி, நீங்க அதுல கொஞ்சம் requirement confirm பண்ணி அதுல அனுப்பி விடு.

customer

2.3s

Okay.

ஓகே.

agent

2.3s

Okay sir, thank you.

ஓகே சார், thank you.