Call 21112178955048731 2026-09-16 · Aditya Pandey · 1:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent captured thickness and quantity but failed to ask for other critical qualifying details like grade, width, location, or a specific requirement date.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello sir, this is Aditya Pandey speaking from JSW.
Summary
The agent contacted a lead from an engineering company who confirmed a potential future need for CR sheets once their design is finalized. The customer mentioned a quantity of 50 sheets (approx 1.8 MT) for 1.5mm thickness. The agent failed to conduct discovery or pitch any value propositions, and closed by asking the customer to share the requirement when it becomes active.
Coaching
You need to follow the script structure: start with a hook to build interest, then use discovery questions to understand the customer's business before trying to qualify a specific requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello sir, this is Aditya Pandey speaking from JSW. Agent greeted, identified himself and JSW, and used the customer's company name; customer immediately engaged, giving implicit permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have any requirement in CR this month? Agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; with no discovery, there were no triggers to base a relevant pitch on. |
| SL5 Qualify | 2 | fail | – | 0.0 | what will be its thickness? Agent captured thickness and quantity but failed to ask for other critical qualifying details like grade, width, location, or a specific requirement date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When your requirement goes live, just share it with me. The next step is not a committed action from the agent (like a quote or a scheduled callback) but puts the onus entirely on the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.578 | 25.2s | 18.4s | 62.4s | 5.4s | 292.9 | 0 | 12 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
agent
2.7s
Hello?
हॅलो?
agent
3.1s
Yes, Samtech Engineering?
हां, Samtech Engineering?
customer
4.4s
Yes, tell me.
हां जी बताइए।
agent
5.3s
Hello sir, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
8.1s
From where?
कहां से?
agent
8.8s
Sir, I was calling from JSW, Jindal Steel Works.
सर JSW से बात कर रहा था, Jindal Steel Works.
customer
10.9s
JSW?
agent
11.9s
Yes. Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in CR this month?
हां। सर जी हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ आपकी रिक्वायरमेंट थी क्या CR में ये मंथ?
customer
16.9s
In CR, oh you are speaking from JSW?
CR में, अच्छा JSW से बोल रहे हैं आप?
agent
19.2s
Yes, JSW, Jindal Steel Works.
हां, JSW, Jindal Steel Works.
customer
21.3s
Oh, the Jindal Steel one?
अच्छा, जिंदल स्टील वाला?
agent
22.8s
Yes.
हां।
customer
23.8s
Okay.
अच्छा।
agent
24.3s
Was there any sheet, sir, any requirement for you for this month?
शीट थी सर कुछ रिक्वायरमेंट आपकी ये मंथ के लिए?
customer
26.6s
Sheet, yes, we have a requirement for sheet.
शीट, शीट की हां रिक्वायरमेंट हमें है।
agent
28.5s
How much would it be, sir, in some quantity?
कितना रहता है सर सम क्वांटिटी में?
customer
30.5s
Our quantity, right now the design is getting ready, then we will decide after that. Assume at least, you can assume 50 sheets.
क्वांटिटी हमारी अभी तो डिजाइन रेडी हो रही है, फिर उसके बाद डिसाइड करेंगे। मान के चलो कितना से कम आप पचास शीट तो मान के चलो।
agent
35.9s
Okay, 50 sheets. Alright sir, no issue. I mean, what will be its thickness?
अच्छा पचास शीट। ठीक है सर, कोई इशू नहीं है। मतलब वो थिकनेस क्या रहेगी उसकी?
customer
39.3s
1.5 mm and 2 mm and 5 mm.
डेढ़ mm और दो mm और पांच mm.
agent
42.1s
So is it 50 sheets combining all of these, or separate?
तो ये सब मिला के पचास शीट है कि अलग अलग?
customer
43.9s
No no no no, I am only telling you about 1.5 mm, 50 of 1.5 mm.
नहीं नहीं नहीं नहीं, ये मैं सिर्फ डेढ़ mm बता रहा आपका, ये डेढ़ mm की पचास।
agent
46.8s
Okay. It will be done, sir, no issue. We will get it done. I will WhatsApp you. When your requirement goes live, just share it with me.
अच्छा। हो जाएगा सर, कोई इशू नहीं है। हम करवा देंगे। मैं आपको WhatsApp कर देता हूं। जब आपका लाइव हो जाए रिक्वायरमेंट, आप मुझे बस शेयर कर दीजिएगा।
customer
52.5s
Okay, okay.
ठीक ठीक।