{
  "ucid": "21112178955062741",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 14:53:47",
  "end_time": "2026-09-16 14:56:08",
  "duration_sec": 141,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3fbc80bdcd395f6fc5f13938c66cdc16.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1736,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955062741__DIA3fbc80bdcd395f6fc5f13938c66cdc16.mp3",
  "audio_bytes": 333072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 111.024,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Hello.   (हेलो।)\n[3s] AGENT: Hello sir, good afternoon.   (हेलो सर, गुड आफ्टरनून।)\n[5s] CUSTOMER: Hello sir.   (हेलो सर।)\n[5s] AGENT: Yes sir, your Shubham Steel Industries was registered.   (जी सर, शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था।)\n[7s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[8s] AGENT: Yes sir, that your Shubham Steel Industries was registered. Do you have any requirement for HR in this right now, sir?   (हां जी सर, की शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था। अभी कोई रिक्वायरमेंट है क्या सर इसमें एचआर का?)\n[11s] CUSTOMER: For HR?   (एचआर का?)\n[12s] AGENT: Yes sir. HR or CR, GP, whatever you take.   (हां जी सर। एचआर या सीआर, जीपी जो भी लेते हो आप।)\n[13s] CUSTOMER: Tell me the rate for GP, sir.   (जीपी का रेट बताओ सर।)\n[15s] AGENT: PPGL?   (पीपीजीएल?)\n[15s] CUSTOMER: Yes, tell me the rates for GP.   (हां जीपी के रेट बताओ।)\n[17s] AGENT: For what, sir?   (किसका सर?)\n[17s] CUSTOMER: For GP.   (जीपी का।)\n[18s] AGENT: What product is GP, sir?   (जीपी क्या प्रोडक्ट है सर?)\n[18s] CUSTOMER: GP sheet.   (जीपी शीट।)\n[19s] AGENT: Oh, GP, right? GI, GI. Galvanized.   (अच्छा जीपी ना? जीआई जीआई। गैल्वेनाइज्ड।)\n[20s] CUSTOMER: Yes, yes.   (हां हां।)\n[20s] AGENT: What size do you take?   (क्या साइज लेते हो आप?)\n[21s] CUSTOMER: One hundred fourteen, eighty.   (एक सौ चौदह, अस्सी।)\n[22s] AGENT: Eighty mm?   (अस्सी एमएम?)\n[23s] CUSTOMER: Thickness is point eight, right?   (थिकनेस पॉइंट ऐट ना?)\n[23s] AGENT: Yes, point eight.   (हां पॉइंट ऐट।)\n[24s] CUSTOMER: Okay, point eight, one hundred fourteen slit, eighty GSM.   (अच्छा पॉइंट ऐट, एक सौ चौदह का स्लिट, अस्सी जीएसएम।)\n[26s] AGENT: Slit okay? Slit okay, one hundred fourteen mm.   (स्लिट ओके? स्लिट ओके, एक सौ चौदह एमएम।)\n[28s] CUSTOMER: Slit okay. Does NMS work for you?   (स्लिट ओके। ये एनएमएस चलता है आपको?)\n[29s] AGENT: NMS works.   (एनएमएस चलता है।)\n[30s] CUSTOMER: Take any company, everything works.   (कोई सी कंपनी ले लो, सब चलता है।)\n[31s] AGENT: Okay. This means you take Apollo and all.   (अच्छा। ये मतलब अपोलो-अपोलो सब ले लेते हो आप।)\n[33s] CUSTOMER: Yes. But primary. Right?   (जी। बट प्राइमरी। है ना?)\n[34s] AGENT: Yes.   (हां।)\n[34s] CUSTOMER: Okay, fine. Shubham Steel Industries zero zero one. How many tons will you take, sir? Then I will tell you a delivered price.   (अच्छा ठीक है। शुभम स्टील इंडस्ट्रीज जीरो जीरो वन। कितना टन ले लोगे सर आप? तो मैं डिलीवर्ड प्राइस बताता हूं आपको एक।)\n[38s] AGENT: Twelve tons.   (बारह टन।)\n[39s] CUSTOMER: Twelve tons, right?   (बारह टन ना?)\n[39s] AGENT: A 12-ton vehicle, or 15, or 16, whatever is available, we will take that, no problem.   (बारह टन की गाड़ी लग जाए, पंद्रह की लग जाए, सोलह की, जो भी हो वो तो ले लेंगे, कोई दिक्कत नहीं है।)\n[42s] CUSTOMER: Yes, yes, no because one coil will be around 10-12 tons, most likely.   (हां हां, नहीं क्योंकि एक कॉइल दस-बारह टन की होगी जहां तक है।)\n[44s] AGENT: Yes, quote for 12 tons, sir.   (हां बारह टन का मारो सर आप।)\n[45s] CUSTOMER: Okay, okay. Let me assume 12 tons and [inaudible] Okay, let me just work out a price for you and tell you. Okay? You have a requirement right now, don't you?   (ठीक है ठीक है। चलो मैं बारह टन का मान के ही [inaudible] चलो मैं एक बारी ना आपको ये प्राइस बताता हूं आपको एक वर्कआउट करके अच्छा। ठीक है? अभी रिक्वायरमेंट है ना वैसे?)\n[50s] AGENT: There is a requirement.   (रिक्वायरमेंट है।)\n[51s] CUSTOMER: Oh, okay. Okay, let me tell you.   (अच्छा ओके। ठीक है चलो मैं बताता हूं।)\n[53s] AGENT: Tell me.   (बताओ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the critical opening and discovery steps; start by introducing JSW One and asking discovery questions before jumping straight to asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Shubham Steel Industries. The customer immediately requested a price for GP coil and provided detailed specifications for a 12-ton requirement. The agent captured the requirement details and committed to providing a delivered price, ending the call with a clear next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, your Shubham Steel Industries was registered.\", \"comment\": \"The agent did not introduce himself as being from JSW One or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR in this right now, sir?\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"This means you take Apollo and all.\", \"comment\": \"The agent only attempted to discover the customer's current suppliers (1/6 questions) and did not ask about their manufacturing, applications, or volumes.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call; the conversation was purely transactional.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What size do you take? ... Thickness is point eight, right? ... How many tons will you take, sir?\", \"comment\": \"The agent successfully confirmed a current requirement and captured the material (GP), thickness, width, and quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"let me just work out a price for you and tell you. Okay?\", \"comment\": \"The agent committed to a clear next step of calculating and providing a price for the customer's requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical opening and discovery steps; start by introducing JSW One and asking discovery questions before jumping straight to asking for a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead, Shubham Steel Industries. The customer immediately requested a price for GP coil and provided detailed specifications for a 12-ton requirement. The agent captured the requirement details and committed to providing a delivered price, ending the call with a clear next step.\"}",
  "error": null,
  "latency_ms": 26948,
  "input_tokens": 3801,
  "output_tokens": 756,
  "created_at": "2026-09-25 12:10:01",
  "sentiment": "positive",
  "sentiment_score": 0.283,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 2,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.479,
  "agent_talk_sec": 22.1,
  "customer_talk_sec": 24.0,
  "dead_air_sec": 94.9,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 320.4,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 21,
  "discovery_qs": 8,
  "words_agent": 118,
  "words_customer": 141,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178955062741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.55,
      "end_s": 1.95,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.37,
      "end_s": 2.77,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.24,
      "text_en": "Hello sir, good afternoon.",
      "text_native": "हेलो सर, गुड आफ्टरनून।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.06,
      "text_en": "Hello sir.",
      "text_native": "हेलो सर।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.16,
      "end_s": 7.2,
      "text_en": "Yes sir, your Shubham Steel Industries was registered.",
      "text_native": "जी सर, शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.38,
      "end_s": 7.88,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.98,
      "end_s": 10.8,
      "text_en": "Yes sir, that your Shubham Steel Industries was registered. Do you have any requirement for HR in this right now, sir?",
      "text_native": "हां जी सर, की शुभम स्टील इंडस्ट्रीज आपका रजिस्टर्ड था। अभी कोई रिक्वायरमेंट है क्या सर इसमें एचआर का?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.46,
      "text_en": "For HR?",
      "text_native": "एचआर का?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 13.2,
      "text_en": "Yes sir. HR or CR, GP, whatever you take.",
      "text_native": "हां जी सर। एचआर या सीआर, जीपी जो भी लेते हो आप।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.28,
      "end_s": 14.3,
      "text_en": "Tell me the rate for GP, sir.",
      "text_native": "जीपी का रेट बताओ सर।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.76,
      "end_s": 15.26,
      "text_en": "PPGL?",
      "text_native": "पीपीजीएल?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.48,
      "end_s": 16.5,
      "text_en": "Yes, tell me the rates for GP.",
      "text_native": "हां जीपी के रेट बताओ।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 13,
      "speaker": "agent",
      "start_s": 16.58,
      "end_s": 17.0,
      "text_en": "For what, sir?",
      "text_native": "किसका सर?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 14,
      "speaker": "customer",
      "start_s": 17.08,
      "end_s": 17.58,
      "text_en": "For GP.",
      "text_native": "जीपी का।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 15,
      "speaker": "agent",
      "start_s": 17.66,
      "end_s": 18.4,
      "text_en": "What product is GP, sir?",
      "text_native": "जीपी क्या प्रोडक्ट है सर?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 16,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 19.0,
      "text_en": "GP sheet.",
      "text_native": "जीपी शीट।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 17,
      "speaker": "agent",
      "start_s": 19.08,
      "end_s": 20.0,
      "text_en": "Oh, GP, right? GI, GI. Galvanized.",
      "text_native": "अच्छा जीपी ना? जीआई जीआई। गैल्वेनाइज्ड।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 18,
      "speaker": "customer",
      "start_s": 20.08,
      "end_s": 20.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 19,
      "speaker": "agent",
      "start_s": 20.48,
      "end_s": 21.08,
      "text_en": "What size do you take?",
      "text_native": "क्या साइज लेते हो आप?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 20,
      "speaker": "customer",
      "start_s": 21.16,
      "end_s": 22.0,
      "text_en": "One hundred fourteen, eighty.",
      "text_native": "एक सौ चौदह, अस्सी।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 21,
      "speaker": "agent",
      "start_s": 22.08,
      "end_s": 22.6,
      "text_en": "Eighty mm?",
      "text_native": "अस्सी एमएम?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 22,
      "speaker": "customer",
      "start_s": 22.68,
      "end_s": 23.4,
      "text_en": "Thickness is point eight, right?",
      "text_native": "थिकनेस पॉइंट ऐट ना?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 23,
      "speaker": "agent",
      "start_s": 23.48,
      "end_s": 23.9,
      "text_en": "Yes, point eight.",
      "text_native": "हां पॉइंट ऐट।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 24,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 25.8,
      "text_en": "Okay, point eight, one hundred fourteen slit, eighty GSM.",
      "text_native": "अच्छा पॉइंट ऐट, एक सौ चौदह का स्लिट, अस्सी जीएसएम।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 25,
      "speaker": "agent",
      "start_s": 25.88,
      "end_s": 27.8,
      "text_en": "Slit okay? Slit okay, one hundred fourteen mm.",
      "text_native": "स्लिट ओके? स्लिट ओके, एक सौ चौदह एमएम।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 26,
      "speaker": "customer",
      "start_s": 27.88,
      "end_s": 29.0,
      "text_en": "Slit okay. Does NMS work for you?",
      "text_native": "स्लिट ओके। ये एनएमएस चलता है आपको?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 27,
      "speaker": "agent",
      "start_s": 29.08,
      "end_s": 29.8,
      "text_en": "NMS works.",
      "text_native": "एनएमएस चलता है।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 28,
      "speaker": "customer",
      "start_s": 29.88,
      "end_s": 31.2,
      "text_en": "Take any company, everything works.",
      "text_native": "कोई सी कंपनी ले लो, सब चलता है।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 29,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 33.0,
      "text_en": "Okay. This means you take Apollo and all.",
      "text_native": "अच्छा। ये मतलब अपोलो-अपोलो सब ले लेते हो आप।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 30,
      "speaker": "customer",
      "start_s": 33.08,
      "end_s": 33.8,
      "text_en": "Yes. But primary. Right?",
      "text_native": "जी। बट प्राइमरी। है ना?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 31,
      "speaker": "agent",
      "start_s": 33.88,
      "end_s": 34.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 32,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 38.0,
      "text_en": "Okay, fine. Shubham Steel Industries zero zero one. How many tons will you take, sir? Then I will tell you a delivered price.",
      "text_native": "अच्छा ठीक है। शुभम स्टील इंडस्ट्रीज जीरो जीरो वन। कितना टन ले लोगे सर आप? तो मैं डिलीवर्ड प्राइस बताता हूं आपको एक।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 33,
      "speaker": "agent",
      "start_s": 38.08,
      "end_s": 38.8,
      "text_en": "Twelve tons.",
      "text_native": "बारह टन।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 34,
      "speaker": "customer",
      "start_s": 38.88,
      "end_s": 39.4,
      "text_en": "Twelve tons, right?",
      "text_native": "बारह टन ना?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 35,
      "speaker": "agent",
      "start_s": 39.48,
      "end_s": 42.0,
      "text_en": "A 12-ton vehicle, or 15, or 16, whatever is available, we will take that, no problem.",
      "text_native": "बारह टन की गाड़ी लग जाए, पंद्रह की लग जाए, सोलह की, जो भी हो वो तो ले लेंगे, कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 36,
      "speaker": "customer",
      "start_s": 42.08,
      "end_s": 44.0,
      "text_en": "Yes, yes, no because one coil will be around 10-12 tons, most likely.",
      "text_native": "हां हां, नहीं क्योंकि एक कॉइल दस-बारह टन की होगी जहां तक है।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 37,
      "speaker": "agent",
      "start_s": 44.08,
      "end_s": 45.0,
      "text_en": "Yes, quote for 12 tons, sir.",
      "text_native": "हां बारह टन का मारो सर आप।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 38,
      "speaker": "customer",
      "start_s": 45.08,
      "end_s": 49.8,
      "text_en": "Okay, okay. Let me assume 12 tons and [inaudible] Okay, let me just work out a price for you and tell you. Okay? You have a requirement right now, don't you?",
      "text_native": "ठीक है ठीक है। चलो मैं बारह टन का मान के ही [inaudible] चलो मैं एक बारी ना आपको ये प्राइस बताता हूं आपको एक वर्कआउट करके अच्छा। ठीक है? अभी रिक्वायरमेंट है ना वैसे?"
    },
    {
      "ucid": "21112178955062741",
      "idx": 39,
      "speaker": "agent",
      "start_s": 49.88,
      "end_s": 50.6,
      "text_en": "There is a requirement.",
      "text_native": "रिक्वायरमेंट है।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 40,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 52.2,
      "text_en": "Oh, okay. Okay, let me tell you.",
      "text_native": "अच्छा ओके। ठीक है चलो मैं बताता हूं।"
    },
    {
      "ucid": "21112178955062741",
      "idx": 41,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 53.0,
      "text_en": "Tell me.",
      "text_native": "बताओ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178955062741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, your Shubham Steel Industries was registered.",
      "comment": "The agent did not introduce himself as being from JSW One or ask for permission to speak."
    },
    {
      "ucid": "21112178955062741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR in this right now, sir?",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178955062741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "This means you take Apollo and all.",
      "comment": "The agent only attempted to discover the customer's current suppliers (1/6 questions) and did not ask about their manufacturing, applications, or volumes."
    },
    {
      "ucid": "21112178955062741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call; the conversation was purely transactional."
    },
    {
      "ucid": "21112178955062741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "What size do you take? ... Thickness is point eight, right? ... How many tons will you take, sir?",
      "comment": "The agent successfully confirmed a current requirement and captured the material (GP), thickness, width, and quantity."
    },
    {
      "ucid": "21112178955062741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "let me just work out a price for you and tell you. Okay?",
      "comment": "The agent committed to a clear next step of calculating and providing a price for the customer's requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}