Call 21112178954139091 2026-09-16 · sudeeps · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The agent speaks slightly fast, but the audio is clear enough for transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, instead launching directly into the call's context.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook to create interest, but instead moved directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 89% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?
Summary
This was a follow-up call to a construction company regarding a previous quotation. The agent asked directly if there was a current requirement for MS steel. The customer stated they had no requirement at the moment, and the call ended.
Coaching
Instead of immediately asking for a requirement, first ask for permission to speak and then use a supply or price hook to give the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, instead launching directly into the call's context. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook to create interest, but instead moved directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before this stage could be reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form? Agent successfully attempted to qualify by asking for an immediate requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay. Alright. Thank you. Agent ended the call without establishing a specific next step like a future callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.892 heavy | 18.9s | 2.3s | 41.8s | 7.8s | 314.3 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
0.8s
Hello. Uh, Diya Construction?
customer
2.3s
Speak, sir.
बोलिए सर।
agent
3.0s
Yes sir, this is Zubair speaking from JSW One MSME, JSW Steel. Your company was registered on our portal for the Kolhapur location. I think you also received a quotation from our end once, sir. You were in connect with Abdul ji.
हां सर, जुबैर बोल रहा हूं JSW One MSME से, JSW Steel। ये आपका कंपनी registered था सर portal पर हमारे कोल्हापुर location के लिए। I think तो आपको हमारे end से एक बार quotation भी आया था सर। अब्दुल जी से आप connect में थे।
customer
10.6s
Yes.
जी।
agent
11.1s
Regarding Coloron Plus. Yes, regarding Coloron Plus. But I think you had said that it's on hold for now. So this was just a follow-up call, sir. Do you have any immediate requirement now, sir, in MS grade, in sheet or coil form?
Coloron Plus को लेके। हां, Coloron Plus को लेके। But अभी I think so कुछ आपने कहा था कि अभी hold पे है करके। तो just follow-up call था सर। अभी कुछ immediate requirement है सर आपको MS grade में, sheet या coil form में?
customer
19.0s
No no, nothing right now.
नहीं नहीं, अभी तो कुछ नहीं।
agent
20.2s
No requirement right now. Okay, okay. Alright. Thank you.
अभी requirement नहीं। Okay, okay. ठीक है। Thank you.