{
  "ucid": "21112178955248581",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 15:24:45",
  "end_time": "2026-09-16 15:29:24",
  "duration_sec": 279,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA62511ef886e6ca7d7b6a9832c3ff22a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1723,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955248581__DIA62511ef886e6ca7d7b6a9832c3ff22a4.mp3",
  "audio_bytes": 771984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 257.328,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (ஹலோ?)\n[2s] AGENT: Hello?   (ஹலோ?)\n[3s] AGENT: Greetings sir, I am Jeevan speaking from the JSW One platform.   (வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து.)\n[6s] CUSTOMER: Okay.   (ஓகேங்க.)\n[7s] AGENT: Sir, have you done a registration here in the name of Yutha Agros? On the JSW One platform. So I'm calling to ask about that. Do you have any requirement? HR, CR sheet?   (சார், நீங்க Yutha Agros பெயர்ல ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்களா இங்க? JSW One ப்ளாட்பார்ம்ல. அப்போ அதுக்காக கேக்குறதுக்கு தான். உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR sheet?)\n[14s] CUSTOMER: Sir, HR, we have taken HR, sir. It's there, it's usable.   (சார், HR, HR எடுத்துருக்கோம் சார். இருக்க, useable தான்.)\n[17s] AGENT: What sir?   (என்ன சார்?)\n[18s] CUSTOMER: Sir, there is a requirement, sir, tell me.   (சார், requirement இருக்கு சார், சொல்லுங்க.)\n[20s] AGENT: Measurement?   (Measurement-ஆ?)\n[21s] CUSTOMER: I said there is a requirement, sir, tell me.   (Requirement இருக்கு சார், சொல்லுங்கன்னு.)\n[22s] AGENT: Oh okay okay okay. Okay sir, you okay, the requirement is put here. One minute.   (ஓ ஓகே ஓகே ஓகே. சரி சார், நீங்க ஓகே, requirement இங்க போட்ருக்கு. ஒரு நிமிஷம்.)\n[27s] AGENT: Is this your company, sir?   (இது உங்க கம்பெனியா சார்?)\n[28s] CUSTOMER: Yes.   (ஆமாங்க.)\n[29s] AGENT: Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?   (ஓகே, நீங்க போட்ட requirement இப்போ HR sheet-ல 3mm, 4mm, 5mm தானே?)\n[33s] AGENT: But there is a small problem with that, sir. That is because now our minimum order of quantity needs to be five metric tons.   (But அதுல ஒரு சின்ன பிரச்சனை இருக்கு சார். அது எதுக்குன்னா இப்போ நம்ம minimum order of quantity five metric ton-ஆ வேணும்.)\n[37s] AGENT: Everything you have put, only one is one, one metric ton. The rest are all only 700, 400 kg.   (நீங்க போட்டது எல்லாமே ஒண்ணு மட்டும் தான் ஒரு, ஒரு metric ton. மிச்ச எல்லாம் 700, 400 kg மட்டும் தான் இருக்கு.)\n[41s] CUSTOMER: Okay okay. What is the minimum order?   (ஓகே ஓகே. Minimum order எவ்வளவுங்க?)\n[43s] AGENT: Minimum order for one quantity needs to be five metric tons.   (Minimum order ஒரு quantity-க்கு five metric ton வேணும்.)\n[46s] CUSTOMER: 500 metric tons?   (500 metric ton-ஆ?)\n[48s] AGENT: Five, five. Five, five metric tons.   (Five, five. அஞ்சு, அஞ்சு metric ton.)\n[50s] CUSTOMER: Five metric tons.   (அஞ்சு metric ton.)\n[50s] CUSTOMER: Five tons, five tons.   (அஞ்சு ton, அஞ்சு ton.)\n[52s] CUSTOMER: Okay okay okay.   (ஓகே ஓகே ஓகே.)\n[52s] AGENT: Sir, then if you want, we can do one thing. For this 3mm, 4mm, 5mm that you mentioned, can I put five metric tons for all of them and make it a total of 15 metric tons?   (சார், அப்போ வேணும்னா ஒரு வேலை பண்ணலாம். இப்போ நீங்க சொன்ன இந்த 3mm, 4mm, 5mm, இது எல்லாத்துக்குமே நான் five metric ton போட்டு total-ஆ 15 metric ton பண்ண முடியுமா?)\n[59s] CUSTOMER: What is the price range going on now, sir?   (Price range என்ன சார் போயிட்டு இருக்கு இப்போதைக்கு?)\n[1s] AGENT: Rate?   (Rate-ஆ?)\n[1s] CUSTOMER: Yeah.\n[1s] AGENT: The rate now is, one minute.   (Rate இப்போ வந்து, ஒரு நிமிஷம்.)\n[1s] AGENT: Sir, now for you, your delivery location is Chennai, Erode, right?   (சார், இப்போ உங்களுக்கு, உங்க delivery location சென்னை, Erode தானே வருது?)\n[1s] CUSTOMER: Erode, Erode.\n[1s] AGENT: If it's in Erode, from our Chennai plant, you will get the material for almost around 64,250.   (Erode-ல வந்துன்னா நம்ம சென்னை plant-ன்னு உங்களுக்கு material இப்போ almost ஒரு 64 250-க்கு கிடைக்கும்.)\n[1s] CUSTOMER: That's the base price?\n[1s] AGENT: 64?\n[1s] AGENT: Yes, for 64,250.   (ஆமா, 64 250-க்கு.)\n[1s] CUSTOMER: Okay. And then tax is extra.   (ஓகே. And then வந்து tax extra.)\n[1s] AGENT: Yes sir, that plus GST will come.   (ஆமா சார், அது plus GST வரும்.)\n[1s] CUSTOMER: One second.\n[1s] AGENT: What sir?   (என்ன சார்?)\n[1s] CUSTOMER: One second sir, one second.\n[1s] AGENT: Okay okay.   (சரி சரி.)\n[1s] CUSTOMER: Okay. Is this including delivery, sir?   (ஓகே. இது including delivery-ஆங்க சார்?)\n[1s] AGENT: Yes sir, this will come including delivery.   (ஆமா சார், இது including delivery வரும்.)\n[1s] CUSTOMER: Okay okay okay okay.   (ஓகே ஓகே ஓகே ஓகே.)\n[1s] AGENT: In this, loading and delivery are our scope. Unloading it at your delivery location is your scope.   (இதுல loading-ம் delivery-ம் நம்ம scope. அங்க உங்க delivery location-ல வந்து unloading பண்றது உங்க scope.)\n[2s] CUSTOMER: Okay okay okay okay.   (ஓகே ஓகே ஓகே ஓகே.)\n[2s] AGENT: The other problem is, sir, yesterday the rate was 64. It was 64,150. Today it became 250. Tomorrow it will become 750. It will just keep increasing. So that's why I thought of calling everyone quickly and if you have any order, if it's urgent, we can confirm it before the price increases.   (வேற பிரச்சனை என்னன்னா சார், இப்போ நேத்திக்கு rate இருந்தது 64. 64 150-ஆ இருந்தது. இன்னைக்கு அது 250 ஆச்சு. நாளைக்கு அது 750 ஆயிடும். அப்படியே ஜாஸ்தியாயி போயிடும். அப்போ அதுக்கு தான் நம்ம எல்லார் கிட்டயுமே சீக்கிரமா call பண்ணி நீங்க ஏதாவது order இருந்தா, அர்ஜென்டா இருந்தா, இப்போ price ஜாஸ்தியாகுறதுக்கு முன்னாடியே confirm பண்ணலாம்னு நினைச்சேன்.)\n[2s] CUSTOMER: Okay okay okay okay.   (ஓகே ஓகே ஓகே ஓகே.)\n[2s] CUSTOMER: From what location are you speaking, sir? Is this a direct JSW delivery or are you someone else in between, are you JSW staff or someone else?   (நீங்க என்ன location-ல இருந்து சார் பேசுறீங்க? இது direct JSW delivery-ஆ இல்ல இடையில நீங்க வேற, நீங்க JSW staff-ஆ இல்ல வேற யாருங்கலா?)\n[2s] AGENT: Yes sir, I, I am calling from JSW's headquarters. From the inside sales team here. But I am the one who is handling the entire South India region now. Kerala, Karnataka, everything.   (ஆமா சார், நான், நான் வந்து JSW-யோட headquarters-ல இருந்தா call பண்றேன். இங்க inside sales team-ன்னு. ஆனா நான் தான் இப்போ இங்க South India region முழுவனா handle பண்றேன். கேரளா, கர்நாடகா எல்லாம்.)\n[2s] CUSTOMER: Okay okay okay.   (ஓகே ஓகே ஓகே.)\n[2s] AGENT: Yes.   (ஆமா.)\n[2s] AGENT: I will send the details now sir, I will send it to your WhatsApp number. This is the company number now. I will send it from my personal WhatsApp number to your WhatsApp number as well.   (நான் இப்போ details அனுப்புறேன் சார், உங்க WhatsApp number-க்கு அனுப்புறேன். இது இப்போ company number. உங்க WhatsApp number-லயும் என் personal WhatsApp number-ல இருந்து நான் அனுப்புறேன்.)\n[2s] CUSTOMER: Okay sir, share the details, I'll see.   (ஓகே சார், details share பண்ணுங்க, பாக்குறேன்.)\n[2s] AGENT: Okay, you please confirm the requirement in that and send it.   (சரி, நீங்க அதுல கொஞ்சம் requirement confirm பண்ணி அதுல அனுப்பி விடு.)\n[2s] CUSTOMER: Okay.   (ஓகே.)\n[2s] AGENT: Okay sir, thank you.   (ஓகே சார், thank you.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 56,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "56 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed a key opportunity to understand the customer's business by not asking any discovery questions; ask about their monthly usage and what they manufacture to better tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer about a past registration for HR sheets. The agent identified the customer's required quantity was below the 5MT minimum order quantity (MOQ), quoted a price for a larger lot, and created urgency around price increases. The call concluded with the agent sending details via WhatsApp and asking the customer to confirm their requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[3s] AGENT: Greetings sir, I am Jeevan speaking from the JSW One platform.\", \"comment\": \"The agent greeted, introduced themselves and the company, and used the customer's company name, but did not explicitly ask for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement from a past registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was purely transactional about price and MOQ.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[29s] AGENT: Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?\", \"comment\": \"The agent confirmed a requirement exists and verified key details like product type, thickness, and location from a previous registration.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[2s] AGENT: I will send the details now sir, I will send it to your WhatsApp number.\", \"comment\": \"The agent committed to a clear next step of sending details via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity to understand the customer's business by not asking any discovery questions; ask about their monthly usage and what they manufacture to better tailor your pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"[2s] CUSTOMER: Okay sir, share the details, I'll see.\", \"response\": \"[2s] AGENT: Okay, you please confirm the requirement in that and send it.\"}], \"call_summary\": \"The agent contacted a customer about a past registration for HR sheets. The agent identified the customer's required quantity was below the 5MT minimum order quantity (MOQ), quoted a price for a larger lot, and created urgency around price increases. The call concluded with the agent sending details via WhatsApp and asking the customer to confirm their requirement.\"}",
  "error": null,
  "latency_ms": 45240,
  "input_tokens": 4729,
  "output_tokens": 864,
  "created_at": "2026-09-25 12:09:51",
  "sentiment": "positive",
  "sentiment_score": 0.528,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 0,
  "lex_hits": 27,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.762,
  "agent_talk_sec": 36.1,
  "customer_talk_sec": 11.3,
  "dead_air_sec": 231.6,
  "longest_monologue_sec": 10.8,
  "agent_wpm": 651.5,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 26,
  "discovery_qs": 13,
  "words_agent": 392,
  "words_customer": 136,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178955248581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 1.98,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 2.77,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.06,
      "end_s": 5.6,
      "text_en": "Greetings sir, I am Jeevan speaking from the JSW One platform.",
      "text_native": "வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178955248581",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.63,
      "text_en": "Okay.",
      "text_native": "ஓகேங்க."
    },
    {
      "ucid": "21112178955248581",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 13.4,
      "text_en": "Sir, have you done a registration here in the name of Yutha Agros? On the JSW One platform. So I'm calling to ask about that. Do you have any requirement? HR, CR sheet?",
      "text_native": "சார், நீங்க Yutha Agros பெயர்ல ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்களா இங்க? JSW One ப்ளாட்பார்ம்ல. அப்போ அதுக்காக கேக்குறதுக்கு தான். உங்களுக்கு ஏதாவது requirement இருக்கா? HR, CR sheet?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 5,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 16.3,
      "text_en": "Sir, HR, we have taken HR, sir. It's there, it's usable.",
      "text_native": "சார், HR, HR எடுத்துருக்கோம் சார். இருக்க, useable தான்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.01,
      "end_s": 17.46,
      "text_en": "What sir?",
      "text_native": "என்ன சார்?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.88,
      "end_s": 19.3,
      "text_en": "Sir, there is a requirement, sir, tell me.",
      "text_native": "சார், requirement இருக்கு சார், சொல்லுங்க."
    },
    {
      "ucid": "21112178955248581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.37,
      "text_en": "Measurement?",
      "text_native": "Measurement-ஆ?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 22.0,
      "text_en": "I said there is a requirement, sir, tell me.",
      "text_native": "Requirement இருக்கு சார், சொல்லுங்கன்னு."
    },
    {
      "ucid": "21112178955248581",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 25.6,
      "text_en": "Oh okay okay okay. Okay sir, you okay, the requirement is put here. One minute.",
      "text_native": "ஓ ஓகே ஓகே ஓகே. சரி சார், நீங்க ஓகே, requirement இங்க போட்ருக்கு. ஒரு நிமிஷம்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 28.0,
      "text_en": "Is this your company, sir?",
      "text_native": "இது உங்க கம்பெனியா சார்?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 28.7,
      "text_en": "Yes.",
      "text_native": "ஆமாங்க."
    },
    {
      "ucid": "21112178955248581",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 31.8,
      "text_en": "Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?",
      "text_native": "ஓகே, நீங்க போட்ட requirement இப்போ HR sheet-ல 3mm, 4mm, 5mm தானே?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 36.2,
      "text_en": "But there is a small problem with that, sir. That is because now our minimum order of quantity needs to be five metric tons.",
      "text_native": "But அதுல ஒரு சின்ன பிரச்சனை இருக்கு சார். அது எதுக்குன்னா இப்போ நம்ம minimum order of quantity five metric ton-ஆ வேணும்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.6,
      "end_s": 41.0,
      "text_en": "Everything you have put, only one is one, one metric ton. The rest are all only 700, 400 kg.",
      "text_native": "நீங்க போட்டது எல்லாமே ஒண்ணு மட்டும் தான் ஒரு, ஒரு metric ton. மிச்ச எல்லாம் 700, 400 kg மட்டும் தான் இருக்கு."
    },
    {
      "ucid": "21112178955248581",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 42.8,
      "text_en": "Okay okay. What is the minimum order?",
      "text_native": "ஓகே ஓகே. Minimum order எவ்வளவுங்க?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 17,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 45.5,
      "text_en": "Minimum order for one quantity needs to be five metric tons.",
      "text_native": "Minimum order ஒரு quantity-க்கு five metric ton வேணும்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 47.2,
      "text_en": "500 metric tons?",
      "text_native": "500 metric ton-ஆ?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 19,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 49.2,
      "text_en": "Five, five. Five, five metric tons.",
      "text_native": "Five, five. அஞ்சு, அஞ்சு metric ton."
    },
    {
      "ucid": "21112178955248581",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 50.2,
      "text_en": "Five metric tons.",
      "text_native": "அஞ்சு metric ton."
    },
    {
      "ucid": "21112178955248581",
      "idx": 21,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 51.2,
      "text_en": "Five tons, five tons.",
      "text_native": "அஞ்சு ton, அஞ்சு ton."
    },
    {
      "ucid": "21112178955248581",
      "idx": 22,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 52.3,
      "text_en": "Okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 23,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 58.2,
      "text_en": "Sir, then if you want, we can do one thing. For this 3mm, 4mm, 5mm that you mentioned, can I put five metric tons for all of them and make it a total of 15 metric tons?",
      "text_native": "சார், அப்போ வேணும்னா ஒரு வேலை பண்ணலாம். இப்போ நீங்க சொன்ன இந்த 3mm, 4mm, 5mm, இது எல்லாத்துக்குமே நான் five metric ton போட்டு total-ஆ 15 metric ton பண்ண முடியுமா?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 24,
      "speaker": "customer",
      "start_s": 58.6,
      "end_s": 1.0,
      "text_en": "What is the price range going on now, sir?",
      "text_native": "Price range என்ன சார் போயிட்டு இருக்கு இப்போதைக்கு?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 25,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.01,
      "text_en": "Rate?",
      "text_native": "Rate-ஆ?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 26,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.02,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178955248581",
      "idx": 27,
      "speaker": "agent",
      "start_s": 1.02,
      "end_s": 1.04,
      "text_en": "The rate now is, one minute.",
      "text_native": "Rate இப்போ வந்து, ஒரு நிமிஷம்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 28,
      "speaker": "agent",
      "start_s": 1.05,
      "end_s": 1.08,
      "text_en": "Sir, now for you, your delivery location is Chennai, Erode, right?",
      "text_native": "சார், இப்போ உங்களுக்கு, உங்க delivery location சென்னை, Erode தானே வருது?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 29,
      "speaker": "customer",
      "start_s": 1.08,
      "end_s": 1.09,
      "text_en": "Erode, Erode.",
      "text_native": "Erode, Erode."
    },
    {
      "ucid": "21112178955248581",
      "idx": 30,
      "speaker": "agent",
      "start_s": 1.09,
      "end_s": 1.13,
      "text_en": "If it's in Erode, from our Chennai plant, you will get the material for almost around 64,250.",
      "text_native": "Erode-ல வந்துன்னா நம்ம சென்னை plant-ன்னு உங்களுக்கு material இப்போ almost ஒரு 64 250-க்கு கிடைக்கும்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 31,
      "speaker": "customer",
      "start_s": 1.13,
      "end_s": 1.14,
      "text_en": "That's the base price?",
      "text_native": "That's the base price?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 32,
      "speaker": "agent",
      "start_s": 1.14,
      "end_s": 1.15,
      "text_en": "64?",
      "text_native": "64?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 33,
      "speaker": "agent",
      "start_s": 1.15,
      "end_s": 1.16,
      "text_en": "Yes, for 64,250.",
      "text_native": "ஆமா, 64 250-க்கு."
    },
    {
      "ucid": "21112178955248581",
      "idx": 34,
      "speaker": "customer",
      "start_s": 1.16,
      "end_s": 1.18,
      "text_en": "Okay. And then tax is extra.",
      "text_native": "ஓகே. And then வந்து tax extra."
    },
    {
      "ucid": "21112178955248581",
      "idx": 35,
      "speaker": "agent",
      "start_s": 1.19,
      "end_s": 1.2,
      "text_en": "Yes sir, that plus GST will come.",
      "text_native": "ஆமா சார், அது plus GST வரும்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 36,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.21,
      "text_en": "One second.",
      "text_native": "One second."
    },
    {
      "ucid": "21112178955248581",
      "idx": 37,
      "speaker": "agent",
      "start_s": 1.22,
      "end_s": 1.22,
      "text_en": "What sir?",
      "text_native": "என்ன சார்?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 38,
      "speaker": "customer",
      "start_s": 1.22,
      "end_s": 1.24,
      "text_en": "One second sir, one second.",
      "text_native": "One second sir, one second."
    },
    {
      "ucid": "21112178955248581",
      "idx": 39,
      "speaker": "agent",
      "start_s": 1.24,
      "end_s": 1.25,
      "text_en": "Okay okay.",
      "text_native": "சரி சரி."
    },
    {
      "ucid": "21112178955248581",
      "idx": 40,
      "speaker": "customer",
      "start_s": 1.4,
      "end_s": 1.42,
      "text_en": "Okay. Is this including delivery, sir?",
      "text_native": "ஓகே. இது including delivery-ஆங்க சார்?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 41,
      "speaker": "agent",
      "start_s": 1.42,
      "end_s": 1.44,
      "text_en": "Yes sir, this will come including delivery.",
      "text_native": "ஆமா சார், இது including delivery வரும்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 42,
      "speaker": "customer",
      "start_s": 1.44,
      "end_s": 1.45,
      "text_en": "Okay okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 43,
      "speaker": "agent",
      "start_s": 1.46,
      "end_s": 1.5,
      "text_en": "In this, loading and delivery are our scope. Unloading it at your delivery location is your scope.",
      "text_native": "இதுல loading-ம் delivery-ம் நம்ம scope. அங்க உங்க delivery location-ல வந்து unloading பண்றது உங்க scope."
    },
    {
      "ucid": "21112178955248581",
      "idx": 44,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 1.51,
      "text_en": "Okay okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 45,
      "speaker": "agent",
      "start_s": 1.52,
      "end_s": 2.01,
      "text_en": "The other problem is, sir, yesterday the rate was 64. It was 64,150. Today it became 250. Tomorrow it will become 750. It will just keep increasing. So that's why I thought of calling everyone quickly and if you have any order, if it's urgent, we can confirm it before the price increases.",
      "text_native": "வேற பிரச்சனை என்னன்னா சார், இப்போ நேத்திக்கு rate இருந்தது 64. 64 150-ஆ இருந்தது. இன்னைக்கு அது 250 ஆச்சு. நாளைக்கு அது 750 ஆயிடும். அப்படியே ஜாஸ்தியாயி போயிடும். அப்போ அதுக்கு தான் நம்ம எல்லார் கிட்டயுமே சீக்கிரமா call பண்ணி நீங்க ஏதாவது order இருந்தா, அர்ஜென்டா இருந்தா, இப்போ price ஜாஸ்தியாகுறதுக்கு முன்னாடியே confirm பண்ணலாம்னு நினைச்சேன்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 46,
      "speaker": "customer",
      "start_s": 2.01,
      "end_s": 2.02,
      "text_en": "Okay okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 47,
      "speaker": "customer",
      "start_s": 2.03,
      "end_s": 2.08,
      "text_en": "From what location are you speaking, sir? Is this a direct JSW delivery or are you someone else in between, are you JSW staff or someone else?",
      "text_native": "நீங்க என்ன location-ல இருந்து சார் பேசுறீங்க? இது direct JSW delivery-ஆ இல்ல இடையில நீங்க வேற, நீங்க JSW staff-ஆ இல்ல வேற யாருங்கலா?"
    },
    {
      "ucid": "21112178955248581",
      "idx": 48,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 2.15,
      "text_en": "Yes sir, I, I am calling from JSW's headquarters. From the inside sales team here. But I am the one who is handling the entire South India region now. Kerala, Karnataka, everything.",
      "text_native": "ஆமா சார், நான், நான் வந்து JSW-யோட headquarters-ல இருந்தா call பண்றேன். இங்க inside sales team-ன்னு. ஆனா நான் தான் இப்போ இங்க South India region முழுவனா handle பண்றேன். கேரளா, கர்நாடகா எல்லாம்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 49,
      "speaker": "customer",
      "start_s": 2.15,
      "end_s": 2.16,
      "text_en": "Okay okay okay.",
      "text_native": "ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 50,
      "speaker": "agent",
      "start_s": 2.16,
      "end_s": 2.17,
      "text_en": "Yes.",
      "text_native": "ஆமா."
    },
    {
      "ucid": "21112178955248581",
      "idx": 51,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 2.23,
      "text_en": "I will send the details now sir, I will send it to your WhatsApp number. This is the company number now. I will send it from my personal WhatsApp number to your WhatsApp number as well.",
      "text_native": "நான் இப்போ details அனுப்புறேன் சார், உங்க WhatsApp number-க்கு அனுப்புறேன். இது இப்போ company number. உங்க WhatsApp number-லயும் என் personal WhatsApp number-ல இருந்து நான் அனுப்புறேன்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 52,
      "speaker": "customer",
      "start_s": 2.23,
      "end_s": 2.25,
      "text_en": "Okay sir, share the details, I'll see.",
      "text_native": "ஓகே சார், details share பண்ணுங்க, பாக்குறேன்."
    },
    {
      "ucid": "21112178955248581",
      "idx": 53,
      "speaker": "agent",
      "start_s": 2.25,
      "end_s": 2.27,
      "text_en": "Okay, you please confirm the requirement in that and send it.",
      "text_native": "சரி, நீங்க அதுல கொஞ்சம் requirement confirm பண்ணி அதுல அனுப்பி விடு."
    },
    {
      "ucid": "21112178955248581",
      "idx": 54,
      "speaker": "customer",
      "start_s": 2.27,
      "end_s": 2.28,
      "text_en": "Okay.",
      "text_native": "ஓகே."
    },
    {
      "ucid": "21112178955248581",
      "idx": 55,
      "speaker": "agent",
      "start_s": 2.28,
      "end_s": 2.29,
      "text_en": "Okay sir, thank you.",
      "text_native": "ஓகே சார், thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178955248581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[3s] AGENT: Greetings sir, I am Jeevan speaking from the JSW One platform.",
      "comment": "The agent greeted, introduced themselves and the company, and used the customer's company name, but did not explicitly ask for permission."
    },
    {
      "ucid": "21112178955248581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement from a past registration."
    },
    {
      "ucid": "21112178955248581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers."
    },
    {
      "ucid": "21112178955248581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was purely transactional about price and MOQ."
    },
    {
      "ucid": "21112178955248581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[29s] AGENT: Okay, the requirement you put is for HR sheet, 3mm, 4mm, 5mm, right?",
      "comment": "The agent confirmed a requirement exists and verified key details like product type, thickness, and location from a previous registration."
    },
    {
      "ucid": "21112178955248581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[2s] AGENT: I will send the details now sir, I will send it to your WhatsApp number.",
      "comment": "The agent committed to a clear next step of sending details via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178955248581",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "[2s] CUSTOMER: Okay sir, share the details, I'll see.",
      "response": "[2s] AGENT: Okay, you please confirm the requirement in that and send it."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}