{ "ucid": "21112178955048731", "call_date": "2026-09-16", "start_time": "2026-09-16 14:51:27", "end_time": "2026-09-16 14:53:13", "duration_sec": 106, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbfcb4ab914073fbcdc9d6d5a04f67713.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1737, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955048731__DIAbfcb4ab914073fbcdc9d6d5a04f67713.mp3", "audio_bytes": 257040, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 85.68, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हॅलो?)\n[3s] AGENT: Hello? (हॅलो?)\n[3s] AGENT: Yes, Samtech Engineering? (हां, Samtech Engineering?)\n[4s] CUSTOMER: Yes, tell me. (हां जी बताइए।)\n[5s] AGENT: Hello sir, this is Aditya Pandey speaking from JSW. (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: From where? (कहां से?)\n[9s] AGENT: Sir, I was calling from JSW, Jindal Steel Works. (सर JSW से बात कर रहा था, Jindal Steel Works.)\n[11s] CUSTOMER: JSW?\n[12s] AGENT: Yes. Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in CR this month? (हां। सर जी हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ आपकी रिक्वायरमेंट थी क्या CR में ये मंथ?)\n[17s] CUSTOMER: In CR, oh you are speaking from JSW? (CR में, अच्छा JSW से बोल रहे हैं आप?)\n[19s] AGENT: Yes, JSW, Jindal Steel Works. (हां, JSW, Jindal Steel Works.)\n[21s] CUSTOMER: Oh, the Jindal Steel one? (अच्छा, जिंदल स्टील वाला?)\n[23s] AGENT: Yes. (हां।)\n[24s] CUSTOMER: Okay. (अच्छा।)\n[24s] AGENT: Was there any sheet, sir, any requirement for you for this month? (शीट थी सर कुछ रिक्वायरमेंट आपकी ये मंथ के लिए?)\n[27s] CUSTOMER: Sheet, yes, we have a requirement for sheet. (शीट, शीट की हां रिक्वायरमेंट हमें है।)\n[28s] AGENT: How much would it be, sir, in some quantity? (कितना रहता है सर सम क्वांटिटी में?)\n[30s] CUSTOMER: Our quantity, right now the design is getting ready, then we will decide after that. Assume at least, you can assume 50 sheets. (क्वांटिटी हमारी अभी तो डिजाइन रेडी हो रही है, फिर उसके बाद डिसाइड करेंगे। मान के चलो कितना से कम आप पचास शीट तो मान के चलो।)\n[36s] AGENT: Okay, 50 sheets. Alright sir, no issue. I mean, what will be its thickness? (अच्छा पचास शीट। ठीक है सर, कोई इशू नहीं है। मतलब वो थिकनेस क्या रहेगी उसकी?)\n[39s] CUSTOMER: 1.5 mm and 2 mm and 5 mm. (डेढ़ mm और दो mm और पांच mm.)\n[42s] AGENT: So is it 50 sheets combining all of these, or separate? (तो ये सब मिला के पचास शीट है कि अलग अलग?)\n[44s] CUSTOMER: No no no no, I am only telling you about 1.5 mm, 50 of 1.5 mm. (नहीं नहीं नहीं नहीं, ये मैं सिर्फ डेढ़ mm बता रहा आपका, ये डेढ़ mm की पचास।)\n[47s] AGENT: Okay. It will be done, sir, no issue. We will get it done. I will WhatsApp you. When your requirement goes live, just share it with me. (अच्छा। हो जाएगा सर, कोई इशू नहीं है। हम करवा देंगे। मैं आपको WhatsApp कर देता हूं। जब आपका लाइव हो जाए रिक्वायरमेंट, आप मुझे बस शेयर कर दीजिएगा।)\n[52s] CUSTOMER: Okay, okay. (ठीक ठीक।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 24, "connected": 1, "audio_notes": "clear: The audio is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "24 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You need to follow the script structure: start with a hook to build interest, then use discovery questions to understand the customer's business before trying to qualify a specific requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from an engineering company who confirmed a potential future need for CR sheets once their design is finalized. The customer mentioned a quantity of 50 sheets (approx 1.8 MT) for 1.5mm thickness. The agent failed to conduct discovery or pitch any value propositions, and closed by asking the customer to share the requirement when it becomes active.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, this is Aditya Pandey speaking from JSW.\", \"comment\": \"Agent greeted, identified himself and JSW, and used the customer's company name; customer immediately engaged, giving implicit permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in CR this month?\", \"comment\": \"Agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; with no discovery, there were no triggers to base a relevant pitch on.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"what will be its thickness?\", \"comment\": \"Agent captured thickness and quantity but failed to ask for other critical qualifying details like grade, width, location, or a specific requirement date.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When your requirement goes live, just share it with me.\", \"comment\": \"The next step is not a committed action from the agent (like a quote or a scheduled callback) but puts the onus entirely on the customer to re-engage.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to follow the script structure: start with a hook to build interest, then use discovery questions to understand the customer's business before trying to qualify a specific requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from an engineering company who confirmed a potential future need for CR sheets once their design is finalized. The customer mentioned a quantity of 50 sheets (approx 1.8 MT) for 1.5mm thickness. The agent failed to conduct discovery or pitch any value propositions, and closed by asking the customer to share the requirement when it becomes active.\"}", "error": null, "latency_ms": 33517, "input_tokens": 3372, "output_tokens": 784, "created_at": "2026-09-25 12:10:08", "sentiment": "positive", "sentiment_score": 0.26, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.578, "agent_talk_sec": 25.2, "customer_talk_sec": 18.4, "dead_air_sec": 62.4, "longest_monologue_sec": 5.4, "agent_wpm": 292.9, "interruptions": 0, "agent_turns": 12, "customer_turns": 12, "discovery_qs": 7, "words_agent": 123, "words_customer": 81, "monologue_heavy": 0, "turns": [ { "ucid": "21112178955048731", "idx": 0, "speaker": "customer", "start_s": 1.9, "end_s": 2.3, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178955048731", "idx": 1, "speaker": "agent", "start_s": 2.7, "end_s": 3.0, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178955048731", "idx": 2, "speaker": "agent", "start_s": 3.1, "end_s": 4.1, "text_en": "Yes, Samtech Engineering?", "text_native": "हां, Samtech Engineering?" }, { "ucid": "21112178955048731", "idx": 3, "speaker": "customer", "start_s": 4.4, "end_s": 5.1, "text_en": "Yes, tell me.", "text_native": "हां जी बताइए।" }, { "ucid": "21112178955048731", "idx": 4, "speaker": "agent", "start_s": 5.3, "end_s": 7.6, "text_en": "Hello sir, this is Aditya Pandey speaking from JSW.", "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।" }, { "ucid": "21112178955048731", "idx": 5, "speaker": "customer", "start_s": 8.1, "end_s": 8.6, "text_en": "From where?", "text_native": "कहां से?" }, { "ucid": "21112178955048731", "idx": 6, "speaker": "agent", "start_s": 8.8, "end_s": 10.7, "text_en": "Sir, I was calling from JSW, Jindal Steel Works.", "text_native": "सर JSW से बात कर रहा था, Jindal Steel Works." }, { "ucid": "21112178955048731", "idx": 7, "speaker": "customer", "start_s": 10.9, "end_s": 11.5, "text_en": "JSW?", "text_native": "JSW?" }, { "ucid": "21112178955048731", "idx": 8, "speaker": "agent", "start_s": 11.9, "end_s": 16.2, "text_en": "Yes. Sir, you were registered on our platform, this call was regarding that. Did you have any requirement in CR this month?", "text_native": "हां। सर जी हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ आपकी रिक्वायरमेंट थी क्या CR में ये मंथ?" }, { "ucid": "21112178955048731", "idx": 9, "speaker": "customer", "start_s": 16.9, "end_s": 19.0, "text_en": "In CR, oh you are speaking from JSW?", "text_native": "CR में, अच्छा JSW से बोल रहे हैं आप?" }, { "ucid": "21112178955048731", "idx": 10, "speaker": "agent", "start_s": 19.2, "end_s": 20.6, "text_en": "Yes, JSW, Jindal Steel Works.", "text_native": "हां, JSW, Jindal Steel Works." }, { "ucid": "21112178955048731", "idx": 11, "speaker": "customer", "start_s": 21.3, "end_s": 22.4, "text_en": "Oh, the Jindal Steel one?", "text_native": "अच्छा, जिंदल स्टील वाला?" }, { "ucid": "21112178955048731", "idx": 12, "speaker": "agent", "start_s": 22.8, "end_s": 23.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178955048731", "idx": 13, "speaker": "customer", "start_s": 23.8, "end_s": 24.1, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178955048731", "idx": 14, "speaker": "agent", "start_s": 24.3, "end_s": 26.3, "text_en": "Was there any sheet, sir, any requirement for you for this month?", "text_native": "शीट थी सर कुछ रिक्वायरमेंट आपकी ये मंथ के लिए?" }, { "ucid": "21112178955048731", "idx": 15, "speaker": "customer", "start_s": 26.6, "end_s": 28.2, "text_en": "Sheet, yes, we have a requirement for sheet.", "text_native": "शीट, शीट की हां रिक्वायरमेंट हमें है।" }, { "ucid": "21112178955048731", "idx": 16, "speaker": "agent", "start_s": 28.5, "end_s": 30.0, "text_en": "How much would it be, sir, in some quantity?", "text_native": "कितना रहता है सर सम क्वांटिटी में?" }, { "ucid": "21112178955048731", "idx": 17, "speaker": "customer", "start_s": 30.5, "end_s": 35.6, "text_en": "Our quantity, right now the design is getting ready, then we will decide after that. Assume at least, you can assume 50 sheets.", "text_native": "क्वांटिटी हमारी अभी तो डिजाइन रेडी हो रही है, फिर उसके बाद डिसाइड करेंगे। मान के चलो कितना से कम आप पचास शीट तो मान के चलो।" }, { "ucid": "21112178955048731", "idx": 18, "speaker": "agent", "start_s": 35.9, "end_s": 39.0, "text_en": "Okay, 50 sheets. Alright sir, no issue. I mean, what will be its thickness?", "text_native": "अच्छा पचास शीट। ठीक है सर, कोई इशू नहीं है। मतलब वो थिकनेस क्या रहेगी उसकी?" }, { "ucid": "21112178955048731", "idx": 19, "speaker": "customer", "start_s": 39.3, "end_s": 41.8, "text_en": "1.5 mm and 2 mm and 5 mm.", "text_native": "डेढ़ mm और दो mm और पांच mm." }, { "ucid": "21112178955048731", "idx": 20, "speaker": "agent", "start_s": 42.1, "end_s": 43.8, "text_en": "So is it 50 sheets combining all of these, or separate?", "text_native": "तो ये सब मिला के पचास शीट है कि अलग अलग?" }, { "ucid": "21112178955048731", "idx": 21, "speaker": "customer", "start_s": 43.9, "end_s": 46.8, "text_en": "No no no no, I am only telling you about 1.5 mm, 50 of 1.5 mm.", "text_native": "नहीं नहीं नहीं नहीं, ये मैं सिर्फ डेढ़ mm बता रहा आपका, ये डेढ़ mm की पचास।" }, { "ucid": "21112178955048731", "idx": 22, "speaker": "agent", "start_s": 46.8, "end_s": 52.2, "text_en": "Okay. It will be done, sir, no issue. We will get it done. I will WhatsApp you. When your requirement goes live, just share it with me.", "text_native": "अच्छा। हो जाएगा सर, कोई इशू नहीं है। हम करवा देंगे। मैं आपको WhatsApp कर देता हूं। जब आपका लाइव हो जाए रिक्वायरमेंट, आप मुझे बस शेयर कर दीजिएगा।" }, { "ucid": "21112178955048731", "idx": 23, "speaker": "customer", "start_s": 52.5, "end_s": 53.1, "text_en": "Okay, okay.", "text_native": "ठीक ठीक।" } ], "steps": [ { "ucid": "21112178955048731", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello sir, this is Aditya Pandey speaking from JSW.", "comment": "Agent greeted, identified himself and JSW, and used the customer's company name; customer immediately engaged, giving implicit permission to speak." }, { "ucid": "21112178955048731", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Did you have any requirement in CR this month?", "comment": "Agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement." }, { "ucid": "21112178955048731", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers." }, { "ucid": "21112178955048731", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs; with no discovery, there were no triggers to base a relevant pitch on." }, { "ucid": "21112178955048731", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "what will be its thickness?", "comment": "Agent captured thickness and quantity but failed to ask for other critical qualifying details like grade, width, location, or a specific requirement date." }, { "ucid": "21112178955048731", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "When your requirement goes live, just share it with me.", "comment": "The next step is not a committed action from the agent (like a quote or a scheduled callback) but puts the onus entirely on the customer to re-engage." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }